Daltile Sales Service Center

Terrible service!!! Do not go there! My wife and I needed tile for 2 bathroom remodels so we went to DAL. We spent over a half hour walking around picking out samples, laying them out on a counter all while employees walked around us avoiding eye contact. There was 1 customer in the store, an attractive blonde, that was getting waited on hand and foot. When she finished and left the building, all employees gathered to decide what to eat and then left. Yes!, left my wife and I alone in the store without ever ONCE saying Hello or Welcome to Dal. Even Scott, the Mgr., made direct eye contact with me while the lady customer was there, but he never made an attempt to welcome us or ask if we needed help. My wife and I left frustrated. We saw Scott in the parking lot joking and talking with an employee. We expressed our frustration and his only reply was «Sorry». I would expect a quality Mgr. to at least try to make amends. So we spent our $ 6500 at a tile store down the street with way better customer service.

The team at this location is awesome. So helpful and friendly. 5 stars all the way!

Mr. Guerrero is an energetic, knowledgeable employee. You’ll feel like the most important customer when you deal with him. I’d have his child but I’m not a women.
Seriously use Daltile for your tile needs and you’ll be a happy customer.