Vons

I just left this store. Spent $ 294. By far, it was the most unpleasant shopping experience ever. The young deli guy acted like I was bothering him to slice some deli meat. I tried to start a conversation and he was having none of it. When I thanked him, he just walked out.
Checking out, the checker whose tag said «store manager» never said hello. He was chatting with a young long haired bagger. Pleasantly, I asked if the young girl could do me a big favor. She just stared at me. Checker said nothing. I asked if she wouldn’t grabbing a head of cauliflower that I forgot. She said nothing. Just turned to go get it. I tried to start conversation with the checker that I never ask for things like that but tonight I really needed it, etc. he said NOTHING. I thanked the young lady. SHE JUST LOOKED AT ME like I had asked her to do something terrible. The checker handed me my receipt without saying a word other than «here you go».
Even tho I recently discovered this Vons is the closest to my house, I will never be back.

The management team was helpful in solving a problem and I am thankful that the problem didn’t get dragged out longer than it did. Thanks folks.

I came in with my husband (we’re both in our 20’s but look well over 21). I didn’t bring my wallet because like many married couples, only one of us was paying for the groceries. We decided last minute to take advantage of the Guiness beer special and were told he could not purchase it because I didn’t have my ID on me. I understand the stress businesses are under to not serve underage, but it’s bad business to turn down a sale to two people who are clearly adults. The only places I have been double ID’d are restaurants and bars. It was very frustrating considering that again, I don’t expect to need my wallet when I’m with my husband and he is making the purchase. The employee was not friendly and to make matters worse when I called customer service I was put on hold and disconnected FOUR times. Looks like I’m taking my business to the new Smart and Final.

Terrible terrible customer service. I came during the night shift today 3÷8÷16 to buy some groceries at this location and a employee named Amanda from stocking department start harassing us while we shopping we ask her to identify her self which she rejected to provide her name and she started cursing us for requesting this information. She wasn’t even wearing a uniform we had to go ask to the cashier the name of this bad employee but so far I know stocking staff shouldn’t even be dealing with customers. Very rude and very disrespectful employee. I want to see what Von’s head quarters have to say about this bad impression that their staff is giving to the whole company. Please do something about it because I love your store and I’m really disappointed about the screening on new employees. This is not what Von’s used to be before.

Nothing special, like most Von’s but better than the one on second street, as far the employees some are nice, some don’t care and some like the woman with the tattoos at the registers is just rude, you can tell she hates her job the way she deals with customers every single time I go in there. Can’t wait until they open Albertsons on main.

Employees were racists, and abrasive towards me. If you’re not white don’t even go there. Ever noticed that mostly all employees are white? Odd don’t you think. I’m not even going to explain my experience but stay away from the deli and cashiers. They defend their own kind even if they are wrong. Von’s should fire their managers first of all and hire a diversity of people so customers will be treated with dignity and respect. If nobody doesn’t see anything wrong with that place give it time. Never again will I shop there. Boycotting all Vons.

This store is full of racis employees! Worning if you are not white you will not do well at this store. In fact they might just take your food at the register and tell you to leave like they did me. If you are insulted by a nother customers who happens to be white the cashier will defend them and say you need to leave. Not to mention that half the employees seam lost and confused about what they are doing. Even the supervisor doesn’t have a clue about what is going on.

Will never shop there again. I shopped there 3 weeks ago. I had one item more to buy and it was 5 minutes until the store was closed. The security guard blocked my way and would not let me get the item I should have left all the food in the cart and left. What kind of good customer service is this? Do you get so much business that you can be so rude?.

I read some reviews about the deli portion being great. It was my first time going to this vons. I’m a regular vons goer and loved there breakfast burritos. Here are some of the pros and cons.
Pro: they have delicious breakfast burritos for only 2.99 w/​o tax. They notice if you are waiting. I waited for only 1 min. Before someone saw me and greeted me. Place is super clean.
Con: I’m a stickler because I used to get breakfast burritos every Friday morning in LA. My deli person seemed like she was in a hurry… Didn’t really take her time and wrap it correctly. So when I opened my burrito all I got was the ends. Either way it’s delicious. I did ask her to cut it, which I think they are normally supposed to do and she just chopped it all messy not organized. I’m not sure if she was new but since my friend used to work at vons and I’ve gotten this burrito almost every week for a year. I think I can have some say. Anyways A+ for service. B for the training and preparation.

The Coinstar and the Redbox are the only positive aspects about this grocery store. The atmosphere is horrible (must be the dim lighting) and the cashiers appears to be so miserable. I went to get cash back and the cashier asked if I wanted the $ 10 in specific bills, I said «2 tens pls» (as an honest mistake since I have not yet drank my coffee at 9 in the morning) then she rudely responded that I only asked for 10 but «nice try» then just handed me a 10 dollar bill.

Deli sandwich was clearly very old! Cheese inside had a hard stale rind. Bread was so stale it was crumbling to powder. Inedible. Whoever is managing that deli is not doing a good job.

