Doug Steiner – State Farm Insurance Agent

Awful awful awful!!! Have been with this insurance agent for 15 years have never had an accident. When an accident did occur his office staff misinformed us now we have an $ 800 towing & storage bill to pay and all he can say is «sorry we should have made it more clear to you». Really is that what you call customer service well guess what… I’m now taking my business elsewhere!!! Thanks for nothing!

After years of paying on our various policies, and all our policies are with Statefarm, we actually had a claim recently: motorcycle accident. Unfortunately, the service we received from our agent and via the Statefarm app, was horrendous. Follow-​up promises were not kept and if we hadn’t repeatedly pushed, we wouldn’t have had he property portion settled yet; that took a month and repeated negotiation? I’m still without transportation as a result.
Pile on the fact that they won’t replace my eyewear destroyed in the accident, and I’m a little beside myself. Why do we pay for premium insurance? Claims let me know I can still get reimbursement on my riding equipment. Awesome. Simply replace and ask for reimbursement or submit items for prepay. Great! And, I was surprised that the agent had no idea that’s the case. Why this doesn’t include my eyewear? Ummmm…
Now, those not the on, y reasons I’m giving my Statefarm agent one star. Also considered, was my last debacle obtaining life insurance. I went through the process with my agent, which was okay… I enjoyed the dialectic. Following the health assessment on the phone, Statefarm notified me that they wanted the entirety of some of my medical records. My instincts said, «No way!» And, I still took the time to talk with my doctors and others; I was repeatedly advised NOT to comply with such an invasive request. I told Doug as much and canceled the request for life insurance.
Unfortunately, My «No» was not taken seriously. We were auto debited for the next month. And, the two months following my initial meeting with Doug, consisted of repeated envelopes and disclosure agreements mailed to my doc, as well as, repeated phone calls and messages asking me to comply with the records request and book the medical exam. «No.» Simple. «No.»
Now, I readily admit I am not easy to get on the phone… its darn near impossible unless it is a requirement to meet the intended goal. And, unless for a job (which is totally different for some reason), I have a serious distaste for phonage and I have to work to reply to calls. And, I also admit, that after so many «No’s,» I certainly didn’t try to answer the phone when the calls persisted.
I was and am worried that this is a Statefarm issue; And, at the same time, in searching for Statefarm agents on Unilocal,I see there lots of evidence that Statefarm is king at customer service; There are many agents whose reviews are stellar. We will be looking to switch to one of them.

I have had State Farm since 2006. My rates have obviously fluctuated between that time. After college, my rates went down until this year (2015) when my new job made driving my primary function. I spend 6 hours a day driving roughly.
Either way, Doug has always been on on «my team». I have watched office assistants come and go, but Doug’s friendliness has remained. He will email me immediately when someone in the office has forgotten to do so and he spends ample time with me over the phone or in person to figure out my best solutions.
When my spouse and I got together, we decided to stick with State Farm and Doug’s office despite having moving up to North County. Doug made sure to give us our best options and explained the differences in prices as they rose. Since my spouse drives a luxury racing car, our premium was higher than his old insurance policy (esurance) but the quality of service, efficient nature and our overall coverage is much, much, better with Doug’s office.
He really takes time to know and most importantly REMEMBER who you are as an individual, not a policy number.

I have had Doug as my agent for years. I love that I can email him anytime (sometimes with minimal details) and he has no issues figuring out who I am and what policies I have with him. I rarely have to actually call and speak with anyone, but when I do they are always friendly and available. We recently acquired a new car and emailed Doug with the info late at night, he responded within minutes! I don’t think the poor guy ever sleeps! Thanks for all the help Doug!

I AM REALLY DISAPPOINTED with the service that I got from State Farm.
just 2 months after I enrolled State Farm I got a mail which was about policy change.
I did not understand why so i called and asked them. No one called or informed me about situation in the first place. They doubled my fee!
They told me that after researching this the rate is accurate we pulled your motor vehicle report from you foreign license and they show you had a ticket for driving without an active license on 6-​30-​2013. Well I’ve been amazed at the amount of wrong information I ‘ve received over the months from everyone at State Farm.
I sent them my clean record from official website but I did not get any docs from them as a proof of ticket issue… So basically they lied to me or they are not qualified enough to get record of people… It has been 10 days but I have not got any document as a proof of ticket issue. And they told me that they will cancel my insurance if I don’t pay doubled fee and they canceled it… Also they told me they can not fix this situation in the last 2 hours. As a result of this, they canceled my insurance and I have to deal with other insurance firms again. I have no insurance and the worst part is that I leant that just ın the last hours…
I gave them all my docs in the first place, they gave me the price and I accepted it. And two month later they want to change it because of their own mistake!
It was the worst experience in my life. And never suggest State Farm any friend of mine. I spent days for nothing.
You say ‘Like a good neighbor, State Farm is there.’ Well There was no one who cares about me.

What an awesome experience working with Doug Steiner. We were trying to get an RV loan. He & Melissa Silverthorn bent over backwards for us. Their customer service was OVER THE TOP! Phone calls & emails were returned immediately. Such GREAT people to work with. I highly recommend them. Give them a call!

A little about me:
I had State Farm from 1986 – 2001. After 9/​11, my rates went up. I had no tickets or accidents so I called my agent and asked why they went up. They explained because millions of dollars went out for ⁹⁄₁₁ that everyones rates were increasing. I didn’t think it was fair and I shopped around for another insurance company. I found Metlife and I had them until 2006 when a friend of mine, who became a Farmers Insurance Agent, beat Metlifes prices. When I bought a new car in Nov 2011, my rate went up with Farmers. I shopped around and my roomate had State Farm with Doug as his agent. I called in Dec 2011 and was quoted a price $ 30/​mth cheaper so I paid them my first months payment and was excited to have State Farm again! That was 12−27−11. On 1−10−12, I got a vm from the office that my rate would be going up. I called back and asked how much and why and was told it would be $ 71/​mth more because of a speeding ticket I got in 08. Come to find out, they go back 6 years for tickets where almost all other Insurance companies go 3 years. I told her to cancel my insurance and I would find another company. 2 days later, I receive insurance cards and my policy from State Farm. My new rate was more than DOUBLE! from $ 91-​$ 197! Meanwhile, I got insured from Progressive, $ 80/​mth, and received my policy and cards within 4 days. NOT over 2 weeks like State Farm
Soooo, today I call State Farm to see about and they my refund tell me I’m not entitled to one. I tell them I certainly am. I was insured for 2 weeks and I am entitled to half my payment. They said because I didn’t state my ticket, which was in 9/​08, that they would’ve quoted me the correct amount in Dec. I filled out a quote online, because it was the weekend, and gave them all my info to run a dmv report. I called them 3 or 4 days later about a quote. To me, that is plenty of time to get ALL the facts needed to give me the proper quote. AND on top of that, they don’t call me for 2 weeks after I made a payment, to tell me about the increase. I find it CONVENIENT that they waited that long to tell me my premium was more than doubled! Now, they won’t refund any money because they are basing it on the $ 197/​mth premium. WHAT A SCAM! JUST LIKE IN 2001! BE VERY CAUTIOUS ABOUT GETTING A QUOTE FROM THEM! I am NOT a bad driver with a ton of tickets or accidents. 28 years of driving, 2 accidents and maybe 6 tickets (most erased with traffic school).
Ok. I’m done venting. Please proceed with caution is all I want to say.
Have a GREAT day!

Didn’t think that I would ever be reviewing my insurance agent’s office! But the level of service that Doug and his team provides should not go unnoticed. They always make me feel welcome and well taken care of. I recommend Doug and State Farm to all my friends.