The Quance Group – Keller Williams Realty

Stephani Toups was my agent during my first time buying a condo. She was so incredibly amazing! She was always available, always answered my silly questions and helped me through this new scary process as a first time home buyer.
When I had a mental breakdown during the process wondering if buying a home was right for me, Stephani was right there reassuring me that everything is normal and stepped into problem solving mode immediately. I always felt safe, secure and taken care of by Stephani.
Stephani also did an excellent job negotiating the price of the condo and getting me extras. The place had a small kitchen flood during escrow and Stephani was able to negotiate with the seller to allow me to pick out my own flooring, paint color and new granite counter tops. All upgrades, at essentially no cost to me!
I highly recommend Stephani and her team! They are so great!

The Quance Group is a one of a kind in which they are truly about their customer. I have been working with Kimo Quance for about 2 years. Ever since I thought about selling my property I reached out to Kimo and he has been nothing but helpful. When we first spoke 2 years ago to now I have received the same type of assistance from him. It was amazing how attentive he was and willing to assist me back then knowing I wasn’t looking to sell, I could only imagine what happens when it was time. When it did come time to sell not only was I able to find the place of my dreams but Kimo was able to sell my condo for the highest amount sold in the complex. Working with him has been a dream because he is honest and up front from the beginning. I personally have referred 2 friends already and plan to do more!

Being a first time home buyer can be a scary and overwhelming experience. Kimo called me almost immediately after I emailed regarding a property I was interested in. He invited us to meet with him and it was a perfect fit from the beginning. He was funny, down to earth and incredibly informative. We had lots of questions and he answered all of them to the point where we felt at ease and reassured this was the right step for us.
This experience has definitely been easier than we expected it to be. He essentially held our hand through the entire ordeal. It is refreshing to have someone really care about the details and to be vested in how well we do through the process.
We closed a week earlier than expected. Thank you Kimo and your team for being totally Awesome!

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Kimo,
This is not so much a review as much as it is a thank you letter that I want the world to see.
When I was young, I worked for my father in his Home Refurbishing business. It was hard work and I always loved that feeling of walking into a finished home. But there was always something missing. For decades I dreamt of walking into my own home. I never ever thought it was possible.
The anxiety I felt even thinking about the daunting task of buying a house was palpable. Luckily my wife convinced me to «Just run the numbers and lets see». But then we had the problem of finding someone we could trust to help us with that. We tried a couple places and they all caused the hair to stand up on the back of my neck. I felt the same feelings walking onto a used car lot and being looked at like a sale.
Then we met you.
I remember that first meeting, you sat us down, late at night working around our crazy life schedule. You didn’t just talk to us about the process, you taught us, had patience with us and comforted us about the things we had concerns with. I left that meeting with a sense that it was going to be OK and for the first time had hope this could actually work.
Throughout the process you have been there for us, answering our silly first time buyer questions, never making us feel awkward about it. You saved us from a couple bad buys being patient with our eagerness and offered your advise and knowledge freely.
You helped us find a fantastic lender that like you helped us through the process patiently and very quickly.
I can’t count the number of texts and emails and call we exchanged throughout this, You made us feel like we were your only focus.
Today is Dec 23^rd and we are Homeowners. I cannot thank you and your team enough. You gave us hope, and kindness and patience and unwavering support and now a home for our family.
Thank you for everything
Christopher

Kimo has a great team. Very trustworthy which is a breath of fresh air these days!
They are thorough and has the know how on how to get the transactions done quickly.
Buying or selling can be stressful so you need a team that truly knows what they are doing. I highly recommend Kimo.

Kimo and his team are top notch! They are professional, responsive, hard working, but most importantly, they are kind. It is always a pleasure to speak with any member of the team. I always get the help I need quickly. I do not hesitate to recommend them.

As a first time home buyer Kimo was very helpful. He helped my husband and I through the entire process. He got us started by putting us in contact with the right people to get us pre approved. Kimo showed us over 20 houses and helped us to not get discouraged as we searched for the perfect home. When we finally found our home he helped walk us through every step of the home buying process. He was in constant contact with us, our lender, and the seller to make sure our home buying experience went as smoothly as possible. Thanks Kimo!

