5 Star Motors

I bought my 2006 Ford Escape Hybrid from Nick approximately 2 months ago. Initially, it was a great transaction. He allowed me to make payments on the remaining balance as I had not brought enough cash, and offered to replace the headrests that were missing. My issues started when I had to have my headlights inspected, which is the law on a salvaged title. The shop I took my car to informed me that the car would not pass inspection because the headlight couldn’t be adjusted. I informed Nick and was told to come down to his mechanic in El Cajon to have him fix it. (I live in Long Beach). I did so, and after several hours of waiting, I left with nothing resolved as Nick’s mechanic verified that it could not be adjusted. I have made several requests to have the headlight fixed, only to be told that I must waste more of my time and make a 5 hour round trip drive so that the headlight can be shimmed into place. I offered to have it fixed up here and deduct the cost from my balance; that was turned down. Yes, I bought a salvaged vehicle and I know it’s not perfect, but I do expect that all systems work properly. I do not feel that I should have to take another day to go down and have something repaired that should have been working properly initially or repaired when I went down the first time. Five Star Motors has lost any repeat or referral business from me.

i bought my 2013 volt from 5 star motors in December. Nick was amiable and the transaction only took about 30 min. It was a salvaged title from a front end accident. within about 2 months the paint on the bumper started to slowly chip away. i contacted nick and asked if he could help me with repainting it and a few other minor issues. without hesitation he had the bumper repainted and a few other things done at the same time. he did not ask to split the payment or give me a run around. i am happy that i bought my volt from him and would buy another one! thank you very much Nick!!!