FlatFair

WARNING WARNING WARNING
is Also Adarn Inc. in El Monte CA the worst company — They should not be allowed to be in business in the USA — This country is based on TRUST & Customer Service. They don’t have a clue nor understand the concept of having return customers.
I bought a coffee table from them (yes — without reading any reviews) after 2 weeks I picked up the table from their warehouse in El Monte CA. The table was broken (Chipped Wood).
Flatfair customer service said they had to contact the manufacture in CHINA.
A few days latter they said you broke the table on the way from El Mote to your house.
A few days latter they offered a $ 20.00 Discount.
And then they said you can buy another one for ²⁄₃ of the cost of the first one (with broken English, I not sure of the purpose of that phone call?).
So the manufacture in china decided that this table was no way damaged from CHINA to California. It must have been damaged in transit from the warehouse to my house 7 miles.
When I said «that is not acceptable» they said ok bring it back we will charge you a Huge restocking fee.
WARNING they also do business under Adarn Inc. also in El Monte California.
Why Would You Do Business Under Two Or More Business Names? WARNING

Love this place. But I don’t think they are closed, they move to :4400 Temple city bl. Unit C, El Monte CA 91 731.

My daughter purchased the Dannis chocolate microfiber reversible sectional from flat fair. To whom it may concern the photo on the website was a mirror image of the sofa she received. According to flat fair it is a reversible sofa and can be set up either way however this is just not true with the items that they sent her. The warehouse manager doesnt even know the correct pieces that wete shipped with the item. He thinks it is 2, 3 cushion couches and a 1, cushion piece. In fact it is a 4 cushion couch and a 3 cushion couch. And then there is a piece called a wedge which is a directional piece and therefor the sofa only goes together one way. Anyway, shes getting the run around and they are sugesting she hire a pro to put it together. Very rude… Just wouldnt recomment to anyone. Think she is out Over $ 1000 and doesnt even have the whole couch.

Purchased several pieces of furniture from the website, and had several issues.
1. Dresser: (SAUDER 411 830 PALLADIA SELECT CHERRY DRESSER WITH MIRRROR) — While the handyman was trying to assemble the furniture, several pieces actually broke apart. (What does that tell you about the quality of the wood?!) We thought that perhaps we ordered a dresser that of very cheap material, and tried to work with a customer service agent (Joanna & Stacey) to receive a store credit so that we can purchase another dresser through the company that was hopefully of better quality. However after weeks of going back and forth, they stated that they could not give us credit.
I take an issue with this because we spend $ 400 on a dresser that we cannot assemble due to the quality of the dresser that their manufacturers produced. And now we’re left with pieces of wood that are absolutely useless. The handy man we hired couldn’t even assemble the dresser due to the poor quality of the MDF. Due to the customer service we’ve received thus far (which I will detail below), we were trying to work with the company to purchase another dresser through FlatFair when I honestly wanted to go just about anywhere else.
2. Missing Pieces: We did not have all the pieces (screws and wooden pieces) to assemble the TV Stand (SAUDER 411 626 PALLADIA SELECT CHERRY HIGHBOY TV STAND) and had to wait several weeks to get all the pieces to assemble them.
3. Does not pick up phone: These days, sure it’s easier to communicate via email and other electronic means; however, speaking to someone on the phone should always be an option for a retailer. My experience in trying to reach their telephone number (844) FLATFAIR (352‑8324) I received a busy signal 9 times out of 10 times of trying them.
4. Damaged Pieces: There was a visible scratch in the wardrobe piece that we ordered. I appreciate that customer service send us a replacement but that meant that we could not assemble furniture when we hired the handyman. (Another loss that we can’t recoup.) Additionally, the drawer for the sauder wardrobe storage does not open and close well, and I don’t believe this to be an assembly issue as a professional assembled it.
Overall, I would not recommend ordering from FlatFare. I find IKEA furniture to be of better quality and easier to assemble if that tells you anything about some of the items that FlatFare sells. I also find it extremely suspicious and frustrating that you are not allowed to write product reviews on FlatFare. Not a good sign. I will be writing this review on whichever sites I can to warn future customers.

