Borrego Health – Centro Medico El Cajon

Front disc it’s so poor and not respond on the phone calls always, it’s have to be changed the hole team, doctors it’s very good but them team specialty front disk it’s so bad.

WORST PLACE EVER, especially if you’re white. You call saying they can see you for a refill & don’t help you even if you are post surgery & can’t see you GP. You’re better laying in your death bed

Do not go to this place they fucking retards they send me to EAT Specialist after 2 years pass i have 2 surgery with guys then reform expire i ask them to resend it to my doctor they retards take 4 times to send it 4 times wrong place i just have surgery one month ago i need falow up appointments this people they fucking Arabs do not trust them they buy Driver license what make u think they don’t buy them Diplomas after 5 time that my incheresn calling them now to explain this retards what they have to do they did it 2 years ago now thtey have problem wtf ! i will change this place after i get reform

Let me start by saying that if I could give this place negative stars I would. I went here for prenatal «care» during my second pregnancy. The only good thing about this place was Carla at the front desk. After that it was all downhill. I switched care providers at week 32 and at that point had still never seen an actual Doctor, although I had scheduled with him four times. They could never get my due date right no matter how many times I corrected them. The nurse practitioner was a joke. She would make us wait for long periods of time, then do nothing more than measure my stomach with a tape measure and fly out of the room. Never stopped to listen or ask any questions. She got an attitude when I asked her to check the baby’s heartbeat. We had one ultrasound done so had no idea really how baby was doing. She prescribed medication for me (an antibiotic for an infection she never confirmed I had) without ever telling me or my husband about it and then scolded me for not taking it when I saw her the next month. The lab wouldn’t take appointments so you are forced to wait in a dingy waiting room for several hours unless you show up the instant they open. I honestly couldn’t imagine worse care. When I switched to a proper dr he even noted my reason for switching as «grossly inadequate care». I wouldn’t take a dog I didn’t like to be treated here. If you value your health or your child’s DO NOT GO HERE.

I have registered my self and hole my family to this clinic, but I want to say getting a doctor appointment in this clinic is just wasting time, they don’t care well, they just want to give more appointments that’s it, this clinic doesn’t have the best service for adults and kids, my kids had like 5 times appointments but still they are sick, I will change this clinic as soon as I found other clinic, I had a problem and they got my blood for checking, but they didn’t found anything until I told them I have this problem, giving more appointments no result I am really nervous about.
Sayed ajmal amiree

I went to their clinic a couple of months ago and they are a total disaster. I wasn’t insured at the time so I knew my options were limited. I went they’re thinking that I would only pay $ 75 for a walk in because that is what the woman that I talked to assured me on the phone. I came in for urgent care and when I arrived the staff was very very rude and lazy and they also stated that I would pay $ 75 up front to see the Doctor. The one thing I did like was the waiting wasn’t bad and also the doctor was nice. But a month later I received a bill stating that the actual visit was $ 110. Ummm??. So I called them immediately the first person who answered spoke very little English and told me to call back because it was a Saturday and they don’t take those types of calls. So when I called Monday the person who answered also didn’t speak well English and I can assure you they weren’t the same person. I asked to talk to the supervisor which I waited ten minutes on the phone and she picked up. So when I asked her why I was charged $ 110 to begin with when I was told by all her staff even her social worker that I would pay $ 75 which I did that same day all she said was no my staff misinformed you with an attitude. So I paid the remaining balance and called it a day. I would not come to this clinic at all you’re better off going some where else. It’s sad because I believe this clinic is new and I’m sure they could do a way better job at finding people who care and aren’t rude and lazy.

ZERO STARS!!! I went there the first time and even though I had an appointment, I had to wait almost 2 hours to be seen. Had a really badly sprained ankle. He told me my ankle wasn’t broken, but four months later, I’m still limping and having pain. He told me I could NOT get a copy of my x-​rays, and that he wanted to do some blood work. So I waited in this empty cold stinky room alone for 50 more minutes and then I left, because I am terrified of needles and I was fucking starving from being there all day. Nobody even came in to check in all that time or update me on my wait. Despicable.
Went there again cause I got bitten by a dog, and it badly severed some arteries in my hand. It was bleeding profusely, I felt really faint, and I couldn’t see, but somehow I held on for three hours, fading in and out. Finally I get my vitals done and the appointment took an additional hour, because they insisted on giving me a tetanus shot, and doing X-​rays and all this stuff to get more unnecessary money from my healthcare provider.
I’ve been calling every 3 – 4 hours for 2 days and finally got ahold of a woman, who sneered at me and didn’t want to give me any info or even look into how I could get my x rays. Took me 27 minutes of being on hold for them to get ahold of her after I finally got the operator. All she kept saying was ‘I don’t know. Is that all?’ And ‘can I help you with anything else?’ Yeah. KYS! Disgusting wastes of time these people are.

Only giving one star because I had to. The chick who did my blood pressure had to do it twice and left bruises on my arms from doing it too tight. She was also noticeably under the weather. The «doctor» looked like he could work at the mechanics shop down the street, didn’t have a pen or badge and didn’t even wash his hands before touching me. He also refused to write me a doctors note and referred me to ER. I wouldn’t recommend this place to someone I hated.

worst clinic ever, all Iraqis front desk are neither proficient in language nor in manner. many of them just like practicing or learning without any knowledge of customer service or patient care. reminds me of these Baghdad cheap public clinic. a lot of talking, laughing and horsing around. better not to go there

I would give this place less than one star if possible!!! They have the biggest idiots working here. It Is A Waste of time and your health! !! I Believe I Would have been better off with no prenatal doctor at all than wasting my time and energy here! !!! DO NOT GO HERE! !!! the lab situation is total bs and you will wait every time at least an hour to get called back but yet they don’t take appointments! !! There are sooooooo many horrible things that I have to say about this place that honestly I don’t know where to begin! !!! Every single thing about this place is awful. I called to try to get test results, they told me that I don’t need an appointment, so I go down and they told me I need an appointment to get the results! !!! It never ends!!!

