Charlotte’S

If you’re looking for quality furniture, look no further. Hands down, the best furniture shopping experience I’ve had…
When my wife and I decided to purchase a new sectional, we started with retailers like Ashley, Regis Bernard, New Deal etc… Then realized, most of the pieces we’ve purchased from them in the past, have not held up well. With the exception of a few higher priced pieces, placed in low use areas of our home.
So I began researching furniture and found most (if not all) of the brands sold at these stores are considered budget furniture, which was reinforced by our personal experience with their products.
We decided to stretch our budget and get a higher quality product with the expectation it would hold up better in our high use environment, and give us many years of service.
We found plenty of quality furniture options on-​line, but very few locally. Being such a sizable purchase, it was important for us to examine in person, which narrowed our focus to just a few local stores; Thomasville, Pottery Barn Outlet, & Charlottes.

Pottery Barn was hit & miss. They have great products that are made in the USA, but it’s an outlet store so the selection’s limited; some items are «scratch & dent», no warranties, and all sales are final, etc…
So off to Charlottes. I was somewhat intimidated shopping here at first; after all, it’s where rich people shop for furniture; right?
I have to admit I was a little sticker shocked at first; but as I browsed, I realized they carry plenty of quality pieces that could work into our budget (again we stretched it). The quality of their furniture was easily seen just browsing.
The «Design Consultant» that helped us (Gay Padilla) showed us exactly what we were looking for. She’s an experienced professional that knows the business and products, and was helpful in pointing out key features that set products apart from one another. She offered to visit our home to measure and provide design advice (a free service they offer). We didn’t take advantage of it, but I’m sure she’d have great ideas.
Both Gay and her manager, were very easy to work with. They treated us with courtesy and respect, communicated openly, never pressured us to buy, and worked hard to earn our business.
In the end, we settled on a leather sectional they had in stock, which was delivered a few days later. The delivery men were on time, courteous, and professional. They removed my existing furniture, took care in placing the new piece and insure that I was satisfied with the furniture and its placement before asking us to sign off.
We couldn’t be happier with the service and furniture we received from Charlottes. We got a quality piece of furniture at a reasonable price, and have no buyer’s remorse. Only time will tell if it holds up any better than the furniture we’re accustom too, but we’re confident it will.

As other reviewers have mentioned, Charlotte is pricey. But the unique pieces you find there may well be worth it, especially on sale. We purchased a 7-​foot tall mirror with iron scrollwork for our home. The mirror is stunning and is the first item one notices. Cory is wonderful to work with. Check out Charlotte’s outlet store around the corner. The outlet store carries marked-​down prices for high-​quality furniture.

I checked a lot of furniture stores around El Paso and most of them I was not so impressive. Being in the military and having to move quite often, I needed strong quality furniture to withstand the stress of being put together and taken apart many times. My bed saw its last days after this recent move and I needed to find a good bed frame. I checked Charlotte’s because of their good reviews on this site. I took the drive at the store and looked around the place. I was greeted by Ms. Medrano who was very courteous and easy to talk to. She was very informative on all the furniture I was looking for and never pressured me to buying a product until I felt comfortable. I will inform you that the prices are higher than most furniture stores but you can tell that quality is what you are purchasing. After making my decision of the bed frame I wanted to purchase, I was given a military discount. I had my bed delivered at my house for a reasonable fee and was assembled by the gentlemen who delivered. Overall I was very satisfied by the service and my purchase. Definitely recommend to military who want quality furniture.

Yes, Charlotte’s is expensive, but you can’t beat the quality of furniture. Someone mentioned the furniture being gaudy; I don’t think it is all gaudy. Yes, some pieces, I’m like «Whoa, who would put that in their house.» Then I have to remind myself, I’m in Texas, and some people like their gaudy furniture.
I went in there a year ago and was looking for a dining room set. Found a beautiful set made by Hooker Furniture. I was helped by Cory, and she did not act like a snob to me. I love the pieces. I plan on using it for a very long time!
Again, I went in there yesterday along with my 5 month old. Found lovely pieces that I would love to have in my house. I was helped by Jessica. She even went through the pains of showing me items in a booklet. She told me they offer free design services as well. Imagine showing furniture to a lady with a baby; I think she did a great job. Can’t wait to get the bed of my dreams from them!
Also, if you are concerned about price, they have the Charlotte’s Outlet behind the building. You can get great deals there!

Charlotte’s is that furniture store you dream to buy from one day. Just as Audrey Hepburn stared into the windows at Tiffany’s, I too wander and gaze at all the pretties in this store.
True, like Audrey, I can get a small token from Charlottes. However, most of the gear is for those who usually don’t have to look at price tags when they like something. The quality is worth the price, however, so please don’t let me scare you off.
I always thought Charlotte’s was also for a slightly more mature crowd, but I found the cutest modern bed linens in there the other day. I realized why my mom wouldn’t settle for my Marimekko Crate and Barrel duvet wish after seeing what she was comparing it to in her head.
Charlotte’s also has a gift shop, which is technically separate from the main furniture room, and has smaller cute gifty things as well as other items like my current duvet (our middle ground) and robes. They have awesome smelling reed diffusers, especially if you are like me and hate most of the stuff elsewhere.
Basically Charlotte’s has things you wouldn’t expect, and all the stuffy ritzy stuff you think it would. So support a local business and stop on by.

This was the best experience I have ever had shopping for furniture. I found exactly what I wanted, and an interior designer from the store came to my house to make sure it all fit in my bedroom. She suggested paint colors, and coordinated the whole room. I ended up ordering an additional piece, which was delivered within a couple of weeks. I sleep well at night, knowing that I’m on a good bed, with a beautiful rug, nice bedstand, and a totally re-​designed room. Best service– ever.