Off Road Warehouse

March 8, 2016
I’m getting my truck back today with no additional charges than originally quoted. ORW has made up for their mistake. We have ordered a set of King shocks for the front and rear. Nick verifed they will fit. There is a 4 to 6 week lead time but that’s okay. Nick and ORW set me up with shocks to use in the meantime. Also, these guys were solid enough to cover my rental car for the unforseen mishaps these last 8 days. The new wheels, tires and lift look great. Thank you ORW for standing up and making good on your mistake. Nick, thanks for working with me and making this mess right. Can’t wait to have my Kings installed!

I’m writing this review because when you spend big money on your hobby, you need to know what you are getting. I spent over $ 10,000 on my 2002 Toyota Tundra getting the rear end hooked up with 18″ of travel with fox shocks/​reservoirs/​and everything in between. They did a front bumper that was absolutely amazing. Everything done on the truck was done right the first time. The turn around time was fast and everything exceeded my expectations. I highly recommend them. Even today I came back years later for some valve cover breathers and the service was still outstanding!
You just don’t get the service like that these days. Thank you for taking care of my truck & helping me today. I appreciate it.

These guys were awesome. Jarrod did a great job helping me out and working with me on what I needed. I had a Garvin roof rack installed, they put it up quick, and without headache. Go in to ORW with an agenda on what you want, if you go in with a shitty attitude, then you’ll have a shitty experience. I’ll for sure be going back, thanks fellas!

Very rude customer service. Took over a hour to buy a few things for my truck because the workers would just wander off in the middle of helping get what you needed and not come back.

Warning! Do not go here if you value your safety.
Two seperate times I came here to get parts installed on my jeep, and two different times I drove away with a loose part that the «technician» forgot to tighten down.
First time it was a loose shock, which I had to climb under the jeep and tighten down myself. This was after driving around for a few hours. Good thing I didn’t get into any kind of avoidance driving or my life could have been in danger.
Second time I made it a week before the frickin’ control arm came loose. That’s bad m’kay.
I won’t go here again. One mistake is bad, but two is unacceptable.

May be a great shop when you have an appointment but don’t stop in an emergency. Was towing a trailer from Utah to Arizona when I had suspension airbag problems. They said they only work by appointment, maybe could look at it in 3 hours. They did however recommend someone who was able to solve the problem in 15 minutes. I guess 15 minutes was too much to earn a customer.

I went in with a good recommendation from someone stating that they could take care of me here. The guy I was suppose to talk to was not in and they insured he would call me first thing the next day. No call so I went back and talked to him personally. I let him know what I wanted and even showed him the competes kit and said I have $ 5,000 and want to get this done. He insured me that he could do it for less than that and would get right back to me. I never heard from them. I guess they were to busy for my money.

These guys are the best from start to finish, Their customer service, pricing, job detail & overall attitude is superior to all of their competition.
Kraig made it very easy to work with him and is very responsive to me and other customers in all aspects.
I would recommend this shop to anyone with any off road needs.

I stopped in here because I noticed I was missing a bolt from my rear stabilizer bar. The guy that helped me was initially helpful. He came outside and took a look at what I had going on, then came and checked the books to see if it is something they have or can order.
Then oddly he took a 2 – 3 minute long break (with a fellow employee? friend??) to talk about washing his helmet. After living in California for over five years, I still do not understand the general lack of customer service that haunts this state.
Anyway, turns out this is not a part they have or can order, but they said they could come up with something. Okay cool. I figure all I really need is a bolt, so it wouldn’t take a rocket scientist to find me the right bolt.
Then they say they have to put the vehicle on the lift to figure out the bolt. Considering my vehicle is lifted about 9 inches already, and the bolt area is very easily accessible, I thought this was kind of odd but went with it. They had me sign a form saying I give permission for them to check out my vehicle, and the cost of doing so is zero dollars. So I figure, no risk.
Twenty minutes pass, and they tell me the vehicle is done. They did not ask permission to put the part on, they did not offer for me to do it myself (I may be FEMALE but I can, in fact, put on a bolt). In fact, they «informed» me that I have $ 1000 worth of repairs that need to be made on the vehicle and said «but the good news is you only owe $ 45 today.». So they charged me for a half hour of labor even though I never told them to put the stupid bolt on. Then they try to make it sound not so bad compared to the supposed $ 1000 worth of other repairs I need. I asked them for a copy of the repairs they claim I needed and the guy working seemed very reluctant to do so, and then told me they would email this to me. Of course, this email never came. Makes me think they were trying to get one over on me… an honest shop should have no problem telling you what you need done.
Maybe other locations are better??? But I know for sure I will not be returning to these ass clowns.

No one would give me the time of the day. No problem… I’ll be ordering my parts off the internet. I’ve received better service over the phone from offroad vendors. ORW is old news.

Off Road Warehouse was very helpful when I needed a specific part for my truck. They were very friendly and knowledgeable. Thank you for your service!!!

The best Off Road parts shop in East County. If you didn’t know, East County (El Cajon & Santee) is San Diego’s Off Road Capital.
Off Road Warehouse is a place that Desert Rats/​Jeep Enthusiasts/​anyone with a lifted or 4X4 truck go to support their Desert Racing/​Offroad Habit. This is the place you go to, when you have a Jeep/​Lifted Truck, Baja Bug, a sand rail, a desert buggy, a pre-​run truck, or a race truck to get moderate to expensive parts to trick out or fix your project or race car.
Off Road Warehouse has it all, Suspension parts, wheels, tires, accessories, and installation. Anything you will need for your Off Road vehicle. Plus, It is conveniently located off the I-​8 freeway, the highway that takes you to the desert.