This is a nice, clean store with helpful employees. I have shopped here for years, but I have finally had it with the panhandlers, inebriates and bums that sit on the wall and hang around the entrance. The panhandlers also wander the parking lot and can be pretty aggressive with their «requests». I give the store 5 stars but will be shopping elsewhere to avoid this seemingly constant nuisance. The final straw was last Sunday morning when I was confronted by a drunk homeless woman who, among other things, seemed to be unable to control the volume and tone of her slurring voice. (suggestion to homeless people: how about taking that money you spend of beer, vodka and cigarettes and using it to help better yourselves).
This is really a shame as this Vons has great bakery and produce departments. I would think that this shopping center or Vons could afford to hire some security to keep this otherwise decent strip mall somewhat free of these pests. I feel badly for the store employees as they try, but there is not a whole lot they can do about it. I have complained a couple of times and the employees will quickly apologize and say they do everything they can including calling the police. The police chase off the bums, but they quickly return as soon as the police depart.
I’ve had enough! I’ll be taking the longer trip down to Rancho San Diego to shop at the clean and bum free Ralphs on Jamacha.

Natalie, the cashier, is really rude. She was rude to my wife, and I was eyeing her one time while she was ringing me up. It’s really sad when you have poor customer service like hers. Not good to be rude. My wife and I like to shop at Vons or Albertsons during deals. PLEASE, someone tell Natalie to lighten up a bit please.

It’s rush hour and only 3 lanes are open. I am only buying one item so it’s slightly frustrating having to wait 20 minutes just to check out. Especially when employees (nametag reads Jimmy) are just sitting around on their phones.

Very clean and well managed store. We have always had a great shopping experience there. The checkout lines are short, always stocked with weekly specials and great fresh produce. Floral shop is priced less than costco. One occasion to talk to the manager and she exhibited great customer service.

I have been going to this Vons for years for I live about a mile from this location. Every time I go there the employees are rude, and seem like they hate being there. The only reason why my wife n I go here is because it’s literally just a mile away.
But what occurred today was the last straw with this place. I went in yesterday 4÷24÷15 and spoke to a manager (Teresa) to ask if there was a limit on how many sodas I’m able to purchase, she said 24 sodas from each product type. I thought great. Went in today, got 24 Pepsi and 24 seven-​up and my wife bought her groceries for the week. As we were checking out, you hear the cashiers speaking under their breath while it was our turn to get checked out. Then our cashier HOPE looks at me and says there is a limit of 20. I explained to her that that was not what was told to me yesterday by the manager. She then repeats «the limit is 20» like I’m stupid and I didn’t hear her the first time.
MONIQUE the manager then says yes the limit is 20, while her back is on me. Her customer then says «yeah go back to your country and do that stuff.» UMM WHAT? And what’s even more appalling is that fact that Hope and Monique had a smirk on their faces. Staff being rude is one thing but to be RACIST is not okay in my books. At one point I said F**k which I know I shouldn’t have allowed them to anger me so much to where I had to curse, Hope says to me «Sir I will not allow you to curse.» Umm but you’ll allow customers to be Racist and laugh!!!
I will NEVER step foot into this location. EVER! My wife went there weekly to buy groceries and she will never go there either. I will report them to the BBB and tell anyone I know about this experience. Do yourselves the favor and drive an extra mile to a place where staff are nice and not racist!

I am noticing a lot of people complaining of rudeness from staff and some people even pointing towards racism because they were being treated as thieves.
I can’t say that my experience had to do with race but I am not white and was indeed treated like a thief… Their loss because this upper middle class «thief» took her money elsewhere!

This is my neighborhood Vons, I’m here quite a bit. I’ve had very few problems at this location. All the employees here are really friendly and eager to help if you have any questions. They keep the shelves well stocked and same with the produce. The store is always clean and they always ask if you need help loading up your groceries. Today for the 1^st time I had to utilize that service lol bc I messed my back up pretty bad. go ahead laugh it up. It looked ridiculous a petite young woman loading up my groceries while I stand there and watch. But yea good grocery store. If I had one complaint, it would probably be the avocados. a couple times I’ve gone in just for avos and they were all as hard as a rock. but that’s only been a couple times. All n all good grocery store.

This Von’s has a great floral department and a decent deli, but the one up the street on Avocado has a better selection. They could use more organic produce and meats at this location. All in all, the staff is friendly and it’s always clean so I will probably keep coming here to pick up something quick on my way home.

I’ve always enjoyed shopping at a legitimate grocery store. I think shopping at a franchise «grocery store» versus a corner «store» has its good reasons: Faster services, reliable prices, and Fresh products. For these reasons I prefer Vons or any other big franchise grocer store to shop at. Having said that, this particular store is a bad example in being a nice franchisee in the neighborhood and city of EL Cajon. The store is out-​of-​date in its atmosphere. It looks old and feels old. For a store like Vons this type of mistakes shouldn’t be an «issue» and if it becomes an issue they should of taking the proper measures.
The customer services is still awesome. –At Vons. Their options in products such as; beer, deli meats, and fruits are very limited. Their discounts and coupons are still very good I do like to get few of the things I use daily from Vons, i.e., soap, toothpaste, and trash bags etc.
Am just a lazy guy, I like to get everything I want in one cart. Instead, I am being forced to go to its competitor for better price and options. Either way, I’ll still go there and continue using Vons. I just hope they remodel it and make it a «friendly» environment to shop at.
Cheers.