Cole Muffler

Worst place ever to take your car. They find something «wrong» every time you bring your car in for regular maintenance. Caught them in a lie last time and was just told by corporate offices that they need more training. Training to get the employees to stop lying to customers and trying to take money from people that do not know about car mechanics I guess. Don’t waste your money. No surprise when I drive by there they are all just acting like jackasses outside.

Zero Stars!!! Worst business practices ever! Their manager told me lie after lie! I was conned into buying four tires from this Cole Muffler in Edwardsville that they told me were excellent tires for the price. I was told they have a 50,000 mile treadlife warranty. After putting only 14,000 miles on the tires, two of them are completely bald, and the other two are almost bald. I called their manager, and he told me that because I didn’t buy Road Hazard insurance, they won’t honor the treadlife warranty. I told him that road hazard insurance has nothing to do with the treadlife warranty, so then he tells me to bring the car in so he can see the tires. I brought him my car and he said because the two tires in the back are bald, I get no reimbursement for those, but he will give me a small amount of money off a new set of four tires for the ones that have a little bit of tread left in the front. I confronted him again, and said that is not how the treadlife warranty works, you owe me the balance of the 50,000 mile treadlife, or 36,000 more miles, which is about ²⁄₃ the cost of new tires. So then he tells me he will sell me four Fuzion Touring tires at a discount, but I must also pay for mounting and balancing, road hazard insurance, and pay for a four wheel alignment!!! I asked him what the mileage warranty was on the Fuzion tires, and he tells me 60,000 miles. Well I just happened to have the same tires on another vehicle, and they are only warranted for 40,000 miles. I asked why his exact same tires are warranted for 20,000 more miles, and he tells me because it says XL on the tire after the word touring, so they are better tires. When I got home I looked up these tires and found out they actually are only 40,000 mile tires, and that the XL stands for the load bearing on the tires. This manager just tells one lie after another!
I had to call his district manager after all these lies, and he had them give me four tires at cost with free mounting and balancing, and not having to buy road hazard or pay for an alignment. After I left the shop with my new tires, I noticed a vibration and noise on the drive home. The next day on the way to work the noise and vibration was worse so I took it to another garage and they told me the lug nuts on all the tires were never tightened!!! They were so loose that they were able to turn them with their fingers!
Stay far away from this Cole Muffler! They are going to get somebody killed!

Done a great job on my vehicle. They tried a little bit on the over selling but still did a great job. Will I go there again? Yes!