Steele Plumbing Inc

I have the water pressure regulator replaced when I bought my house. And several weeks later, my tenant told me that water pressure regulator is leaking slowly, maybe 1 drop a day.
The plumber came and said it was condensation. They did nothing and just charged me $ 95.
Several days back, I covered the regulator with a ziploc bag. Today I see around 1 spoon of water in the bag!
The water pressure regulator is in the garage. How come there’s condensation in both winter and summer?

Professional, timely, courteous, and by the way did I mention Professional!
I contacted Steele Plumbing at 7:00 in the morning, Laurie had the crew at my house by 9:30 the same morning. Joe and Randy evaluated the problem and showed me the problem (tree roots in the ancient cast iron plumbing and offered me a two choices, a quick fix or permanent solution. Since the problem would continue to occur we chose the permanent solution which was quickly completed.
Joe and his crew did a fantastic job fixing the problem while minimizing damage to our landscaping. While they were here they evaluated and quickly corrected a problem with my tankless water heater.
Steele plumbing will be my plumbers in the future.
I highly recommend the Steele family plumbing co.

I had a great experience with Steele Plumbing, had an issue with my toilet and was quickly diagnosed. Joe was very helpful, the estimate was clear and reasonable and the best part… my toilet works like new now :)

My experience with Steele Plumbing was not a happy one. They arrived on time and
asked about the problems. They (there were 2 men that came) finished the work
and I paid the fee (very expensive). One toilet kept cycling on and running a few
seconds. When I called the office to ask that the plumber return and check it out
and make an adjustment, I was told that the water pressure was too high and they
wouldn’t come back unless I had them install a new pressure regulator. Why it
wasn’t explained BEFORE doing any work that nothing was guaranteed unless
a pressure regulator was installed, I don’t know. For that matter, why didn’t they
at least try to adjust the pressure regulator that was in place. I was also told that
the toilet kept cycling on because of the water pressure and that there was no
adjustment that could be made. The woman on the phone was neither helpful
nor courteous. I called another plumber who came out and made an adjustment
and the problem was solved, WITHOUT having a new water pressure regulator
installed.

As a preschool director, the safety of our children and staff have to take a priority. In December we discovered a gas leak and called the gas company, who promptly locked our meter, leaving our Preschool without heat. We are so very thankful for the prompt, professional, timely, and courteous service of Steele Plumbing. From our first contact with Lori who answered our questions and follow up through the process. A very special acknowledgment of Joe, the field technician, who responded immediately. I am very pleased to recommend Steele Plumbing for any gas leaks or plumbing issues. You will never seek any one else knowing that with Steele Plumbing you’re receiving the best service possible.

I looked for & discovered a bad leak at my water meter after a $ 831 water bill for just the three of us, no irrigation. The city would not come look at it for 6 – 8 weeks. So I Googled plumbers and found Steele. I called and Laurie the dispatcher told me it’s $ 142 to dispatch, plus repairs. As a contractor myself, I understand why prices are what they are. It’s to stay in business, it’s to keep the doors open! Nobody’s getting rich. That’s just the way it is. She even offered to call the city as an emergency on our behalf. That proved to be a reason for the issue I had. So, on a Friday night, about 6:30 pm, two men from Steele Plumbing arrived at my door. I took them to the water meter out at the street. They agreed with me, the pipes are leaking on both sides of the meter. Not rocket science. They then told me that the union on the metered side was bad and that about two feet of pipe had to be replaced. My wife came outside. She actually asked if it was just a bad washer! They said no, not a washer problem, bad union. The quote was $ 750 to fix. She then asked if that was the best price they could offer as we’d just paid our mortgage and that maybe it should be fixed by the city. No negotiating. The price is $ 750! I asked if anything else could be done. NO. My wife asked if the city would fix it for free. «Don’t know, don’t think so. They might not even show up». We’d be without water if they began the job and the city showed up and put a halt to it. So we were pretty much without a choice. I told them to just fix it. They had to completely pull the cement hand-​hole out of the ground. Then dig down around the leaking pipes. Mud was everywhere. They cut the pipe 2 feet out. Then the city lady arrives! First thing she says to me (she thinks I’m one of them) «Why did you cut that pipe and why did you remove the hand hole?» Well, I didn’t! They did. AND «All you had to do was REPLACE THE WASHER!» I was stunned. What? Then she realized I was the homeowner and immediately said «You don’t look too happy right now». Ya think? I went inside before I said something I couldn’t take back. She had also mentioned to my wife that the city would have fixed it for free. In the plumbers defense, I’d have to ask, when? When would the city fix it for free? She was there only to access. So I paid them their $ 750 at 8:45 pm and got no sleep all night thinking I’d been had, and I’m a contractor myself. On Monday morning, Laurie called me at my office. She was very concerned about my wife & I. She told me that the owner wanted to meet with me at my house. On Tuesday at noon, I met with Tom Steele who explained some things to me regarding the city. He showed me a patch in the asphalt where the city had been digging, probably pulled the pipes apart at my meter. He told me that these city «doughnut shop employees» find it easy to make evaluations when they’ve never turned a wrench in their lives. He stood by his plumbers as a boss should. He did not toss them under the buss. He also admitted that maybe there were other options for his plumbers to consider. However, he took full responsibility for the situation. He gave me my $ 750 check back. He explained that Steele Plumbing is in this for the long haul, not grab what they can and run like hell, like some local contractors. I respect that. Will I call Steele again? You bet. Everyone makes mistakes. As a contractor, I know things happen that shouldn’t.
Jim Dent
Point Loma Electric

Quality of work is in the details. Which are fantastic. I just think they are too expensive.