Steak ‘n Shake

We had a great time here. Joe was our waiter and he is the greatest waiter we have ever had. Made our visit a great day. We will come back here.

Stood at entrance with 3 other parties of 2 — 4 people for 15 minutes without anyone acknowledging our presence. There were PLENTY of open tables.
However, if being ignored is your fetish, this is absolutely the place to go.
Also, here’s my obligatory «I wish I could give 0 stars» comment.
Made an account just to tell people this particular Steak n Shake is a joke. I usually let things go, but this place is just awful.

Very dissapointed. Went in to have a meal with my family and got seated only to be forgotten! We sat for almost 15 minutes before we decided to just leave and go somewhere else. Horrible service!

I continue to amaze myself by frequenting this establishment. Today’s visit did nothing to change my opinion.
I arrived around 2:30 PM and there were perhaps 7 tables with customers. I was promptly seated and was waited on after a «brief» 5 minute wait.
The waitress was very nice and even asked me if I would like my milkshake delivered with the chili to which I said yes.
Chili arrived promptly and waitress said milkshake would be right out because they had a real big order of them. I looked around and most of the patrons were drinking soda so I couldn’t figure out where the order may have come from.
Moments later my meal arrived without the cheese I’d requested on the burger and still no milkshake. I didn’t send the burger back because I didn’t want to have it come back with a cold piece of cheese slapped on it. Halfway through cheese-​less cheeseburger waitress came by to say milkshake was on its way.
As I took the last bite of my meal the shake appears!
At least it showed up.
As I was checking out I got the usual «how was everything» question. Thinking some constructive criticism might help, I told the «man in charge» that «except for the milkshake arriving after I finished my meal of a cheeseless cheeseburger it was ok».
I guess I shouldn’t have been surprised by his total lack of comment to my response.
I have very low expectations of this place and they never disappoint.

Friendly fresh drive thru. Inside is always packed. Gets good business for a chain in my opinion. Great shakes and pretty quick in drive thru for made to order food served with a smile. $ 4 meals rock

Went there this last weekend after not going for quite some time. The food choices were better than in the past, however, it was so cold in there I couldn’t really enjoy anything. For that reason, I will not be going back.

Hard to give Steak ‘n Shake four stars and still think some place can be three but we used coupons in the drive through. Great value. Saved about $ 9. A bit slow but not their fault, just busy

Good food. Cheap food. Decent service. Cold inside so take a jacket. Great place to grab a quick bite but still sit and be served. Can be a bit slow at times, but restaurant is clean and food is always hot.

I love the interior has a vintage look.
Shakes are always good to get. I always get a burger, usually the guacamole burger or the single bacon burger. I don’t prefer the small shaped fries but they are okay. I wouldn’t recommend the side cheese.

Most every chain tries breakfast, but many fail. I’ll put Steak ‘n Shake in the latter category in my book.
Way too long of a wait for a drive through with no other cars, and a very simple order: Coffee and a sausage biscuit. Had a coupon but they couldn’t seem to figure out how to use it so I think I paid full price.
Coffee was weak. Biscuit was average.
When you send out coupons to invite people to try something new (such as their revamped breakfast), shouldn’t you try to do your best for repeat business?

Good service, good food. It was FREEZING cold inside though.

First of all, if I have to wipe off my cup because there is more cherry syrup on the outside than on the inside, that is a problem. Second of all, when I get home I find that my order is wrong, that is also a problem. At this point I’m thinking three strikes and you’re out. But then I took a bite of the Royale burger… Oh glorious joy! That burger saved them from getting one star. This Steak n’ Shake needs some help in the customer service arena. The food is good. Well, the food that they get correct.