Crystal Springs Water

Very poor play, Crystal Springs. Ordered one cooler for the office which broke week 1, the 200 series. At the same time I had ordered one for home as well which was scheduled to arrive today, Friday before the «Blizzard of 2016.» I spoke with customer service several times throughout the day to try and track my delivery; I was repeatedly told only that it would be delivered by 5pm. At 6pm, when it still had not been delivered, I called to check and they told me it was rescheduled for Monday. No alternate course of action. Of course Monday they will probably reschedule because of the snow, and either way I’m supposed to sit around at home all day? We work too! Now I have to hope that the inundated grocery stores have water left in the 11^th hour. Big time fail.

Deserves zero stars if I could. I’m a so frustrated. Never ever order water home delivery services from
. I had set up my account online and was supposed to have a water cooler along with water delivered on MONDAY morning. After waiting around all morning on Monday I called to see what was up. When I finally got through to someone they told me my delivery had been rescheduled for TUESDAY. I flipped out on them and told them I was never informed of this. Every single person I got transferred to told me that it wasn’t their fault it didn’t happen on their end. After being transferred to about the fifth person I had to reschedule my Tuesday appointment to today because I was not going to be around on Tuesday. I apparently had a ‘morning’ delivery appointment scheduled for today. Well after the clock struck 11pm I gave them another call. The person I spoke to put me on hold while they called my driver to see his ETA. When the representative got back on the phone she told me she was unable to reach the driver but texted him my number to call me with a time she then proceeded to tell me how they are out on delivery from 8am-​5pm and he could arrive any time between then. I told her I requested a morning appointment but she told me how sometimes the delivery time estimates aren’t accurate. (No kidding!!) At 2:00pm still no call from the driver. I call the company AGAIN and they apparently called my driver AGAIN but of course no answer. It is now 5pm and I have yet to receive my water or receive a call from «my driver». After wasting a day and a half with these people I am officially done with dealing with them.