Hollister

Well, kind of a mixed bag here. I’m older than their target demographic and today was the first time I went in. It’s dark and loud and claustrophobia-​inducing, and the employees aren’t all that friendly.
However, I was surprised to some tops that I liked that would be age-​appropriate. Many of the cotton tops were SOOOOOOO soft that my friend and I joked that we must have a fetish or something as we felt our way through the entire ladies’ section.
There were quite a few clearance items that were a pretty good deal (50% off the already marked-​down price) but a lot of them had the Hollister logo, which didn’t interest me. I didn’t buy anything, but surprisingly I’d be willing to go back.

These employees have no clue what customer service is. Try to explain that something and they just completely ignore you.

On vacation in California from Arizona, I purchased two towels, the signs indicated $ 10, sadly charged $ 19.50 each. Sarah, the Assistant Manager did not provide a resolution or customer service. She refers that I read the sale signs incorrectly, they are in fact misleading. I suggest Hollister work on their marketing strategies.

Finally got a response from Hollister. The new DM Ashley leaves a response and phone number to call back. She expressed an apology and wanted to follow up. After several emails back and leaving a message with no call it validates my post. A good customer service DM follows up, obviously still learning. Good luck.

It was a Saturday and we had 40 percent off coupons. So I had to go. Store is nice, lots of pretty ladies standing around folding shirts. Unfortunately, only one lady working the cash register. 5 people in line and it is taking forever… manager notices and does not do a thing about it. Finally got done, then had to stand in line again becuse she did not scan the coupon on an item. Train one more robot on the cash register and this could be a decent store!!!

So this isn’t the #1 store I shop at. «Than how can you rate this place fairly?» you may ask? Even though I personally don’t always shop here, my boyfriend does. Every time I go into this store with my boyfriend I am greeted with a forced smile and a negative tone. The employees always look bored and they sometimes stop doing their job and start to socialize with their fellow employees verses straightening up dirty areas in the store and trying to help other customers. When I ask an employee to show me the direction of something they point with their fingers and say, «Over there.» Not even offering to physically walk me over and show me where the item is. Not only that when you are in front of the fitting room, you are there for 10 minutes waiting and when you want help finding another size while in the dressing room, no employee around the fitting room to help, unless you want to walk through the store wearing a bikini and ask someone. Might as well get your own item at this point since you’re already out on the sales floor. When you check out, they act like goofy teenage kids and talk to their co-​workers verses asking, «How was your shopping experience, did you find everything okay?» The best I ever got from the check out is a very dry, «How are you doing» and «Okay, have a nice day.» Not at all am I saying Hollister CO is a bad brand or anything. The clothes are actually very nice, thick, and last a very long time. I am saying this Hollister store in Parkway is AWFUL! Been in this store 7 times this past month and nothing has gotten better with customer service. I am going to start buying online now or go to the Hollister store in Fashion Valley.

Bought clearance stuff that was additional 50% off… cant beat the deal. I just wish they would stop printing the receipts on the brown paper so that my neat receipts would be able to scan it!

Terrible service. I had a major problem with their clothes and the manager even acknowledged that their clothes were having problems at the manufacturer. They wouldn’t refund me even though I paid with my debit card. They wouldn’t look up my purchase from my card like other stores do. They gave me a merchandise certificate. Not even a gift card that I could give away as a gift. Plus the manager had an attitude and was VERY rude. Her name was Patty, don’t deal with her. Just call Chris her district manager.

Nothing is scarier than shopping in here in the dim dark lighting and mistaking a mannequin for an employee or the other way around, especially when you are not expecting it.
I choke on the bottle of cologne they spray around the store, but I can’t help but fall in love with it.
And I think even scarier than the mannequins in the dark is seeing the price tags or buying a ton of clothes that seemed to look okay in their light, only to be discovered when you take them home that they look terrible.
Turn down your pop emo music. It’s deafening…
And come on Hollister, who really can fit into your clothes? Are you kidding me! Lets realize that yes, you have a certain «look» for your brand, but people with curves can find your clothing attractive, until the over-​priced jeans don’t come in the correct sizes… Even if the waist were big enough, the legs are still long enough to make blankets for small children… Please reconfigure your proportions.

I love shopping, but I loathe doing it at Parkway Plaza.
I despise passing by the cell phone kiosks with desperate T-​Mobile or Sprint sales men/​women attempting to catch my attention for me to switch providers. I hate how they try to reach out to grab you and ask you what cell phone company you use. Have you no dignity?
Obviously, if I wanted to get a cell phone, I’d walk up to you. In awkward situations like this, I observe which company the tyrant whom is harassing me works for and state I have his provider. It always works, unless they’re persistent… ugh…mace comes in handy at this point.
Anyways…Hollister…
Upon entrance, you’ll feel like you’re entering a dark, murky rainforest. All the lighting is so dim, your eyes have to adjust. The girls clothing on the left… the boys on the right.
I only come here for jeans. They have long jeans that cover my long legs and fit quite nice. Hollister jeans last and last… and are so comfortable.
Their perfume stinks… seriously. If I was blindfolded and someone put a Hollister woman’s perfume up to my nose, I would never know whether it was for a woman/​man/​unisex. I can never tell the difference.
Service is adequate with a ditsy edge. The employees can never give you a firm answer…
Me: «Excuse me, do you have this wash in longs?»
Ditz: «Ummmmmmm…I think so. I don’t know. Maybe.»
Me: «Is that a yes or a no?»
Ditz: «Ummmmmmm…I have to check with my manager. I don’t know.»
Oh brother…
All clothing is «California-​inspired» typed clothing… you know… the surfer-laid-back-like-I-don’t-give-a-damn-kinda-look. Anywho… I like their cute jeans that come around 40 – 50 bucks a pop… cute tops that aren’t too expensive with an all around good quality at a decent price tag.