FedEx Office Ship Center

Five Stars overall?! How could it be??? I was a bit suspect when searching out a location to send off my sons heavy and awkwardly shaped birthday gift and found a FedEx Shipping Center with a solid Five Stars. Only three reviews? Psh… well, it is convenient… let’s check it out. Located in a hidden and awkwardly occupied strip mall off of hard to access Johnson Ave. in El Cajon this shipping center is tiny to say the least. Already familiar with the area I had an idea where it was, but be warned if you are following Siri or some other GPS — the shop is hidden behind a boot store and an XL store. I made my way through the torn up and overly bumpy parking lot and found an easy space right in front of the door to the center. I walked in without my awkward package contents and was greeted by Billy who had just walked from the back room after finishing what can only be assumed was a delightful treat. I explained my conundrum to Billy who kindly suggested we go have a look at the package. I opened my car door and without hesitation he assured me he could ship it. We grabbed the would-​be package contents and went back into the tiny shop. Billy disappeared for a moment and reappeared with a blatantly labeled FedEx box. He placed the largest of the contents in and decided it wasn’t the best fit. He told me not to fret and disappeared again into the back vortex of the shop. Billy appeared a short while later with what appeared to be a large bicycle box. He quickly loaded the contents and provided extra boxes and packaging at no extra cost. Billy custom cut down the box so each of the contents were nice and snug and explained that I would be saving a pretty penny shipping in this method as well as having a better bed for the contents for the rough trip ahead. The bill was reasonable, and the experience cemented my future shipping destination decisions. Thanks to Billy who was able to provide that extra perfect customer service to me while simultaneously his obvious regular customers. Saying that I will be back is an understatement.

I been coming to this location every time I have had to fax something. The employees have always been helpful and polite to me. They have all the basic needs from shipping to making copies that you’ll ever need. I’m so glad it’s near by it makes things that much easier than me

Dropped a package off at this location today. the gentleman working greeted me as I walked in and greeted another costumer that had just walked in as well. Weighed my shipment and even re-​taped it just to be on the safe side. I was quite pleased. Plenty of parking right outside the fedex also.

Excellent customer service here! I was in a huge hurry and these guys made my day that much easier.