Rancho Hillside Apartments

We lived there for 3 months whenever my husband received orders overseas. They are attempting to charge us an initial $ 2,000 in fees. After several expensive phones calls from our overseas location, they have taken off less than $ 200 off the fees they are charging. We lived there for two months with no children or pets and had typical wear and tear.
As pleased as we were with the all new apartment, we are incredibly displeased by how the management has handled this. Do not move here.

Update: Jon and the corporate team reached out to me and we were able to completely resolve all our issues with the deposit. It was great to talk with someone about our concerns and I believe the issues will now be solved.
The apartments themselves are nice, and it is a quiet area. The difficulty comes with the staff and Rita at the corporate office. My wife lived there while waiting to move back into our house. I was back east for my job and upon returning moved us out. I do not have the time or desire to list all the issues for my wife with regards to heating and other minor things but we cannot get Rita even return a phone call.

Late review. Lived at location for a year. Received deployment orders and notified management a month in advance. Moved out on October 1^st. Was informed everything was good to go and that I would receive my deposit soon. 2 months later while deployed I talk to Rita at the corporate office who was the worst customer service ever. Very rude and would hang up on me. She told me I owed them for a month of rent from after I moved out and was deployed fast forward to now may 20^th 2015 and I am still trying to resolve the issue.
Would think a company would be fair and not take advantage of a service member. I am working with my jag officer to get this complex black listed from renting to any military.

New onsite management and leasing agent Evelyn,(who is awesome) were very responsive to our previous issues, so much so that we just signed a one year lease extension. Happy with our decision to stay and the improvements they continue to make.
Since the day we moved in a year and a half ago, Aaron in maintenance is usually responsive.
A year into the lease extension, and I cant get kitchen fluorescent lights fixed. Put in request 2 days ago, still waiting. No kitchen lights… awesome.

Do not move here. This complex is managed by Willmark Communities a group of cheap thieves. The actual grounds were ok but dog poop all over. The worst was a sewage smell that contaminated the whole building. The management company are rude and do not help with any matters. Stay Away!!!

WORST EXPERIENCE EVER! We moved in in Summer of 2013 and moved out in Summer of 2014.
They fired and hired their office staff THREE TIMES while we were living there! Conversations we were having with people who worked there were simply dropped and the people they fired «lost» documents and we got screwed on multiple occasions. The management for the company that owns this property is evil, straight up evil. They do not care at all about the tenants and they actively kicked tenants out who were demanding better treatment by not renewing their lease or by inappropriately increasing their rent (i.e. they charged the same rent for a regular apartment as they did an upgraded one, to push out A SINGLE MOM!!). They charged us stupid amounts of money at move out and they hid charges and trick agreements in the lease.
DO NOT LIVE HERE!!! I PROMISE YOU IT IS NOT WORTH IT!!!

This is an update to my earlier post. Things are finally starting to change around here. New management and maintenance team. The property grounds are looking better and they are really starting to give this place the TLC it needed. It’s a beautiful place, it just seemed neglected for awhile. Bernard def stepped it up by helping us out with the issues regard. our unit. Definitely feeling better about our choice to staying here!

I wish there was a zero stars rating. This place would’ve earned it.
First of all, I apologize for not writing this review much sooner. I especially apologize to anyone who has signed a lease recently. If you haven’t signed a lease, some strong words of advice.
DO NOT MOVE HERE!!! GLORIFIED SLUM!!!
Corporate greed! Basically ran by a greedy slumlord with delusions of grandeur.
It’s not that the apartments aren’t nice. They’re lovely. But here’s some of the problems that I encountered in general detail.
Upon Move-​In
1. Lots of little nicks & dings like duct tape on the oven, dings in the bathtub etc. Be sure to document EVERYTHING. Take pics of EVERYTHING & be sure those pics are dated prior to your moving date.
2. Initially paid to have washer/​dryer upon move-​in for an extra charge of $ 25 per month. (I’ve heard that they don’t charge for this anymore.) I used it for the first time within my first week of living there. The washer would not drain completely & the bin of the dryer was misaligned so it ripped up some of my sheets. I just had them take the unit out since I had my own stackable washer/​dryer from my old condo.
****They did NOT remove the $ 25 charge.****
Upon Living There
3. My heater stopped working during the winter. The maintenance guy «fixed it». Over a course of three months, I complained about the heater not working about 7 times. It was the same routine over & over. They send a maintenance guy to «fix it» while I was gone at work. (I worked nights.) It’s central heat & air so they would set the thermostat before they go. Well, if the heater doesn’t work properly, it doesn’t heat your house to the temperature on the thermostat so the heat never turns off. The result?
I get my electricity bill (which was usually around $ 70), it doubled to $ 140, then over triple to $ 230 the month after that. By the time they fixed the problem, my electricity bill was well over $ 500. The main office kept giving me the runaround about how to get reimbursed.
4. They had a huge ant issue & apparently weren’t having the best of luck with their exterminator. They kept spraying but nothing was helping. One day I went to take a shower & ants were pouring out of my faucet. There were so many ants that I thought perhaps they had been working on the plumbing & it was dirt that was coming out of the faucet until I realized that it was moving. It took over 10 mins just to clear the ants out of the tub & faucet. I finally hopped in the shower, turned on the showerhead & I was covered in ants, head to toe. They finally ended the contract with their old exterminator.
5. I paid a pet deposit & rent for my tabby. The pet rent was $ 25 a month. The deposit $ 175 nonrefundable. Sadly, my cat got ill & he eventually got so bad that I had to put him down. I notified the office immediately. They kept charging me pet rent. I kept making visits to the office to have it removed. It took about three months. Then finally they told me that I have to give 30 day advance notice that I’m getting rid of my pet. I had already told them numerous times that the cat had been put down & I gave them a copy of the cremation receipt with the date. They still left one month (30 day notice) worth of charges on there.
6. Paid for a deposit on a garage, decided not to keep it. Gave 30 day notice to give it up. In the meanwhile, another tenant decided to move their stuff into my garage space that I was paying for. So I basically ended up paying for storage of someone elses stuff.
7. Laundry room door knob was busted. It took months before they fixed it.
8. People constantly sneaking into the pool & jacuuzi after hours. They have security that comes but people just sneak right back in. There’s also a lot of kids that use the pool unsupervised so a lot of screaming.
9. About $ 1400 a month for a one bedroom apt not on a lease, VERY overpriced.
Upon leaving:
10. The only damage I left behind was to the carpet, most likely had to be replaced in the dining room. I scrubbed every inch of that apt & took pics of everything. The carpet was supposed to be prorated. Expected life span of carpet minus the years that I stayed & the years it was there beforehand. 7 year life expectancy minus 3 years. I left behind my $ 100 deposit on my garage, the $ 175 nonrefundable pet deposit (which usually goes to things like the carpet) & my full deposit. I never got refunded the extra $$$ I had to pay in my electricity, or the fact that they failed to provide heat for three months (they are required to by law), the extra $ 25 I paid to rent a washer/​dryer that didn’t work or pet rent for a cat that was already gone, rent on a garage that was being used by other tenants etc. & they sent me a bill!
So If you haven’t gotten the point by now, this place was a nightmare.
I’ve never had this problem at any other apartment complex before & none of them were as expensive.
And there used to be more reviews on here but they mysteriously disappeared.

This is a horrible place to live, cars parked on street are vandalized, poor resident screening. poorly maintained grounds, broken railings, poor tennis court, Do not move here.