I bought a bed frame from Flatfair. It was a piece of junk. It arrived clearly damaged and cheaply made. I took photos and sent them to Flatfair. They said it was not damaged. Really? The silver on the metal was missing and sections of it were black. They said that if we returned it, it would cost 25% for restocking plus shipping. When I told them that I would take them to small claims, the said they would not charge for restocking. The item is damaged and I have to pay to ship it back? Do yourself a favor and avoid this company.

Don’t buy from them! I purchased set of dining chairs and when I tried to return them due to misleading color showing online, they charged 25% restocking fee and return shipping. The total came out $ 100 for $ 150 purchase so I’m only able to get a refund of a $ 50.00. Who charges restocking fee of 25% and return shipping when it was free delivery these days!!! They are HORRIBLE!!!

Seriously negative stars should be an option. Horrible customer service Ellyn is a horrible representative she is rude beyond reason. They sent us the wrong color couch that came with a torn pillow and less then half the required hardware to assemble it rendering it defective. Trying to get ME to pay a 25% restocking fee when we didn’t get anything we ordered and only have ²⁄₃ of a couch because the Chaise was supposed to be backordered untill FEBRUARY. I wasted my time and money picking it up and the people at the ware house were rude. Not to mention the frightening location or the fact that I had to walk around furniture on the ledge of the loading dock just to get in! I got no help securing it from them what so ever. Constant emails this past week have me beyond stressed. I even reported them to the BBB. DO NOT BUY FROM THEM!!!

I had a very poor experience ordering from Flat Fair. I ordered a dining room table and six chairs. First, it took the company 7 days to process the order (meaning 7 days just to charge my credit card). It was estimated to arrive in PA with in 2 – 3 weeks. One week wasted on processing my order. Then the shipping cost was $ 100 more than the estimated shipping they give online. So we waited another 2 weeks to receive the order. Meanwhile the customer service kept telling me «it’ll be shipped by Friday». They didn’t know when it was gonna ship, so they appeased me with lies. Then when we got the table, I put together the chairs not realizing they were the wrong chairs. Once we got the table together, we realized they sent tall chairs, meant for a tall table. The chairs wouldn’t even fit under the table. Again called to get the right chairs shipped to us and they gave us the runaround. They tried to tell us we had to pay for shipping of the wrong chairs back to CA with a 25% restocking fee and pay for shipping on the correct chairs. After another 2 weeks of arguing with them. I was a phone call away from reporting fraud to my credit card company. Told customer service that and they shipped the correct chairs out within the next week. Took another 3 weeks after I got the right table to receive the correct chairs. Unbelievable. I will never order from this company again and I won’t recommend them. One of the chairs is damaged but I give up dealing with them, I’ll just order a replacement leg from another company. Oh! And the table was not concrete as described. It’s fake… Whatever. Don’t buy from this company!

DO NOT PURCHASE ANYTHING FROM THEM! They sold me a defective vanity and they have been giving me hell to exchange it. I ordered a mirrored vanity and the glass cracked within a few hours due to a structural defect. I called them and they told me to replace the glass on my own. I did and it broke again in the same spot. They refused to give me a credit and would only exchange it if I brought the already assembled item back to the warehouse which is 3 hours away from my house! I had to hire people to assemble it and take it up the stairs. I wasn’t going to spend anymore out of pocked on a defective item. Now I have a broken vanity that I paid way too much money for :(

I too was worried based on these reviews but it was 3X the price on Amazon. It was good quality. It was packaged really well, and while we were prepared for curbside delivery they brought it up on a dolly (so I tipped them) and it was BIG because you do no assembly. Love the piece and feel like they did a great job with communication on the delivery. Would order again without hesitation.
Update: Was flipping mattress on upholstered bed today and saw that my spare bed is the same company as the dresser I bought from here. Went to the flatfair site and sure enough, I would have saved over 100 dollars if I had purchased it here. I also would have had zero delivery fee. So. Mad. At. Myself.

