Tucker’s Valley Furniture

Friendly service, quality craftsmanship and American made furniture. We especially like the solid wood Mission and Amish pieces.

I had a great experience at this store! Julia was so helpful and patient; I can not say enough positive things about her!

In the past few years we have done a lot of remodeling first in my condo that flooded. And then in our new home. For the condo I went with Jeromes and they did okay nothing bad but nothing wonderful either. For our new home we decided to go with Valley furniture for a more custom look, not only did we get custom one of a kind pieces we got great customer service. Julia went above and beyond what my customer service experience has been in the past. We have had so many compliments about our new furniture! Plus they were so knowledgeable and friendly willing to go the extra mile.

This place is old school with fair prices and sales staff that actually knows their business. I’ve been going here for years and the same friendly helpful people are there to help me with another purchase. I can’t stress how helpful it is to have people like Yuki O. who knows his stuff.

Thus far… Its not going that well. I am mid process.
I did a lot of online research (4 weeks) looking for the sofa I wanted. The sofa was available at Home Decorators for $ 1k in appx 12 colors. After looking up the manufacturers website (Rowe) & seeking out local vendors listed on their site: out of the 5 – 6 it appeared Tuckers was the one place still in existence to chase.
I called & spoke to Lecretia & she was VERY helpful, knowledgeable & friendly. I could order the sofa with any fabric from stock for a 6 – 8 week turnaround. It was only about $ 20 more than HDC, and although they didnt carry ANY of the manufacturer’s pieces on the floor for me to test quality, she assured me it was a top brand, and one that sells to Pottery Barn, et al.
I did a bit more research to see if I was getting the best price possible… Couldnt find other locations selling the brand in So Cal… So finally decided to just go for it. I went in on Labor Day, specifically as I thought perhaps as most other furniture locations do, they might have sales that day. (Nope. And Lecretia wasnt working — which simply meant I was stuck w the newbies who are REALLY green, so it was a cumbersome process.) No on my request to «meet the competitors price» ($ 20! Oh well)
I picked out my fabric, increased my order to include an ottoman, and asked them to please check on the fabric & get an accurate estimate on the 6 – 8 week timing. Lecretia called the next day & said that it would be 6 weeks confirmed. She assured me that she had called the manufacture to do this — although the conversation was a bit odd & didnt actually seem that way — but I took her at face value. She is VERY nice & appears incredibly experienced. I decided not to bug them — although my entire redecorating project was really dependant on getting the sofa so I could wrap up in time for the holidays & planned events. I purchased my sofa specifically based on this timing.
6 weeks later, I called to check in & ask when my pieces would be delivered that coming week. Lecretia happen to answer. She was a bit surprised at my call & asked «didnt (so & so) call you last week & tell you the fabric was back ordered?»
NO… She hadnt… So literally, a couple days before I was expecting to RECEIVE my pieces, I learned that it would be another (7 – 8) weeks MORE… Essentially, the (6) week confirmed order due ¹⁰⁄₁₅ — would now possibly not arrive until Christmas: 2 MONTHS LATE.
I asked for a discount due to the inconvenience & their failure to have told me: NOPE. «its not their fault.» I explained that its definitely not MY fault — and they should deal with THEIR vendor for the issue, but good customer service would be to not make their client suffer… But NO. A hard fast no to that.
I am paying full retail. I will now incur other personal cost/​loss as a result of rearranging vacation schedules, etc to complete our project, having to cancel all family holiday plans, (no housewarming party) & severe inconvenience to «wait» to continue decorating in 2 months.
Her only offer was to waive the $ 85 delivery fee. (Which is just a rotating group area schedule, not a dedicated/​timed delivery) and based on when the sofa comes in, I could end up waiting another 3 – 4 days based on «my area’s» schedule… No bonus «hey so sorry we made you wait an extra 2 months, we’ll rush that right over to you now»
INCREDIBLY DISAPPOINTING.
And keep in mind, I have NO IDEA if the quality of this piece will even be good… No sample… And no returns allowed.
I feel like an idiot for believing in their promised quality. :(I thought I was being a good buyer, I did research, and none of that mattered.
We all know furniture is a HIGH mark up/​margin. It certainly wouldnt be a loss to offer me 15%-20% discount for the major blunder. But they hide behind the «its our vendors fault, not ours.» (As the customer, thats not my problem)
Last time I will make a purchase there. Next time, I will pay more from a trustworthy location. I am sure Pottery Barn doesnt have this issue. 14 WEEKS for a sofa purchase is ridiculous.
But — last positive note: Lecretia IS very nice, very sharp. IF YOU DO TAKE THE RISK TO SHOP HERE, ONLY deal w her!!!

