Kay Jewelers

Brought in our wedding rings for inspection and cleaning. Had to leave it with them for a few days since my rings diamonds fell off and they had to replace it. The time frame of getting them back was in a timely manner. The wait for them was worth it since my rings look sparkly and like brand new again.
The ladies here are friendly and helpful. We haven’t purchased anything from here since we bought our previous jewelry back in the east coast.

They have a fairly good selection. We actually picked out rings but told them we would be back later that week. We decided to look at another Kay store they one in San Ysidro and I got a bigger ring plus the wedding band (which I wasn’t getting at this store) for only a few hundred more because they can lower the prices they just don’t! I felt rushed and only one lady helped us. Everyone else pretended they didn’t see us. I have been back a few more times and each time was not a good experience the employees have clearly had no customer experience training what so ever! Because of them I realize what a great employee I am :) I hoped all these bad reviews weren’t true but they are and when you walk in here you will see for yourself. They all have personality disorders and don’t know how to interact with others. I got my ring sized here and two days later a diamond is missing. Took it to mission valley to get fixed! Please don’t go here zales staff was much nicer I regret shopping at Kay even though I love my ring ! By the way I went to the Kay outlet store by the border it’s worth the drive. I spent over an our trying on rings and both employees were so helpful and the lady even put the ring guard on free so I could wear it on my wedding day. I didn’t feel rushed and they knocked almost $ 1000 off the total price. I was very happy with my service there but for some reason can find them on Unilocal

My fiancé bought me a ring from a different Kay Jewelers and I needed it resized. I took it to Parkway because it was closer to me. I was not greeted by anyone and had to hunt someone down just to help me even though the store had only 1 customer at the time. None of the staff had smiles on their faces. When I asked the lady «helping» me what size she would recommend for my finger she just handed me a ring sizer and didn’t say a word so I figured it out on my own. Not a pleasant experience like I would have expected a jewelry store to be. I called a week and a half later to see if my ring was ready and a different lady was on the phone with me. She was also very unfriendly and told me to «hold on!» because she was «too busy and was multitasking.» I can understand completely when a store is busy, however it would be nice to be spoken to in a friendly manner. Later when she got back on the phone, she spoke to me as if I was 5 years old. I was very agitated after this phone call. If I need any more work done on my ring I will drive to a farther location just so I don’t have to deal with these rude employees.

Don’t go here. My husband bought my engagement ring here and although it is gorgeous, the staff are horrible! The only good worker I met was named Cory. Most of the women are rude and make visiting the store an unpleasant experience. I decided to get my wedding band somewhere else because of how nasty the sales women were. You’ve been warned.

Terrible customer service.
I have a vintage engagement ring and was looking for a new wedding band that would match it. I tried on one that I liked but it didn’t match because it was too bright compared to the vintage ring. The saleswoman said they could send my engagement ring out to get shined up and brighter to match the new band. I asked her to twice if she was sure that they could make my ring match and she said yes. That’s the only reason I agreed to buy the new band.
When I got my engagement ring back, it looked exactly the same as before! Not even shinier or anything. I got the band back in my size and the two rings together looked bad– just like I told the saleswoman before she promised me that they could brighten the engagement ring.
I returned the band because the only reason I bought it was because the ring «expert» told me that they could make my engagement ring match and they didn’t. They wouldn’t give me my money back for the rodium service either, even though I paid for a brighter ring and that’s not what I got. It still looks like it was never even sent out for the service.
I recommend the management train their salespeople better. Instead of lying to me to get a sale, maybe she could have suggested a different ring. In the end, we both lost because of bad customer service.

Pretty legit place as far as jewelry and pricing. Got approved for a birthday present for my wife in less than 5 minutes. Really. It to sure what all the gripe is about with the other reviewers, my experience was great. The only thing I could knock them on was staffing. Came to make a payment and it felt like it took 20 minutes due to one person being at a register. Other than that, seems like a great place to me, will definitely be back.

If I could give this place zero stars, I would.
I got my engagement ring from here and their sales reps and manager are seriously the most idiotic and inconsiderate people I’ve ever had to deal with. Besides the fact that my ring was not ready on time, they never apologized and just said «oh he’s new he doesn’t know the ordering time frame». Well how about you educate your staff on basic information. I really hate these guys for all the trouble they put me and my fiancé through. NEVER BUY ANYTHING FROM HERE, EVER. Trust me. Go anywhere else.

I purchased a wedding ring from this store the center stone came out multiple times and the diamond just fell out again because the bad workmanship of the setting my warranty was 2 months past and they would not do anything for us, even though they just had to put the diamond back in 8 months ago, i think a diamond should stay put for at least a couple years. My wife is not hard on her ring or does not do anything to make it fall out it is just poorly made. They refuse to reimburse anything i am going to cancel both my accounts i’m never going to purchase anything from them ever again. NEVER BUY ANYTHING FROM KAY JEWELERS!