DO NOT USE THIS REALTOR
Kimo represented me when trying to purchase a home recently and after using 12 – 15 different realtors in the past, I can say without hesitation that he is the WORST realtor I have ever came across due to the following reasons and experiences:
–Lied to 5 different times blatantly and he tried to backtrack on 3 of them but it was too late
–Does not pay attention, always on his phone and too busy when in the moment, even saw him looking at Facebook instead of listening during our meeting
–Told him the maximum offer price I could do and he wrote it for $ 15K more two different times after communicating it repeatedly, then a better offer came in and the seller chose that one instead after verbally committing to mine because Kimo took 2 weeks to get the offer written correctly
–Ignores phone calls, then replies with texts; one time texted two minutes later on a Saturday morning at 10:30 a.m. saying he was still in bed but would call me later and then never did; every other realtor I know is at an open house or working hard on the weekends, which are their important days of the week
–Told me he did not submit my counteroffer that day because he was «going hard» that night at the Chargers game, did not even apologize for the delay and was completely inappropriate
–Did not have the nerve to call and tell me I did not get the home after being told 99.9% sure it was mine, instead sent a brief unapologetic email
–Ignored my request to submit my offer as a backup afterwards
–Same house came back on the market after falling out of escrow, did not even let me know when it did, and now it already has another accepted offer
Kimo needs to stop worrying so much about his YouTube videos and showing where to eat and shop in East County and instead concentrate on learning how to be a realtor. Please reply to this review if you want more information about my experience or copies of his emails or text messages

I have known Kimo personally and professionally for a number of years now. His success in Real Estate has not come by accident. He has a work ethic that is second to none, and truly cares about providing the best possible service and experience to everyone that he works with. I have used Kimo for my own personal real estate needs and never hesitate to refer him to my friends, family, and clients should they need his services.

Kimo and his team are awesome! As first time home buyers, we really relied on Kimo and his team to help us, and they were wonderful! Kimo is professional and personable and is such a hard worker! He was with us every step of the way, and made the process fun! I highly reccomend Kimo and his team!!!

As a first time home buyer Kimo was great to work with. He sat down with us to explain the process in detail and what we can expect. The entire Quance group was very responsive and kept us well informed during our escrow process. I’d highly recommend Kimo to any home buyer especially a 1^st time buyer.
Thank you Kimo for helping to make this whirlwind experience enjoyable!

I’ve known Kimo since he started in real estate and have been fortunate to have his help on some transactions. His advice is valuable, his work ethic is tireless, and his ability to solve problems is excellent.
Real estate transactions need agents with strong negotiation skills who present win-​win scenarios for all parties – that’s how deals get done. Kimo possesses those strong negotiation skills and an affable demeanor.
This Coast Guard veteran can be helpful on VA transactions. He understands the culture, understands VA home loans, and knows how to present offers so that veterans aren’t slighted in a tight market. Highly recommended

Kimo Quance, the man behind The Quance Group, has a tremendous work ethic and is dedicated to his clients and his career as an agent. His polished professionalism ensures his customers are happy and feel appreciated. Kimo always takes the time to give back to his clients creating fun activities to show his appreciation for their partnership. He truly goes the extra mile in everything he does giving back to the community and partners. Kimo is creative and enjoys his career always looking for new ways and opportunities to conduct business making your home buying experience one of kind. He’s well known for his participation on radio and television programs and his rentention proves he is well trusted in the industry. All his clients and friends agree that he’s professional and tons of fun to work with.
Thanks for all you do Kimo!
CC

When it comes to buying or selling your home it takes a TEAM! And if you want to win the game I suggest working with anyone in the Quance real estate family. Nowhere else will you find agents that genuinely care about their clients before — during and after the entire home buying/​selling process! I was completely blown away by the marketing knowledge that Stephanie, Jennifer, Angela & Kimo where all able to provide. You can pick and choose over any old agent or you can go with the BEST! And when it comes to your home & future investment you need someone who knows this market inside and out! I can’t express enough how professional & efficient this team is so please do yourself a favor and LIST WITH THE QUANCE GROUP TODAY!

Jennifer answered all of my questions and was very professional. When it comes time to buy, I’ll be using Jennifer for sure. She is amazing sweet kind and totally down to earth. She actually cares about her clients and it shows with how much time and effort she puts into each proposal. I highly recommend Jennifer’s thank you so so much.

Kimo handled two transactions for me, the sale of my downtown condo and the purchase of my current home in east county. Both transactions went smoothly! I attribute the ease of doing business with him to his detailed and timely communications. He managed my expectations and it ensured I was not stressed outside of the normal parameters when selling and buying a home. I have highly recommended him to everyone I know and am glad I can now use this medium to influence others to use him as their realtor. Kimo is the best!

I have known Kimo for a number of years and he has always been driven and hard working. My first home purchase was before Kimo became an agent unfortunately, but seeing how hard an agent has to work for you, Kimo’s work-​ethic will be great in such a competitive market.
I am in the market for a new home within the next year and the newsletters he sends out are very helpful, and the videos he made had me widen my search area to now include East County. Initially I wasn’t thinking I would move out to East County as it was so far away from all the things to do, when it actually wasn’t. Plus I didn’t know the area had so many things to offer, La Mesa is where I am actually thinking now thanks to Kimo.

Kimo is hands down, an amazing agent. He is the epitome of professionalism.
If you are looking for a real estate agent who will ease you through the home selling and buying process, then look no further. Kimo is your guy!

What a great team to work with. Kimo is a very proactive and personable agent. I have been working with him for some time now. I appreciate the honesty and constant contact he brings to every client. You are in good hands when putting him to work for you.