Grease Monkey

Awesome! Honest, very knowledgeable and ¼ price of dealer. Always come here for as many things related to Auto as possible.

Ok so the facility was clean. Guys were friendly enough. They did everything with complete transparency. BUT I was totally turned off by the fact that I was charged for 5 QTS of oil even though my car only required 2.6 QTS of full synthetic. I couldn’t get the other 2.4 QTS in a bottle, couldn’t get a discount…
2.6 QT oil change for $ 69.
Then I was told that for a transmission fluid change (which I know I should do) was going to be $ 140 for 10 QTS of transmission fluid. Well I know my car takes less than 4 QTS… forget it.
I’ve always been a do it yourself type, and the one time I came in to get it done by someone else, I’ve been burned.
Never again. I’ll go back to taking care of my own vehicle maintenance.

I’ve never had a bad experience at this place! Speedy service and they have always done a great job on my car. They do offer other services, and are normally pretty good at explaining to me what needs to be done and why in easy to understand terms. They have touch my car many times in the past 2 years, and I will continue to bring my car to this location.

Best service here! Wouldn’t go anywhere else for an oil change! My last review was accidently — it hit send before I was finished– the employees are courteous and kind. Doesn’t push anything on you unless you really need it.

My first review was deleted for some strange reason. Terrible customer service at this location. I went there for an oil exchange a couple weeks ago. Manager tried to sell me on additional services. I didn’t want to do that. Instead, I was talked down to and the guy even spoke negatively of a neighboring Grease Monkey. This place doesn’t feel as inviting and friendly as it used to.

Fast friendly oil change place they vacuum your car too not perfect but they try. In and out in 20 mins and they have a little coloring area for kids. I came before a rush at 3pm.

My family has been coming here for years. This is a very good oil change business. Friendly, efficient and knowledgable.
Free beverages too! I hope there free, because I took a bottled water out of their mini fridge.

I felt like a princess when I came to this location to get my oil changed they are so nice and customer focused. It’s also awesome to see all the men working like an organized choir. Overall I will def be coming back!

I have been to this location with my 96′ ford explorer about 4 times. They get the job done. The waiting room area is clean, and if you have kids there is a play table for them (although Im sure that is not sanitized daily). Up to date magazines, and TV is all you need for that 20−45min wait for the oil change to be complete. One thing that people have to realize is that you’ll always get the awkward convo about how you need to do this or that TODAY! Lol they have to do that, just politely decline if you don’t want to do it and that’s it, no pressure. They vacuum out car and give you coupons. Go for it!

ZERO stars!!! They spent the entire time degrading another Grease Monkey location that I have been going to for years. I did not know until today that they are a franchise and that they have NO COMPANY LOYALTY!!!
I was tag teamed by 2 and 3 of them at a time. All telling me how bad the other location is and how they are «screwing» me over. I found this to be very unprofessional and felt like I was being held captive since they had already started the work on my car.
I will NEVER EVER return to this location!!!

Sold me a service I didn’t need and it ended up damaging my car. This place will rip you off if they get a chance. Pleanty of other places out there that haven’t been accused of stuff like this. TRY ONE OF THOSE!!!

I went there a few times but as others have noted there is always an attempt to up sale add on services. I know I don’t need these services because I stick with the dealer’s maintenance program.

Pay attention to your car, your details, your invoice. I have been going here for years, every 3 months like clockwork and only have had my jeep cherokee done. Usually had the whole gamut… then I found out that the differentials only need to be done every 20,000 miles. Really? They charged me $ 27 each time… granted I didn’t have it done every 3 months, but still… who puts 20,000 miles on their car in a year? Not me… this is a spare, winter time, bad weather, let’s go camping vehicle… Went in to talk to the manager and not very nice… said «you should pay better attention next time». I am a freaking woman! I understand upselling, etc… but really? I would NEVER EVER recommend this place to ANYONE!!! and have reported them to the better business bureau because this is poor business practice…

I’ve been having my car serviced here for 8 years now. Here’s the skinny.
The bad:
* They once stripped the bolt that grants access to my transmission fluid. And, they didn’t tell me about it. I only found out about it when I took my car in to my mechanic for an unrelated service.
*Every now and then, they’ll forget to do a requested service. Last year, I asked for a wiper blade change to go with my oil change; they pulled the car out of the garage without installing the new blades. I was in today, and the same thing happened to another lady. They might consider actually writing down all the services that a customer requests as s/​he pulls up to the shop.
*As a couple of other reviewers mentioned, you have to be wary when they try selling you on one of their other services. For example, they’ll insist that an engine flush is recommended (by whom, I’m not sure; my car’s manufacturer doesn’t recommend it) once a year. You may want to read this story before you agree to pay for that service:
The good:
*The staff is very friendly, and it’s clear that they place a high priority on customer satisfaction. Their waiting area has comfy chairs, a TV, reading materials, coffee, and things to keep the kids occupied. Also, they take the time to explain all the services they recommend. Just be sure to exercise some healthy skepticism, go in informed (e.g. I keep my own record of which services have been performed on my car, and when they were performed; I always bring this with me whenever I get my car serviced), and ask questions (see the article linked above).
*Whenever you do refuse a service, they will politely back down and not push the issue.
*They’re very competent at their bread-​and-​butter service (changing oil). They’ve helped to keep my car running smoothly for nearly a decade.