This place has the worst customer service. The people working here are all new and extremely unprofessional.
I bought an expensive Bulova watch from here and shortly after I noticed the crystal was foggy on the face when I wore the watch. It was most noticeable in sunlight. I went back to the store and explained the problem, I was told it needed to be sent out for repair. The watch was sent out and when I got it back, face was still cloudy. Long story short this happened 3 more times and the last time I was promised that the whole crystal would be replaced but obviously it wasn’t .
My wife and I have spent $ 15,000+ in this store with previous sales reps and I won’t spend another dollar there. I spoke with the Manager on several occasions about the watch and I have never been treated so rudely or with such disrespect especially by someone in a management position.
STEER CLEAR OF THIS PLACE!!!

I’ve done a lot of business at this particular Kay’s location but up until recently I honestly feel that they care little about the customer and all about the money. I dropped off my ring for a repair and of course there was all new employees except one lady. So as always I look at the rings and the sales lady tells me they’re offering extra 10 percent towards a trade in which hmmm was interesting because I did want a new ring. As she ran our current credit card for an increase she realized we weren’t approved for much more than what was already available. When I told her we would wait she completely became less «involved» she didn’t even fake that she was happy to help continue the repair process.
Weeks later I was at the mall so I go to see if they had a ring I found on their website. First Lady I see which is the one who’s been there for years, looks at me and totally disregards I’m even there. I asked her if I could ask a question and she completely made me feel uncomfortable which made me ask, are you busy??! She says no what can I help u with… anyways they didn’t have the ring so I said okay and I start walking towards the ring counter. I see the one who helped us with the repair drop off and told her my husband agreed on a new ring she kind of smerked and then continued just talking to her co worker as I stood at the counter. I mean come on people! Your only job is to help customers. And none of these people that day cared to help. Why? Because I wasn’t spending money? Even today when I go back to pick up my ring, the lady who’s been there a while finishes up with a customer and after waiting patiently I let her know I was there for a pick up and she says okay one second someone will be right with you. Guess what she does? Goes to an older couple who was looking at the counter, after I was waiting, and she asks if they need help? That was just the icing on the cake. I’ve spent way too much money at this place and the customer service is just beyond garbage. Had issues in CO and now having issues here where I’ve done most of my transactions! Never again will I spend one penny with this horrible company. Spend less money on advertising and more money on training and bettering customer service!

Well I opened my 2^nd bill today and discovered that I was paying interest on my store card… Funny thing is I was told the account was supposed to be interest free for a year… What the clerk failed to mention was that in order to qualify for the no interest I would need to pay 20% down which I would of had no issue with… Called customer service paid the 20% and will be refunded the interest… If I could give no stars I would… If your employees don’t understand the credit agreements your company offers then they should not be allowed to consult on lines of credits… Don’t remember the girls name but her employee number us 808 040

Mari and Deanne were great! We went in there thinking that they wouldn’t be able to help us with trading in our wedding bands for better ones being as though we bought them from a different store but we left with HUGE smiles on our faces because they both did everything that they could for us. They tried everything that they could to help us out… These ladies are the perfect examples of what customer service looks like. I will always be a Kay’s customer! Thanks!

I am very frustrated with this store and will never shop here again.

I’m divorced now but we bought my rings at kay’s. I no longer wanted the wedding set but wanted to keep diamonds so manager and I designed a completely new ring! I love it! It’s beautiful! I’ve always been treated great there and they’re credit policy was explained completely! I will continue doing business with them! I used to be with Whitehall but they went out of business so I expect to be treated just as well as I was treated at Whitehall. Thx!

I got excellent service! And I would not go to another jewelry store.

Went in expecting to be questioned like the police about my earrings because I bought two pair of diamond cuts (see review) but the pair for me started to have loose clips on them
I went in expecting to pay for the earring clips & was told by phone hey would be $ 20/​each .yea really
I purchased the earrings from the chula vista location but did not want to drive back out there just for clips
The ladies in there were cool & greeted me with smiles right away
She also told me the clips would be free since I brought in the broken ones & she could tell they were defective. SCORE
Left out w/​brand new FREE clips & I have not had a problem with them since
I love saving $$!

I purchased my engagement ring in Jan 2011. The sales manager told me that we could get the zero percent for 12 months financing. Great. My boyfriend was going to pay for it over the next couple of months and get engaged after it was paid off. We decided to buy it then because we were excited, we had 12 months interest free, and we loved the design of the setting.
After the first month of payments, I looked at the web site, and there was a finance charge as well as a ‘payment protection plan’ charge that I did not sign up for. I was confused because we were supposed to be on the zero interest plan. I called the headquarters and was told that in order to qualify, you must put down 20% (by two weeks from now, of course) and the monthly payment would be almost double. I was shocked. I had never heard this at all from the store manager. If I had, we would have waited and not purchased at that time.
I spoke with the manager that sold me the ring. He brushed me off and told me I could pay the interest, pay the 20% or return it. I decided Kay did not deserve my business and returned the ring.
I would not recommend Kay in El Cajon at all and am very happy I found all of this out in the 60 day return window.