Read some really bad reviews, so I was hesitant. But they had the cheapest price on the Coaster bed that I could find. So I decided to chance it and see.
The bed is beautiful. It’s in perfect condition. They were super easy to deal with via email. My only complaint is that the delivery driver didn’t seem to know how to use a GPS. Had to spent about 10 minutes getting him in front of my building in Downtown LA. Otherwise, no complaints. Super happy with my purchase and even happier with the amount of money I saved.

I placed an order and they never shipped the product they just kept my money. Filed a complaint with Paypal to get a refund.

Do not order from these people. They are scummy. They do everything they can to not give you a refund on DEFECTIVE merchandise. They gave me the runaround for almost two months JUST TO BE SURE that the HUGE packaging that came with the order (that would have taken up my ENTIRE living room for over a month) would not be available. Then they tell me their ‘return policy’ is that I have to pay for shipping $ 200 to send it back and that all the ORIGINAL packaging must be there in order to get a refund. In other words. This was ordered in May and it is now JULY so I should have kept the packaging in my living room for two months waiting for the runaround from them to stop so that I could send back a DEFECTIVE table that cost $ 600.
Buying from them is a BIG mistake. They also made sure that they took the this from a CANCER FOUNDATION when they could have just as easily written it off to charity. NOW people who donated to give services to people with cancer will instead donate to these indecent folks with an unfair return policy for furniture that is defective.
Great job FlatFair. Not fair AT ALL.

I’m going to try to make this tragic long story breif. I gave this company over 5 months to respond to me and because I have no where to turn I’m using Unilocal to warn others. Jan 23 I contacted sisterfurniture to let them know two very disappointing things 1.) My floors had been perminately damaged from the two delivery men 2.) One of the hinges for my TV unit was mis matched causing the door to damage the surface of the piece. My TV unit was $ 1,100. The two men delivered it and left it on the curb. I live in a sky rise. They told me I needed to pay them an extra $ 20 cash to get it up to my unit. I paid the cash. They put my extremely heavy duty TV stand on a very small non– furniture dolly causing the tiny wheels to slice a 13 foot perminate gash in my floors even though I asked them to push to boxes in and take if off the dolly. They said it was just a scuff and walked out. I asked sisterfurniture to send me the right hinges and long story short then couldn’t. I couldn’t obtain them from the manufacturer because I wasn’t a resaler. I couldn’t contact the delivery company nor after all this time, sisterfurniture will not respond or give me their info.
I have a $ 1100 damaged TV unit with a glass door that can’t be opened or shut. I paid $ 300 to get the floors buffed but it didn’t come out (mind you had to move everything including furniture to get the floors buffed). It was estimated $ 2000 to repair and restain my floors. The lobby was also damaged downstairs in my complex. I’m at a loss. Please do not do business with this company. I haven’t got a call back or response to my incident. I look at this floor every day saddened as it’s my first home I saved for years and had just moved in. Bad experience.

The dressers I ordered are great quality, better than expected. Esther was a huge help. I recommend picking up your purchase if possible, or expect a few weeks for delivery. I wouldn’t hesitate to buy from them again. Thanks, Esther!

I believe they do business under several different names:
, metro furniture, Wendy furniture, etc. Not sure the reasoning behind it, but seems like its probably due to a lot of negative reviews.
Received my gorgeous king tufted bed frame this morning! I LOVE IT! One thing the company can better improve on is how to schedule deliveries more efficiently. Because I was asked three times to keep pushing back the delivery date due to having too many deliveries that needed to be fulfilled those following days that I wanted to schedule for delivery.
Overall my bed frame came with all the pieces and no knicks or scratches. Now I can sleep in peace! Thank you!

This company used false advertising on a table and chairs set on their website. The website stated «7 piece table and chairs» with «free shipping». When you add the piece to your cart, the chairs disappear. Then when you are also checking out they tack shipping on the item also.
They not only lied about the items being in a dining room set, but they lied about the free shipping too.
I called the company and they refused to honor their ad which I took a screen shot of. Then when I mentioned my eminent contacting of the Better Business Bureau and the California Attorney General, they hung up the phone and took it off the hook. They were extremely rude and literally admitted the false advertisement on their website. Buyer beware!!! I can’t wait to see how quickly they take down their false advertising on their website once the Attorney General gets involved. Shame on you for lying to people.

