BienEstar Massage

I purchased a spa evening for my girlfriend that included wine & cheese, which sounded wonderful. Despite the fact I had already paid for it, she had to request the amenities when she went. She reported the wine as cheap and horrible, which admittedly could be a matter of personal taste, and I wouldn’t even report it if it wasn’t for the cheese.
Oh God, the cheese. They literally brought her a piece of string cheese, in the wrapper. Like the kind you would put in your kids lunch box. I mean, I don’t expect fine European cheese or anything. Go to Walmart and pick up a block of bleu, edam, and brie, and some crackers and BOOM, that’s a nice cheese tray. Hell, even some sliced cheddar would have been a MASSIVE improvement. In truth I suspect the string cheese WAS from somebody’s lunch when they realized, «Crap, we don’t have any cheese!» What I don’t understand is how anybody thought that was acceptable – no apologies were made. Even NO cheese would have been a big improvement.
The massage itself was a typical strip mall massage. I’m not knocking that, it was more or less what was expected. But I just can’t get past the cheese. Full disclosure, this was a few years ago. I never miss a chance to share this story with people, though. It’s a good example of why it’s bad business to offer exceptionally bad service – people never forget.

So even though I had some not so great experiences with them in the past I feel like they have stepped up and made changes to make the spa better. They honored all 5 micros in the package I bought. All the techs I saw for the micros were very nice and did a great job. I will continue to use them in the future and I hope to see more positive changes at the spa.

So I made an appointment yesterday for today (Monday at 4pm). Came in and it was a different person who is giving me a Brazilian waxing. The conversation is much more personable this time, kudos. SO customer service has always been well on both of my visits.
The one star is due to the fact that I had paid for a service, even though it was a discounted price (you must be on Groupon all the time for this reason), and am extremely dissatisfied BOTH visits for a Brazilian waxing.
This time, there was not as much pain or skin peeling off like last time. However, I have had better Brazilian waxing for similar pricings elsewhere back in California. I would much rather pay twice the price if another place is able to wax me clean with quality products.
I came home to having to tweeze more than twenty strands of hair of various lengths AND I gave up eventually because I had already counted to thirty strands. So I had to shave patches of hair down there by myself since I do not have wax at home.
THIS REVIEW IS STRICTLY FOR MY WAXING EXPERIENCE. I do not recommend getting waxed here. I do not recommend it even at the discounted value from Groupon. I was considering that membership until I came home to see that the service I paid for was wayyyy below average satisfaction.
For anyone who is interested in the membership here, I was told there is «no fee», but you need to leave a credit card number with them. Each month a $ 49 withdrawal will incur on your credit card, but this credit goes towards to your treatment at the «spa».
P. S. Please do not call me and ask me to take off my review. Do not offer me any complementary treatments as it is NOT worth my drive from Las Cruces to your business location. I just hope you can provide better customer service for future customers if you do continue offering Brazilian waxing as part of your business.

I absolutely loved this place! Had the best experience, when I called I wasn’t really sure what I wanted and the woman on the phone helped me decide and set everything up also another plus was that for couples massage they did not charge me extra when most places do! Anyways we didn’t wait hardly at all once we got there went right in and the massages were great! The price was great the atmosphere was great and they were very professional!

I have read the other reviews for this business, and am frankly shocked. I did not have the same experience as anyone else on here. I don’t know what to attribute this to, maybe the owner made changes, maybe it’s due to the service/​masseuse I received, but either way I think it’s only fair I share my experience with BienEstar:
I had a Swedish massage with my aunt in early January. The room was clean/​warm, the aroma was nice. The beds were heated. My masseuse used a firm (perfect for me) amount of pressure, spent equal amounts of time on all areas, and used knowledgeable techniques. She also paid special attention to my problem areas which she inquired about prior to the massage. The massage was relaxing, helpful for my body and felt extremely well paced and not rushed. I will definitely go back to this establishment.
My aunt has a membership to this business and the prices are the most fair I have seen for a massage. It was well worth the money.
The only negatives I can say are that the area is not so nice, strip mall-​y, next to the dollar store. And the masseuse did apply cold oil straight to my skin but it did not affect my overall wonderful treatment.

Not bad for a last minute much needed massage! Booked a Swedish massage for my mom and I over the phone. The first lady could not understand anything I was saying but told me to come in at 3pm. Once I asked about specials, she had to transfer me to someone who spoke english. The second lady told me that the first lady set me up for two swedish massages at 4:15. Uhmmm okay?
Overall the massage was good. Not the best I’ve ever had, but not the worst. My mom requested Robert for her massage and was very happy with hers. Turns out when we went to pay they gave my mom a deep tissue massage, which we did not ask for and on the paperwork they make you fill out before we both put swedish. The girl stated that whoever set up my appointment put deep tissue. Figures.
PROS: Last minute bookings, clean environment, friendly staff and they don’t charge for two in one room.
CONS: Blankets are scratchy and smell old, the room is too bright.

I visited Bien Estar to celebrate my birthday, and was looking forward to a relaxing facial. I arrived, and the front desk was very disorganized. I didn’t get a very professional vibe from the get go, because the spa manager was speaking in a loud, bullying manner to other spa employees. The spa manager ruined my visit, because the last thing I want to experience is a mean, nasty, or vulgar sounding personality at what is supposed to be a relaxing space.
I opted for the quicker microdermabrasion service and a brow wax. Both services went very well. The esthetician was quiet, did a good job, and did her best to provide me with a relaxing experience.
I was sitting in the lobby, waiting for my mom to get out of her service when… the unspeakable happened: I witnessed a BLATANT DISREGARD FOR STATE BOARD REGULATIONS when an older woman came in with her tiny lap dog into the spa and allowed it to walk around. The client with the dog was there for a massage. Nobody asked her to remove the dog from the spa and the lady went into her massage appointment with the dog. I have been a beauty industry professional since I was 19 years old and I am a licensed cosmetologist in Texas and Colorado. It is against state board regulations to have any type of animal in any type of salon/​spa establishment. Verdict: I’d never go back. The star is for the esthetician who tried her best, but this place is the worst.
I attended here on or about 2÷13÷14.

