Gene Townsend’s Auto Body

Wow, I am truly impressed with this company’s customer service. Buck was so helpful and the work they did was incredible. I brought my Audi A4 in after it got side swiped and its back to new now! They even washed the car after. I picked up the car after being away on a business trip so this really made my day. Plus Buck was easy to communicate with over email. He kept me up to date on all repairs (even with photos!) while I was gone on business and emailed me when the repairs were complete. I then was able to confirm a pick up day with him over email when I was still on business. They made this such a smooth process. I was beyond pleased and will recommend anyone to them. They rock!

My 2013 Volvo S60 came back from their auto body repair shop after replacing a door and I could not see where the «old» paint ended and the «new» paint began. They were very accommodating when I needed to have a few minor details fixed. I would definitely go to the shop again.

I am still shaking my head in amazement at the great service I received from the folks at Gene Townsend. I had two bumpers that needed repair. I was given a very reasonable quote, and scheduled the work. Buck called me at work as soon as the repair was finished, and followed up with a thorough email, complete with before and after photos and a copy of the receipt. What was really amazing was that the labor costs were lower than they had estimated (turned out they didn’t have to remove the bumper to repair it) and so my overall price was lower than I had expected. I’ve never known such an honest auto body company. They did excellent work, and even washed my car. It looks brand new and I couldn’t be happier. They have a lifetime customer with that level of service. Go to Gene Townsend — they will take care of you. Great job guys!

We had the misfortune of hitting an object on the freeway, tearing up the front cowling and the under side of the car. Townsend was recommended by our shop for repairs.
I had used Gene Townsend when I was a teenager and Gene was actually doing much of the work himself, back in the late 1970’s, for a Corvette I had. That result was great, so I happily took it back there, some 40 years later.
This was not an easy repair as it also included mechanical damage. They did flawless work. No issues at all. Work is all perfect on my high end vehicle.
Check in was easy, the Manager Buck was easy to work with and kept me updated with email communication and pictures.
Yes, highly recomended.

OMG Gene Townsend is amazing! I had used them to detail and coat my car (560SL Mercedes, a gift to myself upon retirement, 8 years ago). They did a great job, so when I got rear ended I knew where to go to get an estimate.
My insurance company felt their estimate was acceptable so I turned my baby over to them.
The trunk lid needed to be replaced, Mercedes sent them the wrong year lid and that was the only one they had.
Well Buck, my adviser, talked to his body person and they felt they could repair the original, which is the best thing to do. As they stripped it down, they found rust and asked to repair that at the same. During this whole process. Buck sent me daily pictures to keep me up to date on the progress. If there were any questions, he was right back to me with the answer.
When everything was done, it was perfect! I would recommend them highly: courteous, fair, and consciences.
Thank you Buck, you were awesome!

I am currently having my 1963 Corvette Split Window restored at Gene Townsend’s Shop. The service provided by Gene and his staff is excellent. I have had other cars restored and Gene’s Shop is by far the best I have run across. The knowledge and expertise and precision in doing the job is what a car guy would expect. I hope to do more business with Gene and his crew in the future.
I also recommend the work at this shop to those that think that there are better restorers outside of the San Diego area. In my opinion Gene Townsend is the best for Corvette restoration.

I haven’t been in many accidents so it has been a while since I had to get a car repaired. They replaced a door. When I got it back I noticed there were power buffer marks on the door. I had to take it back to be reworked.
Some body shops do courtesy work and repair any other scratched and minor dents but they don’t do that here.
I brought my car here because it was AAA approved but that didn’t mean anything as the paper work took a very long time.
As a kid I used to work in a garage and did minor auto body work.

My whole family takes all of our vehicles here. Never had a negative experience with Gene Townsend. Great customer service and superior work. Hailey and Tania are great, and every employee we’ve come across has been super helpful. It’s AAA approved facility, but we’ve used them for out of pocket repairs in addition to insurance claims. We won’t go anywhere else.

This is my second visit to this place in 5 years,
It took them 24 hrs to do the repairs, they explained everything step by step in a very proffessional way, the place and staph are very welcoming,

They are amazing! I wrecked my car, so I took it to them for the auto body work. Not only did they help me get a rental car, they also kept me informed every step of the way. They even returned my car to me 3 days before the promised date.
They are the best!

Stay away from these guys! We took my Mom’s Toyota Highlander in for some minor front end body work. The AC was just serviced by Toyota 6 months before… now immediately after the body work was completed the AC has no coolant due to a puncture in the line. We took it right back… complained all the way up to the owner Gene to no avail. I understand accidents happen, but for a company that refuses to own up to it has no integrity. Stay away from these guys! NO INTEGRITY.