Revised 3÷28÷14
This place does business as
. And charges as
. I waited the entire Saturday for delivery of my dining table and accent chair. I even called them mid-​day to check status and I was assured that it was on its way. I called again about 7 pm because I was still sitting at home waiting. They said the delivery guys called and got no answer! Impossible since my son and I didn’t even get to shower for fear we would miss delivery.
So no delivery, already charged my card, and still no call back! Realizing now that these people are putting up different websites to avoid bad reviews, I must agree with everyone else on here — SHADY place of business. If they don’t send my money back soon, I’ll be heading to the BBB and
to make sure they don’t scam more people!
The number they gave me is 818−527−4077. In case you want to compare!
Follow Up 3÷28÷14
To resolve the delivery issue I was offered discounts if I went to pick up the furniture myself in El Monte. That was not a possibility for me. I asked for a refund and they said «it’s too late to cancel.» Before going to a whole different extreme I said I certainly had the option to cancel or refuse the delivery but that if they could deliver on a specific day and provide a short time frame, I could figure it out. They did just that, the delivery guy called the night before, and they promised me a $ 50 credit (which is still pending).
I would not order from here again but thought it was only fair to update the resolution.
As far as the quality of the furniture, the chair I ordered had a crack on one of the legs. It wasn’t worth it to me to deal with their customer service again. The table I ordered looked great but we had to find additional screws and other hardware because there was one less of everything in the box.
Added a star for the credit and their accommodating delivery later on.

SHADY!!! This company also sells online as
. I ordered 2 chairs from them and both came damaged. They tried to offer me 20 bucks for my trouble. I don’t think so! I told them I wanted undamaged, new chairs like I ordered. I told them I would drop off the damaged chairs at their warehouse… they fail to tell you that the store location is not their warehouse location. So when I was at this store, the girl that told me where to go was a TOTAL BIAAATCH, RUDE and a few other choice words I will not write. Needless to say, I canceled my order and returned the damaged chairs.
TAKE YOUR BUSINESS SOMEWHERE ELSE!
Oh and on a side note, I repurchased the chairs at another store for much cheaper than this place!

Placed an online order on Jan 27^th. The item was finally shipped and delivered to me on Feb 19^th. I was pleased with how fast the item shipped from California to Baltimore, at such a cheap price too. Upon opening the packaging I noticed that the chair backs were for a regular sized table, rather than that of a pub table — which I had ordered. Obviously, if you have the wrong sized chair backs — you can’t put the chairs together… so I contacted the company.
When I tried to contact the company through phone, it just kept ringing and no one picked up the phone — when I tried to leave a message… the machine said the mailbox was full. So, weary now — I sent an email. I did get a response through email and have been speaking with someone named «Ken». When I sent him pictures and described the issue, he simply told me that they were the correct chair backs to the table I ordered. Huh? I wrote him back and asked him if he actually even looked at the pictures I sent because the chairs sit lopsided, that they’re not even feasible to sit in. Then he actually noticed what I was talking about.
By February 25^th (note: 5 days later… that’s how long it took him to respond back to me about the chairs) he confirmed that he would contact/​send a request to the manufacturer to get the correct chair backs. This would have all be fine and dandy, IF it wasn’t March 14^th and I actually had my chairs a month later. I STILL DON’T have the correct chairs and I keep getting the same email stating that «he» contacted the manufacturer and would follow-​up with them. Let me just state this. I have ordered a lot of furniture products online in my day and manufacturers ALWAYS return emails when they make a mistake, within 48 hours. So the fact that is has almost been a month and the manufacturer has yet to respond? Nah… that just didn’t sit well with me.
My main issue is that this company is so unprofessional. The fact that they keep telling me they will follow-​up and then not doing so, is something I am livid about. I paid a pretty good amount of money for a product from your store, and I expect quality and the ACTUAL product I ordered. I have sent my FINAL email to «Ken» and I do not have a CONFIRMED date/​time for delivery — I will be reporting Uno Furniture to my bank, in hopes that they can investigate the company for taking my money and not supplying the FULL product.
BEWARE OF SCAM COMPANIES LIKE UNO COMPANY. The quality may good for the price, but the customer service is way below par.