Miller Towing

I wish it was possible to give less than 1 star. We have been dealing with them for a few days and nothing but heartache. They refuse to release the car, saying the registration has lapsed, which is incorrect. My father in law was found dead in the car and they wanted the registered owner to claim the car. What?! We are adding more money each day to our bill because they won’t check the glove box for the registration.

Picked up my vehicle from the Cypress St yard on Monday.
Was made to sign all the papers for vehicle release prior to them even letting me see the car.
I washed the vehicle the next day and noticed damage to the rim from where they strapped it down. I immediately called them and was told I had to call back during regular business hours. I call the next morning spoke with «Mary» the office manager.
She said I should go through my insurance they had no way of submitting any kind of damage claim through them. she would not provide me with a written denial, and would not offer any kind of assistance.

Recently we were stranded on our way back from the desert and Miller’s Tow came out to get us. They towed our truck and assisted us with hooking our trailer to a borrowed vehicle. The service was excellent and efficient. I am beyond grateful for what they have done for us. Thank you Miller’s!

Worst Experience With Any Company Ever.
Before I even had the chance to get past the cordial ‘greeting’ I was already getting yelled at.
The driver took my wife’s car w/​o even talking to her at the scene of an accident. We had two car seats in it, and my wife was stranded w/​a 4 year old and 2 year old on the side of the street.
Then they charged us to bring our own carseats back, just so someone could pick up my wife. $ 428 to tow the car 4 blocks! I simply asked questions, and talked calm and respectfully and was treated worse than I have ever experienced w/​any company.
I will never use them again and have filed complaints w/​all of the local places that matter and can do something including the CHP.
As a small business owner for the last 13 years, I haven’t been perfect but I have had enough common sense to treat customers w/​respect even if I couldn’t discount them for whatever reason.
The most basic business principal would have been to treat me w/​respect so that I would consider using them next time I needed a tow.
They have no idea how much money they lost the day they treated a complete stranger like trash.
From my own business, to my Father’s Insurance Agency with over 6000 clientele, we will definitely let people know not to use this company.
Although the dispatcher AND secretary deserve physical abuse, the best I can do is practice my capitalist rights… Thank goodness I just happen to have a large reach and can make a negative fiscal impact on their business that will actually be felt.