T-Mobile

El Monte, Estados Unidos

1.6

Cerrado ahora

17 opiniones

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Contacto

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Teléfono:
+1 626-448-8099
Sitio web:
clickserve.dartsearch.net
Dirección:
10845 Valley Mall, El Monte, CA, 91731
Paradas y estaciones de transporte público cercanas:
230 mMetro 268
270 mEl Monte
300 mMetro 76
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Hoy

Hoy 10:00 – 20:00
Cerrado ahora
Horario local (El Monte) 2:34 lunes, 23 de junio de 2025

Horario de apertura

lunes 10:00 – 20:00
martes 10:00 – 20:00
miércoles 10:00 – 20:00
jueves 10:00 – 20:00
viernes 10:00 – 20:00
sábado 10:00 – 20:00
domingo 12:00 – 18:00

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17 opiniones sobre T-Mobile

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Tu valoración: 1
Los Angeles, CA
If I could give them 0 stars, I would. Worst. Customer. Service. Ever. Trying to get anything done that doesn’t involve you taking out your wallet to give them money is like trying to pull teeth. The employees are severely unprofessional; don’t be surprised to see them playing around instead of working and blasting rap music with inappropriate sexual remarks. The managers not only seem to find amusement in how incredibly pissed off their incompetence can make people, but they also won’t make an effort to help you unless you keep on them. So unless you coming in involves paying for something, don’t expect competence unless you call customer service to get them doing their actual jobs.
Tu valoración: 1
Santa Fe Springs, CA
If your not Hispanic, don’t bother coming here. Long ass line and Latin music playing through the speakers… yep, I’m the token gringo. Will never return
Tu valoración: 1
South El Monte, CA
Zero star if I could. They were so rude and not willing to support. The worst customer service ever.
Tu valoración: 1
Azusa, CA
Worst customer service I’ve experienced at any T-​Mobile store, came here because my husband wanted to switch from verizon to tmobile we waited for more than 20 mins for someon to help us. It was not busy, there was only 3 customers there and more than 4 employees working yet no-​one was able to help… I guess they didn’t want to make a sale so we’ll be take our $$ somewhere else would give them negative stars of I could.
Tu valoración: 4
El Monte, CA
Went here today got what I needed which was a sim card and got out customer service wss great I wasn’t there longer then 15 minutes he even checked my phones to make sure they were all up dated and programed my new sim
Tu valoración: 2
San Gabriel, CA
Darn. I wish i read Unilocal reviews about this place before I went; it would have saved me a lot of time and a whole lot of frustration.
Came here last week to buy a new SIM card, but I still had to go through the whole waiting list. After about 30 minutes, I talked to one of the worker and asked if I can just grab the SIM card (displayed on the shelves), pay and go, but he insisted that I wait until my turn. Some of the workers here literally just chilling around and chatting with each other.
The whole experience was frustrating and a waste of time because when it was my turn, the whole process took 1 minute, literally pay and go.
The only pro is that there is plenty of parking!
Tu valoración: 1
El Monte, CA
WORST experience ever!!! This is NOT a corporate store and these people do NOT know what they are doing save your time and only go exclusively to a corporate store they almost ruined my nieces birthday we missed dinner spent three hours at the store trying to activate three phone and they were unable to transfer data from one phone to another HORRIBLE
Should be ZERO stars!!! But then I could post this review.
Tu valoración: 1
South El Monte, CA
Seriously! Worst tmobile I’ve been to. They aren’t even packed and wait time is 40 minutes? Asst manager, Sal was making a list and asking everyone what they need done. Instead of just making it easy by making a list with names, stop chitchatting and help people. He’s walking around with a clipboard back and forth… doing nothing and I asked him to just charge me real quick and he said everyone has been waiting patiently. Yes I know Cuz I’m first on the list. The other workers seem so slow to help. When I went to Rosemead tmobile, I was in and out, and they has more people. Here’s a tip. Hire new staff!
Tu valoración: 3
Los Angeles, CA
I don’t know why everyone give this T-​Mobile start one star, their customer service isn’t the best. They do had your typical phoen and service that a normal T-​Mobile do. I do agree that they needs to work at their customer service. Clearly that’s their weakness, I come here often and most of time, no one greed me. This is unsual for a phone store, but this is one of most busy T-​Mobile store, always packed with peoples. Parking is easy since is El Monte after all, I suprise that they got Nexus 6 and the Samsung Gear Watch so fast that some store don’t even got their hand on it yet.
Tu valoración: 1
Temple City, CA
Answered the phone, heard my request, and told me to call back. Why answer the phone to tell me you’re too busy?
Tu valoración: 5
El Monte, CA
Hi, Mr. Martinez, Thank for your expert and profession Service, to take care my phone problem, Most important is your Attitude, good store nice worker for me is 100% satisfied, Rafael thank again (Chinese 謝謝)
Tu valoración: 1
Pomona, CA
Zero star if i could. Horrible customer service.
As I walked into the store and was «greeted» by a guy whom I assume the lead man/​supervisor there. He had a clip board in one of his hands and a phone on the other. I could clearly see he was chatting on his phones screen. He asked for my name and why i was there. I told him my name and wanted to upgrade my phone. Without any further questions, the guy walked away as if i wasn’t even there.
He then walked to his computer but continue chit chatting on his phone. He turned and said «hang on there, let me check» then continued typing on his phone. I waited for 15 minutes while his other coworker helped at least 2 people. I had enough and left
Avoid this store. Do your business elsewhere. T-​Mobile shouldn’t let rude a-​hole like this guy representing its customer service. Very bad.
Tu valoración: 1
South El Monte, CA
Worst place to come to make a payment or ask questions about the phones they make you wait for almost an hour to just do not even a 5 min job they have a payment system but sometimes it doesn’t even work I wont even give it one star due to the slow poor service needs more experience and assistance for quicker service
Tu valoración: 1
Alhambra, CA
This is the worst of the worst experience ever.
They made everybody wait about two hours for no reason, waste ppls time. I would fire the manager Jose if I am his boss. He was Unprofessional, not honest, and simply a jerk. He was yelling at his employees. He doesn’t answer questions, and very rude. He tells everyone to line up like a nightclub. He said they have everything in stock but that’s a lie.
I would not go back and they will not be in business long if continue like this.
I like t mobile so far but This store is a very bad image. Zero star…
Tu valoración: 1
El Monte, CA
Very bad customer service… They had me waiting for about 2 hours… Excuse after excuse… There computer frose… then the printer did not have paper… Just a very bad experience… They did not offer me the package deals that I knew they where promoting… I had just bought the note 3… and was purchasing the galaxy 5… My husband was going to buy the iphone 6… in about 2 weeks when it came out… but not anymore… There management was just as horrible… I explained I been there 2hrs… Her response unbelievable… Quote Mam the customers behind you have been here for 3hrs… Really…OMG…They just lost about $ 1,800 In sales… I will never go back to that store… I will make sure to let all my friends know…
Tu valoración: 1
Rosemead, CA
Don’t recommend going into this store. Not only are they always busy, supposedly their machine that transfers contacts never works. Lazy works I say, but they sure enjoy to sell. Go to a corporate store instead, they don’t mess up your bill.
Tu valoración: 1
Paramount, CA
Terrible wait and they don’t go by their list. Waited over 45 minutes for a phone they didn’t have. I asked if they had that phone when they put my name on that list. Don’t come here all the workers just stand around and talk to each other as customers stand around and wait.