Everyone is super nice and welcoming! Would definitely recommend attending this clinic!

This medical clinic is better then some. But it does a poor job in giving prescriptions in a timely manner. And this is a real hassle for chronically ill patients and their care givers. Sincerely Matthew Melley

Every time I visit this clinic I take an appointment and then go, I go before 15 minutes as their instructions beside that I have to wait at least 20 minutes away from my appointment. after all that time the physician meet me not more than 5 minutes and they become upset rapidily if I try to discuss my health problem with them, and even they leave the room without ending the conversation with me, actually Iam looking for other clinic to switch to.

Okay… Where do I start. I visited Centro Medico Urgent Care on 12÷4÷2014. This wasn’t the one located on Magnolia. This was new and located on Main street. This was my first time at Centro Medico urgent care clinic. The clinic is really nice. One of the nicest clinics Ive seen in a long time. However, they were SOOOO unprofessional. Ive never been so humiliated in my entire life.
Firstly, I waited about 2 hours just to been seen. But that could have been because I didn’t have an appointment. They needed me to pee in a cup, so one of the receptionist gave me a cup and pointed me to the restroom. She told me to give my sample to (Agadir???) whom was working the front desk in the xray area. When I came out of the restroom, I proceeded to give my sample to him. He was chatting and joking around with the security guard. I felt so self conscious because I’m standing here in front of 2 men with my pee in a cup. I told (Agadir) that I was supposed to give my sample to him. He looked at me and laughed and said, «No! Don’t give that to me!» He opened the employee door and said, «Give it to the lady back there.» So I proceeded to the back area and I saw a man back there. Not sure if he was an employee or a contractor but he asked me what I needed, so I said, I was supposed to give my sample to someone. He then said, «Oh not me. Wait for her on the phone.» So I waited. She got off of the phone and asked me what she can help me with. I told her, «Who am I supposed to give my urine sample to. She looked at me and said, «I don’t know. Set it over there.» She motioned for me to set my urine at the end of a cluttered desk. Then herself and the other gentleman awkward and silently just stared at me and my sample. Ive never felt so humiliated… So I yelled out, «This clinic is so unprofessional!» More stares and no apologies were given. I was then met by a nurse in the waiting room who was very nice. She took my vitals and asked me to wait for the Doctor. The room I was waiting in smelled like vomit… When the Doctor (Joseph Carroll) came in, he asked me about my symptoms. I was experiencing the symptoms of a yeast infection but wanted a second opinion. He didn’t examine me, but told me he would provide me with a prescription with a pill and a 7 day cream and told me to follow up with my primary physician which was understandable. But then he joked about «never examining and woman before» and saying how we wants to «keep it that way» which was so rude and embarrassing. I wanted to hide at this point. I never knew a doctor can be so detrimental to ones feelings when I was already vulnerable at this point. My sister who was waiting in the waiting room with me told me how one of the receptionist explained to her how they usually don’t deal with women’s health and GYN after 5pm. Ive learned about HEPA and that is against privacy restrictions. So now my sister and everyone around knew what my appointment was regarding. She should have told that to me only. Not small talking my sister in the waiting room. Mind you, my sister never asked.
I will never visit this clinic ever again unless I absolutely have to. They are so unprofessional, not to mention, they ask you what your symptoms are upon checking in and how close the line is, all other waiting patients can hear. Ive never waited so long and been so humiliated at a clinic/​Dr. office in my life. Never again… I wish I could give it a –5.

It is a busy clinic but I’m pretty sure it’s free healthcare for all. Carla is the appointment setter. She is professional and nice and calls back quickly.
I think people are simply turned off by the amount of people here. It is very busy. I called yesterday and got an appointment today.

One of the worse clinic in the plant. They are rude and unprofessional plus always make u wait at least 30 min even when you have an appointment. Please, don’t go there.

very bad dirty clinic with bad waiting for like more than 5 hours it suppose to be an urgent care, bad costumer service

Not one of the best clinics. They do tend to overbook appoiments especially in the after noon so I recommend and early appoiment. I never had any problem with the receptionist. They were ALWAYS super friendly and helpful. I did have a couple problems with the nurse that is in charge of your prenatal education and she always had an excuse or someone to blame. Dr. Pyka was my doctor throughout my whole pregnancy and he was great! Always answered my questions thoroughly. I wouldn’t come back to this clinic only because for my next pregnancy I want to go somewhere that is specifically for prenatal care. Other than that i had an ok experience.

They always overbook their appointments so expect to wait at least an hour even if you have an appointment. The staff is incompetent and not very helpful. I am switching to a new provider. This place sucks balls.

Last night I called to set up an appointment. The young women I spoke to or at least she sounded young was very nice. So far they have been helpful. I’ll update you after my appointment.
Went there and got in fast, 5 minutes after my appointment time. There were a lot of people but that is to be expected. I would recommend this place.