Horrible customer service called in advance to ask what time i needed to get there for an estimate get there 45 minutes before they told me the cut off time was and magically the estimater changed the time and told them to tell me he was busy even thou i watched him sitting at his dest doing nothing will never give my money to these guys

You can tell this place does good work, as they have been in the industry for a long time and you immediately feel welcomed when you walk through the door. Last year (2014) a friend of mine backed into my Audi S4 while it was parked in the driveway. My driver’s side fender sustained some damage which I was sure necessitated a replacement. I was also fearful that the paint would never match correctly again.
The estimator I worked with was courteous and kept me updated on everything, in a timely and professional fashion. I felt completely at ease. The repairs were completed on time and the body and paintwork were performed to an extremely high standard. I would definitely recommend this establishment.

Excellent service, repairs done in less time than projected, car looks AMAZING! Big thanks to Amber, Becky and Sherri. Best team in town! I would highly recommend them to anyone.

Outstanding service and repair.
This was our second time doing business with Gene Townsend Auto Body.
First time our 1986 Corvette got it in and back out in record time.
This time it was our 1998 Durango can’t be more happy with everything.
Amber called us a of number times with updates as how the repair was progressing.
Thank You

These folks are great! I was in an accident for the first time in almost a lifetime, a very harrowing experience all the way around EXCEPT for Gene Townsend Auto Body. David kept me informed and Amber got me checked out seamlessly. The body work and paint job were beautifully done. The work was done quickly and price consciously. The best of a bad situation. I would highly recommend them!

This place does an amazing job! I just got my truck back after it was badly scratched when it was broken into. After 5 days in the shop, my truck looks brand new! They were able to buff some of the scratches out which saved me time and reduced the cost to my insurance.
Amber is always super nice & helpful which makes the experience that much easier. She helped me get a rental car at a reduced price and was always making sure that everything went smoothly.
My one minor complaint is that I didn’t receive a call on Friday to tell me my car was ready so when I called at 4:15 and found out my truck was ready, it was impossible for me to leave work, put gas in the rental car, return the rental car at get to the body shop by 5 so I was stuck paying an additional day on the rental car.
Overall this place does great work and is fast and fair and has great custome service. If I’m ever in the need of a body shop again, I will definitely bring my truck to gene Townsend.

Recently had my Catalytic Converter stolen, and State Farm gave me this shop that will do the repairs. Thought it was weird that an Auto body shop would fix my missing Converter. I figured since it’s there, I should get my front Bumper re painted because the OE paint was flaking off. I paid out of pocket for that repair since it had nothing to do with the insurance it was a pref. But they were able to do it last minute and still had the truck done the promise time they had given me the first time. Even thought it was just a bumper re-​spray. I was very impress by the staff and the owner. The shop itself was organized and clean. They explained their warranty and gave me tips on cleaning the freshly painted bumper and how to keep it from flaking again. Top notch service, they do restorations on Corvettes, so they produce quality work.
I recently obtained a Worn out Acura from a Friend, and I plan on taking it to Gene to have the whole car redone factory OE paint. I know the quality of the paint will be great and the price will be worth spending.
They are great honest people who know their stuff.

aside from a slight mixup (which i won’t bother explaining because they totally just took care of it and everything worked out really well for me), my service here was stellar. customer service is excellent, my car looks better, i am happy.
i dealt with three people at gene townsend: amber, nick, and chris. all of them were pretty awesome.

I initially took my vehicle to Gene Townsend based on the recommendation of my girlfriends parent’s after I got rear-​ended. Seeing as they are BBB accredited (which is a HUGE factor for me when dealing with something as important as fixing a damaged car, unless your willing to risk your personal safety saving a few hundred dollars at «Pablos’s Fix it Quick,» which I certainly have no inclination to do, sorry Pablo).
Since then, I have taken two or three of my vehicles here over the years and have always received the most professional, courteous service of any auto body shop around. The work they do here is top-​notch, bar-​none. My car always come out looking as if there hadn’t been a single scratch and the materials they use are 100% OEM.
I’m really surprised there aren’t more reviews here on Unilocal for this company, but I believe their reputation is held together well enough by word of mouth. The work they do is not cheap if you aren’t being covered through an insurance company, but still, it is your safety that’s at risk by going the less expensive route. They get the work done within the time window they initially provide you with. Again, they aren’t the fastest auto body company, but if that means getting a quality repair, so be it.
I hope this helps you and next time you get in an accident, remember you can take your car ANYWHERE you please through your insurance company, so don’t be afraid if they tell you, «This company may not be covered by our quality guarantee,» or whatever bologna excuse they can think of to save money. If you take your vehicle here, you will not need to worry about the quality of your repair, ever.