The quality construction of the furniture is well worth a visit. Made in America with great pride — solid woods such as Oak, Maple, and Pine is the norm vice veneers and MDF of the other furniture stores in San Diego county. They have modern, country, and distressed styles. If you are looking to buy top quality pieces that will last a lifetime and be able to pass them down to your kids… give Valley Furniture a chance.

After dragging my poor husband from furniture store to furniture store for the last five years looking for a dining room set — he was finally at the ‘I don’t care what it costs just get it!!’ stage. We went to Penney’s, Macy’s, Thomasville, Lawrance, Bassett — you get the idea — until I saw the set my neighbors bought — and more importantly: sat in the chairs. Oh lord! Talk about comfortable. I found out they purchased them at Valley Furniture — a place I’d never considered looking because I thought it was all country and colonial — and were really happy with the service and the table and chairs. I took hubby over there — by this time his eyes are definitely glazing over — told the salesman, Steve, whose set I wanted to see and immediately fell in love! We got a different color combination and a different shaped table (but the same gloriously comfortable chairs) which were delivered the same week. Great delivery guys — very careful of our walls — who set it up and adjusted all the legs perfectly. It looks just marvelous and cost less than half of what I saw anywhere else that I could be remotely happy with. Just last night at dinner my long-​suffering hubby commented how comfortable the chairs are. Great service, nice people, wonderful product and price ;-)

I found a piece of furniture that I fell in love with online. Unfortunately I couldn’t find it anywhere in San Diego. Based on the manufacturers website, I called Valley Furniture. They didn’t carry the item, but were more than willing to order it for me and a reasonable price. I was delighted.
Today I was notified via postcard that my item arrived and was instructed to call Valley Furniture to schedule a delivery. I did.
The gentlemen on the phone said the soonest they could deliver it was this Saturday. Great. But then he said I’d have to be home between the hours of 1 – 6. It’s a Saturday and I’m excited for my furniture so I can make that work. I asked the gentlemen if they would call me 30 minutes prior to delivery… after all, every other business is more than willing to accommodate their customer with a courtesy call so I didn’t think I was asking for anything unreasonable. Apparently I was wrong! The man on the phone said that once the truck is loaded, the delivery guys make their rounds during the window given. I told him that they couldn’t possibly expect me to sit around and wait for 5 hours. I don’t know about you, but that’s the longest window I’ve ever been given for any type of delivery/​repair/​etc. The gentleman was kind, but not at all apologetic nor did he make any attempt whatsoever to be even slightly accommodating. We ended up scheduling it for Tuesday. I proceeded to explain how inconvenient their strict rules are and the man on the phone didn’t even acknowledge my comment. He obviously didn’t want to get into it with me and ignored every comment I made about their rules as though I wasn’t even talking. I couldn’t believe it.
if it weren’t for their horrible delivery rules and unaccommodating employees, Valley Furniture/​Tuckers Valley Furniture would have received 5 stars.
…since I wrote this, Tuckers Valley Furniture called me to discuss my complaint. Although we still didn’t see eye to eye, I appreciate that they took the time to call. For that reason, I gave them 3 starts vs the 2 stars I originally had. As a side note, I ended up being the 1^st delivery of the day… so it all worked out in the end. I love the piece that I purchased!