Complete Emergency Care

After waiting for 20mins to be seen at another facility, I left and came to Complete Care. Best decision EVER! Great doctors, nurses and receptionists! Everyone took their time answering all of questions and addressing my concerns. They referred me to a cardiologist and called to make the appointment for me to make sure I was seen ASAP. I would definitely recommend this place to my friends and family.

Very friendly and knowledgeable staff. We’ll definitely be back next time we have an emergency.

I was hiking and had a fall and some pretty significant lacerations. I went to this facility because I thought I might need stitches. When I entered I was greeted by a friendly receptionist. The facility was spotless and I was seen right away! The nurse who cleaned my wounds and the doctor who oversaw my treatment were both very knowledgeable and friendly. They were very caring and gentle. I would recommend this facility for emergency treatment any time!

Sunday evening and my daughter needs to see a doctor. It’s not life or death, but I don’t really want to make her wait in pain either.
So, I head over to this place and from the moment I walk in it’s a phenomenal experience. (They had me at the pro-​LEO banner.)
The waiting room was so clean, the staff so friendly, and information very thorough. They answered my insurance and payment information questions to my satisfaction, and I wound up paying a lot less than I thought I’d have to. For the convenience and experience I had, I would’ve easily paid more.
Our wait time was minimal, and the staff suggested things that would expedite our wait time even more. (I didn’t think that was possible.) We were in a room in a snap.
Dr. Harper came in to our very clean room after vitals, and his bedside manner was fantastic. He made us feel comfortable and took care of our needs.
At the end of our visit, he even double checked to make sure my daughter received a cute puppy before she left. She loves it.
I can’t tell you how amazing it feels knowing that I live close to this facility.
There’s no question in my mind that we’ll be back if need be.

Further confirming why I dislike going to the doctor… I left with more questions than I had coming in. For the most part, most aspects of my visit met reasonable expectations. The facility is clean, the staff was friendly, the trouble came in the 30 seconds it took the doctor to see my infant and I. He looked us over, and said he’d «set us up.» No explanation of what he observed, didn’t ask anything about what we’d been feeling or experiencing. I didn’t get any explanations of the meds being prescribed, whether they’re safe to use while breastfeeding or that the antibiotic could irritate my baby’s stomach and probably make her throw up… I ended up using Google to help explain the side effects.
A tiny effort towards bedside manner would’ve made this a solid 5 stars. I felt like I was welcomed only for my insurance.

My daughter was treated there for gastrointestinal burning, gave her several medications and she had a reaction to one. She seized at a store and was taken to the hospital. They advised to stop taking all medication, we called the doctor at Complete Emergency Care and he advised the same. Her symptoms have not improved and are getting worse so we went back and they wanted to charge us again because it was a new symptom. Yes, but because of the medication they prescribed! They only care about the money and not the patient, I’ve reported them to the Better Business Bureau and the board that oversees urgent care facilities. I would never recommend this place to anyone, you’re better off going to an actual emergency room, or wait till Upper Valley Urgent Care opens, they have a great doctor and wonderful customer service!

Very impressed with the staff and physicians — They were competent, personable, and got us in and out of there very quickly.

My husband took our daughter yesterday morning and he said they are extremely professional and have excellent staff. The doctor was very attentive to our daughters needs. Recommend this er highly

The attention and care were sufficient.
When we received the bill it was another story. The bill included astronomical costs for «surgery» that entailed no more than simply an inspection and handing us some tissue for us to apply ourselves.
I have calculated their charges as close to $ 15,000 an hour for little more than a diagnosis.
Now I understand why they are not busy…

Unfortunately had to visit twice in a week: first daughter and then dad. Both bad incidents, but were luckily met by a quick admission and received spot-​on treatment. Thanks!

I sought treatment for a sprained ankle. The staff was pleasant and competent. They could have been quicker though as I was the only patient there but overall a good experience and I would return.