As long as you are somewhat mechanically inclined you should be OK. They always bring me my dirty air-​filter, which I beat the stuff out and run a compressor over. Transmissions, transfer-​cases, antifreeze, and differentials rarely need to be changed so I opt out. Batteries will give you a warning, by turning engine slowly, or just read dates, good for four years approx. I should mention my dad is a Toyota mechanic, I have access to everything at his home, hoist, welders, air, and most you could need. I will put said cars on hoist once or twice a year and do a good days maintenance, checkout, and so as it needs. But when said car is in need of oil/​filter I have found they are competent enough for that. Even if you tell them that’s all you want, they go through the others. Know not to get suckered into everything and you will be just fine, your car will be happier too. Make sure to check what they advise, as I’m not always right.

It’s always difficult for me to trust anyone to perform work on my vehicle… even if it’s only an oil change and occasional «other» services. I’ve been shafted by a couple different service stations in the past until I gave Grease Monkey a go.
I’ve been taking both my vehicles to this Grease Monkey for the past 6 years. I never feel pressured to purchase additional services. When I do purchase additional services, it’s because I actually believe the service needs to be performed based on experience with the car, in coordination with manufacturer’s specifications… not because I feel pressured by Grease Monkey salesmen. The technicians make the recommendation and if I say no, their fine with it and simply do the oil change. They have good customer service and their quick.
Notes:
There is a television (usually sports), free coffee, coloring books and crayons if you have a child/​children with you or you are feeling creative, and it’s across the street from Burger King and Dairy Queen just in case you want to get some grub.
There’s always a coupon for Grease Monkey in Val-​Pak if you live in the area.

I had a horrible experience at Precision Auto Tune Up in Lynnwood, so I took my car here directly after Precision (who by the way didn’t even check my car!!). Grease Monkey said my oil was low, tires not aligned and filled, things not checked and topped off, etc.
After I told Grease Monkey of my experience at Precision they re-​did the whole check and oil change for free! I couldn’t believe it. Who does that. I was so impressed with their customer service that I will be going back here for sure!
They really took care of me and told me how I could get all of these great oil coupons, etc. So nice! And they give out restaurant coupons which is an added bonus.
I had a great experience! Especially after feeling so defeated at Precision which took 2 hours for them to do nothing. I was in and out of Grease Monkey in 20 minutes.

First of all, I’ve been going to this grease monkey for 2 years, always thought the service was fine, not outstanding, but what else do you expect for an oil change?
This last time I went I was in an extreme hurry as I was leaving from there to pick up some friends to head out of town for the weekend. They tried to sell me all kinds of add-​ons that I frankly just could not afford. I politely told the guy I was only there for an oil change and couldn’t afford anything extra at that time. He continued to push the extras, so I firmly said I would not be purchasing any extras that day. He said that was fine and the oil change was completed.
Within minutes of leaving, I was headed onto the freeway and my car started acting funny. The idle was rough, and I knew something wasn’t right. I pulled off the freeway and the car stalled at a light. I had no time to turn around and go back — I called an acquaintance who owns an auto shop and he told me there shouldn’t be anything they did that would cause my car to idle rough and stall so it had to be something else. I continued to drive my car, rough idle and all, and managed to get it back to my apartment, where it finally stalled again. At that point, we had to be out of town quick so I had to leave my car behind and repack all my crap into a friends car.
I get back from the trip and take a long look at the engine, just to see if anything looked «off.» Sure enough, the hose connecting my engine air filter to the engine and what I think is the 02 sensor was pulled off. Not something one can do by «accident.» I am sure it was done on purpose. I reconnected the hose and the car runs fine.
So to you, Grease Monkey Upsell Guy, one star for being a royal douche, dude. Good job on losing a loyal customer.

You know how we all hate getting the oil changed. I don’t know what is worse, the waiting for them to get to your car (unfortunately Saturday mornings are the only time available for me) or the doom and gloom that awaits you when they start to check the rest of the fluids.
The problem I have about the up sell is that I’m pretty sure that the techs are compensated for everything they may bring in after the oil change.
About 4 months ago I was there and the tech came out and tried to up sell me on some wiper blades, I was going to take him up on it but the price was twice as much as the lady he quoted in front of me. So I passed. He was good enough to tell me that my battery needed to be replaced which I took care of later that day. I also picked up some wiper blades and installed everything myself. Fast forward to my last visit and the tech comes out to up sell and I cut him off and tell him I only want the oil change, he says OK but your wipers are looking a little flat. What the heck??? I just put those on a couple of months ago.
They’re good for the oil change but be careful of the up sale.