HORRIBLE STAFF, TERRIBLE SERVICE. I made an appointment for 5:45 and when I showed up they told me it was 4:45. I don’t even get out of work until 5, why would I have made an appointment for 4:45? They were incredibly rude and offered no help or apology.

If I could give a negative star I would. It’s NOT worth the groupon. I got a massage and almost started crying during the session it was so bad. Call me dramatic but I’ve never had such a poor massage in my life. The therapist couldn’t get the pressure right after I corrected him 5 times. At one time I thought he was going to pull a muscle in my neck. I don’t know how they’re still in business. Please go elsewhere where there are legit therapists who are licensed.

They always have groupons to this place online.
WARNING: DO NOT BUY IT.
although it seems like a good idea, because its such a great deal on groupon.
their messages are horrible! Id rather not get a message at all than to come here and get one.
It is so ghetto– and completely unprofessional.
During the middle of my message another employee came into the room and took a nap on the message table that was next time mine! Are you kidding?
I would not recommend. Period.

A friend and I found a Group to this place and couldn’t resist the price. Well you get what you pay for (luckily I told my friend to return the Groupon).
My appointment was at 1000 am. I arrived at 0930 and the place was freezing. I asked the receptionist if she was cold and she said” I just turned on the heat”. The same person that was at work at 0845 calling me to confirm my appointment waited an hour to turn on the heat. Mind you I knew in less than 30 mins I had to get undressed in the cold and it is winter time so you know its cold!
My masseuse came into work at 1005. After she got ready (about 5 mins) she called me back and the first thing she tells me is she is tired (assuming because she is pregnant). The room was of course very cold. The rooms are dingy and the ceiling tiles need to be replace from what looks like dirt and water damage. The blankets were so thin I could see my skin through them.
So she tells me to lay facing up for the first portion… which in 15 years I have always begun laying down because that allows the customer to relax and get used to being naked slowly. But she proceeds with my head then neck shoulders arms (with cold Lotion that she doesn’t even warm up in her hands first)…wait a minute the cover is coming off of me and a towel is being placed over my breasts… no way she is massaging my stomach! She then places the blanket back on me and removes the towel. Another first and VERY awkward moment. Her time on limbs was not distributed evenly 10 mins on one leg 4 on the other.
I finally am told to flip over and it she then rubs my head again with lotion all in her hands… What the heck I am a white female and my hair is done… do you think I want lotion in it??? NO!!!
Getting dressed… and there is no mirror to fix myself. I have to get dressed and walk down the hall to the bathroom and I look horrible because my hair looks like I just rolled out of bed.
Needless to say my friend will return his groupon and I will not be back. I rather spend a little more and go to massage envy or heck even Barragan’ salon, more expensive but they pay attention the the details of the massage and heat!

UPDATE — message I got from owner ‘please remove this review, you didn’t come here 2 times as you are posting 2 times,
i hear rumors that you work with the competition and you are just trying to give us a bad reputation
if you are really bother come in person and we can fix this issue. other wise stop writing lies.‘
MY reply: Firstly, good afternoon!
Last time I checked I didn’t say anywhere that I came there two times. So what do you mean? I left a tip and a review later, and I thought it was clear for everybody that I wouldn’t come there second time. But I guess not. So I updated my review clarifyinh the issue that I have been there ONCE + that i received that message from you.
I do not know from where you hear those rumors, that is just ridiculous — but way to go — great job!
If I am really bother?) Did you mean if I am really bothered? I am not REALLY bothered, I just left a review, where I shared what I thought so people get different opinions. Do you send messages like that to everyone who left bad reviews?
I would suggest changing attitude and see it as an opportunity to improve. I would also suggest checking your grammar, before posting, otherwise people might get not very good impression of the business as you represent it.
I didn’t break law, didnt break any rules, and I have a freedom of speech by constitution.
Thank You and have a good day!

Friendly and curteous staff, clean, pretty good for El Paso! Only thing that bugged me was the cd kept skipping and my therapist kept sniffling and his nose whistled when he breathed.

Mani pedi took forever. Friendly staff though.

Worst massage I have ever experienced.
I was in the west side of town when I decided to get a massage on the whim. Luckily – (or not so luckily) Bien Estar said that they had an opening in ten minutes. I rushed over and was excited to get to relax. Unfortunately, the masseuse did not seem to know what he was doing. He gave a one handed, pinching massage, which did not feel nice at all. I was almost tempted to show him how to give a proper massage. I would be surprised if he has any sort of certification because he seriously seemed to be clueless about the right techniques and amount of pressure.
I should’ve refused to pay, but I have never been one to cause a scene.

This place won’t last long. It’s either a ‘front’ for another ’ business ’ or it’s just downright run by someone with no business sense.
It certainly doesnt give off the ambiance of relaxation and I’ve never heard of becoming a member and paying 40.00 monthly for membership, then 50 bucks per massage. wtf?
Get outta here, this place is a cover-​up for something else. There are too many people working there that seem to be waiting for customers to walk in. When you do, they try to keep you there…
STAY AWAY.