Chase Bank

No one works here its 2:46 in the afternoon and one teller is open. Plus they have these new automated tellers that serve a no purpose.

This is the closest branch to me, only about a block away, but I really hate having to come into it when I need something more than a deposit or withdrawal which can be done at the ATMs.
Like the other reviews have said, there is a huge line to the door with 1 – 2 tellers. There are 2 new machines by the tellers (which I’m assuming is the reason they cut back on tellers), but there’s no clarification at all as to what they can actually help you with and is positioned in a way that you won’t even see it until you’re practically at a teller so I’m not even sure if you can go to it directly or have to wait in the line to use it. Aside from the tellers, there has only been at the most, 2 sit-​down bankers helping people. As I write this, I’ve been waiting for a banker for about 45 minutes and when I wrote my name on the list, there were only 3 people ahead of me. To make matters worse, there is no one around to ask any questions at all. If you need to ask a chase employee about anything, you have to wait in a long line.
I came in because I need a direct deposit form for my work. 2 years ago, I did the same thing for a different job and got the form from a teller at this branch. Therefore, I waited in the teller line for about 35 minutes only to be told that I couldn’t be helped there and I had to write my name on the banker list and wait to be seen. Maybe some signs that state what kind of business can be dealt with at the different areas? I mean, this wouldn’t be necessary if there was simply someone around that I could ask before getting in a line. Anyone. Walk into a Wells Fargo and you’ll understand how helpful that would be.
The only reason I am still here is because I need this direct deposit form. If there was another way to get this form other than coming into the branch, I would do it. Communication, clarification and preparedness is completely absent here. As I finish writing this review, my updated wait time is now 1 hour and 25 minutes. I need one form. And I’m not next. Really disappointed that this is the closest branch to me.

Not the most friendly branch in El Monte. Convenient location at 5 points of Garvey and Valley Blvd.
Long wait for 2 tellers, 2 kiosks and 2 Atm’s inside the branch lobby. Technology is probably good with Atm’s and drive Atm’s but I need specialized services. Oh well.
Looks good from the outside. You need Chase Bank they are here. You want service. Not this branch.

By far the worse chase bank I’ve been in. Poor customer service and way under staffed. Every time I come in there’s a line and they only have 1 and at the most 2 windows open while their Personal bankers and manager stand around looking like they are lost. Apparently a few customers have made complaints (talked to them while waiting in line) and nothing has changed. Just saw what I believe was the manager blow off a customer. Wow!

Worst chase to stop by. Only one teller working during rush hour. With the line out the door. No help at all from there employees. And theses new atm’s too replace tellers no one knows how to use so just a waste. This place needs more tellers not machines

This has become the worse bank in the area. One teller, 20 people in line. Two windows available, one teller. Disgusting customer service.

Fuck this place. Friday morning with one teller. Do yourself a favor and go to the other location a mile away.

Love the technology!!! Great way to be in and out without having to wait to see a teller!!!

Since the new machines came there’s a huge line to the middle of the building because there are now less bankers at the front. In addition, no one helps direct the line and let customers know that they use the machines when it is open, so we’re all waiting in line wondering who needs the machine and who needs the banker.
Manager was standing around doing anything but directing, and a man behind me got angry and let her know what a bad job she was doing (a bit rude I know, but kinda understandable) and she gave attitude right back. Customer service yeesh… I won’t be back to this branch.

This was my favorite bank to come to! Now they are trying theses new things just seem lokie extra atm’s line was long only one real teller

Out of the the Chase I’ve visited in El Monte, this one has got to be the best one. Lines never seem to be long at this particular Chase. I was here awhile ago to open a bank account. A gentleman by the name of Howard helped me and explained in details of everything I needed to know and what it was that Chase has to offer.
Throughout the process, Howard wan’t one of those types who just focused on doing whatever the customer needed and be done with. He was very talkative. I was hesitant about coming here thinking I had to wait and having to deal with a boring banker. About a week after I got my account, Howard personally call me to check up and see whether or not I like my account and if everything is ok.
Everything here is good. Great customer service, clean environment, very local!

Brand new bank opened this year. I always go to this location because it’s a few blocks from my house. I usaually go here for ATM transactions and they don’t take long at all. My favorite teller is Jose.

Great customer service. Always greeted when you walk in… I’ve been here a couple of time and the lines never seem long!
Update: Had a problem with my account and Howard was awesome. Very patient, understanding and followed-​up after I left.

It’s new and well placed.
It’s located off of Valley across from Pep Boys and Starbucks.
I can’t really give it a proper score because everything is so new and clean.
But here’s an FYI:
Drive up ATM: Yes, it has 2
Walk up ATM: Yes, I’m sure I saw 2 but can’t be so sure.
It’s small and limited parking so visit it for it’s Drive up ATMs and not to open accounts because parking will be mess.
See you there Unilocalers!