Dimensions Property Mgmt & Real Estate Sales Inc

Dealing with dimensions real estate was one of the worst experience of being a renter in my life I highly encourage you not to use them. The knowledge that they have of the properties that they manage is little to none most of the concern is over money we moved into a three bedroom house with one of the rooms being so hot that you couldn’t even use it once the Sun was up being in Santee most homes have central air there was no air conditioning the carpet in the house was the cheapest that they could get you could actually feel the tax stripping rats the topper was when the gas leakd from the old wall furnace.

This company is great! They are reliable and patient to me as a small business trying to get rooted and grounded. Dana is the best. Highly recommend!

We have had the pleasure of working with Dimension Real Estate. Owners of this company are so knowledgeable and professional.

Place seems sketchy at best. They round up as many people as they can into a 1 hour showing, and collect a «credit check» fee of $ 30 from each person. Then they show all applications to the owner, and they choose amongst the tens or hundreds of people who pay in to this cash cow. This is not how homes are supposed to be shown. First come, first serve basis, qualified individuals get the home. This is not a «pay up front to enter a fucking talent show».

I’ve only dealt with Karen and Bernard and while Bernard is polite in person and over the phone, he has miscalculated my prorated rent twice now– once moving in and the second time moving out when I got my deposit back. Upon getting approved for an apartment located in El Cajon I was given an amount for a deposit and an amount for my prorated rent. I immediately got two money orders and turned them in. The day I went to sign the lease and get the keys I was told I was $ 52 short by someone other than Bernard. Conveniently, he was not in the office at the time. Their vendors, particularly the carpet cleaning vendor, is terrible but that’s for another review. Six months later I had to break my lease and move out. Once again, I spoke to Bernard to get the prorated rent amount so that I could be knowledgeable of how much I would get back from my deposit and again my deposit came up short. I also had a problem with their carpet cleaning vendor and after letting Bernard and Karen know they seemed to not care much and said that I would have to take it up with the vendor. I have never been late on my rent or had any tenant problems for that matter. I lived alone and never had company and they still were not helpful. I was completely underwhelmed with their customer service skills and would NEVER recommend them to anyone, unless of course you like explaining yourself repeatedly trying to prove certain conversations you’ve had with them (including the vendor). Apparently, they have short term memory loss as well. Bad customer service and even worse vendors. Lesson learned on my part.

I realize they don’t really care about the renters as they get their money from the owners. But I think a smart owner will know that driving your tenants out will in the end be more expensive. Also, not addressing problems (like a hole in the wall of the shower since the day we moved in that we called 4 times about with no action, which I’m sure is collecting mold in the walls) will also cost more to fix later rather than sooner.
Experience was terrible from start to finish. When we moved in the house was filthy and there was trash left throughout the house. I didn’t complain but I did put it in my walk through paperwork. We had a professional maid clean the house twice a month while we lived there and then had her clean again after we moved out. Dimensions then charged me for cleaning after we moved out. My issue is that 1) the house was clearly cleaner when we left than when we moved in and 2) based on the state of the house when we moved in I doubt they actually used the money they charged me to clean the house. Also, while we lived there, we rarely made any maintenance requests, we’ll handle most things ourselves. But when we did call, the maintenance manager didn’t know anything about maintenance. We also had to call at least two or three times to actually get any action out of them. Finally, we overpaid the last months rent. Its now been about a month since we moved out and we are still waiting for them to return the overpaid rent.
Glad to be out of one of their properties!

Was very disappointed in this management team. Some old friends rented a house out before we took it over and when we moved in, we had a half done walk through inspection and they told us we could paint the walls whatever color we wanted so long as it was tasteful. We decided on a deep beige for the living room, lavender for my daughters room, baby blue for the master bedroom, and burgundy for the dining room. We e-​mailed a month after move-​in to let him know about the painting and if he could come take and look. We stated that if he didn’t like it, we would repaint upon move out. We never received a phone call or response back.
Fast forward a few months and we had some problems in the drive way area where dirt turns to mud and then gets washed away after heavy rain. This leaves enormous pot holes. Upon letting Roger know about it via voicemail and e-​mail, we never hear back from him.
Fast forward again to move-​out. When I paid last months rent and gave my 30 day notice in writing, I also gave my phone number and new forwarding address so we could get our security deposit back ($ 1500 plus $ 300 pet dep). By law, they have 21 days to return the security deposit upon move out, so a month later and no check, we call and e-​mail. No response, yet again… no surprise here. Another month goes by, and we finally show up at the office and he gives us a huge list of the things he charged on move-​out. 2 of the largest on the list was 1) Replacement of carpet (which was in great condition btw – he can’t blame dogs on it, because our old friends had 2 large dogs). 2) Repainting the entire house… because we painted «loud, obnoxious colors.»
All I can say is, renters and buyers beware!

Avoid this property management! I’m currently renting a condo from them now and I am VERY unhappy. My roommate found mold growing on the walls and I immediately contacted maintenance to get the place tested. Why it took them 4 days to get an inspector to look at the property is beyond my belief. By that time the mold had spread across the entirety of the wall, into the bathroom, and onto the carpet and tile. Still we were advised «this isnt an emergency.» We are now staying at a hotel ONLY because we got in touch of the owner of the condo (Dimensions never called us after the inspection despite numerous phone calls and messages). I can’t wait for the lease to end next month.

This is the worst property management company I have ever dealt with, the office staff is rude, does not return calls and has lousy maintenance. I rented a unit they managed for 2.5 years and had nothing but bad experiences. I always paid my rent on time and never bounced a check. When my refrigerator quit the day before Christmas no one woudl respond to my calls. I had to purchase a refrigerator for my rental or lose all the food inside. The maintenace guy would show up unannounced and do substandard work. I was very happy when the owner of the condo fired them.
When it came time to move I called and asked them to write a letter stating that I was a good tenant, always paid my rent on time and never bounced a check. They refused saying they were too busy.
Management at it’s finest.
Run don’t walk away from anything these guys manage!!!