Unexpected Creations

When it comes to working with any company, regardless of whether it is a resturant, gas station, clothing store or an amazing place like Unexpected Creations, customer service is key! Customer service is one of the most important factors that determine whether I return to that establishment.
I have been working with Don and his team at Unexpected Creations since 2010. Six years later and they continue to amaze me! I trust Don explicitly with my cars. As a BMW owner, service to a foreign car is not always an easy task. Don knows cars inside and out and will always be able to provide you with the most accurate information. Don is honest and is not only going to make sure that you get the service you deserve, he is going to make sure that it’s what’s best for your car.
You drive away happy and a month later something doesn’t feel right??? Contact Don! He is happy to answer your questions, have you come back, honor warranties and talk you through any concerns.
While he is located an hour away, the drive is worth it! Knowing that you will have peace of mind when all is said and done is priceless! Not to mention, he accommodates his customers with an exceptional waiting area. Comfortable, TV entertainment, restroom and very clean.
The level of dedication given to each and everything thing done to my car is not your typical service. The service Don and his team provide is incomparable!
Try out Unexpected Creations! If you are looking for amazing customer service, honest good people and quality — you won’t regret it!

If you were buying a suit and didn’t know any better you might go to someplace like Sears. This would be like going to a «big box» store like Best Buy for your mobile electronics installation.
A more knowledgable person shopping for a suit might go to someplace like Nordstrom, or Saks. I’d relate this to going to a typical car audio retailer.
However someone looking for the best isn’t going to buy a suit off the rack. They are going to go to a fine tailor for a custom made suit.
Unexpected Creations is very much like going to a fine tailor for a custom made suit. They simply have the skills, knowledge, patience, and attention to detail that is just on a higher level. The best part? Unexpected Creations’ labor and product offerings are competitively priced. A true hidden gem for those in the know!

Due to the overwhelmingly positive reviews Ive read regarding Don and his work I decided to bring my newly purchased BMW to him for some TLC. Im very glad that i did. The overall experiance was very pleasant, professional, and actually performed faster than I anticipated. The waiting area is awesome and all of my questions were answered. Will continue to bring my vehicles to him for any and all car stereo needs.

I have recently worked with Don and his team at Unexpected Creations. There are very few people I trust to work on my car and he and his team did excellent. His knowledge of not only the products he sells but what is out in the marketplace is extensive. He truly takes the time to understand your needs and provides various solutions to meet specific budgets. He will clearly lay out the pros and cons of each choice. He takes my verbal «tweak this and tune that» and makes it all happen. He is incredibly responsive to emails and I’m not sure the man actually sleeps! The team treats your vehicle as if it was their own and you can see that they really take pride in their work. You will be truly happy with not only the quality of the install but the support afterwards. They really stand behind their work and want you to be happy. Thanks Don!

Don, owner of Unexpected Creations is one of the best installers I’ve ever met. Not only is he one of the best at anything related to car stereo installations, alarm installs, and pretty much anything car related, he is also one of the nicest people I’ve ever met. Don will go out of his way to help you with whatever you need for your car. His knowledge of all things car audio spans nearly 30 years, and is familiar with all brands of auto electronics. He has been on the «Top 100 Installers» list for many years now, and I would trust him with anything I needed for my car. Highly recommended, one of the best in the Country!

I have had multiple experiences with Don and Unexpected Creations, all positive. He literally does it all. He does the most professional installs and only person i trust with my car. He has fixed mistakes by other bad installers and mistakes i made when trying to be a DIYer. Prices are competitive, but service and knowledge are unmatched. He has amazing variety and gives me what i need. He has the cleanest installs. He has made me, family and friends happy with installs on all types of cars from nissans to bmw m3 to trucks. Alarms, high end car audio, lighting, cleaning, even car maintenance. You will not be dissappointed by his quality! Great guy!

Excellent service. Answered all my questions and was very knowledgeable really put my mind at ease. Nobody else I would trust with my car. I will definitely be back.

i cant tell you how much these guys know there stuff!
lets start with my experience from start to finish…
my girlfriend ordered me a camera system for my BMW
i contacted the manufacture of the camera system (BIMMER-​TECH) for a local installer
they immediately without hesitation told me to go a company called Unexpected Creations in Edison New Jersey.
I gave them a call to set an appointment (which was easy and accommodating)
so fast forward to install day… i show up to the address and i was greeted by Steve, who i might say is one of the friendliest people i ever met in my life. He immediately took my keys parked my car and gave me a tour of the place.
Words cant explain how blow away i was by the waiting room
from the full reclining sofa, the huge flat screen tv, the state of the art surround sound system (thats functional), to finally the TIVO (they have tivo with every available channel!!!).
While i was waiting for my car Steve checked on me offered me beverages throughout the install.
The waiting room was so comfortable i had to fight to stay awake.
So now the car is finished and i meet Don who also is just as friendly and knowledgeable as Steve. They both schooled me on audio history and i have to tell you it was extremely insightful and interesting. Don made me aware of so many new and different products in our conversation my head was going to spin.
One of the best experiences ive ever had dealing with an installer.
My almost 2 hour commute to get to them was totally worth it, and i will come back everytime in the future.
These guys are the example of professionalism.
And here is a side note to let you know these guys care and i didn’t notice what they did until i got home…
my license plate frame was missing screws that i did not have a chance to replace, now mind you this has no impact on my camera install, its simply cosmetic. These guys without me asking or announcing replaced the screws for me. this may sound trivial to some but the fact that they took the time to fix a small annoyance like that speaks volumes to the quality and care they have for your vehicle and the customer (THINK ABOUT IT)

I have known Don since 2002. He is the only person I trust with my car audio/​alarm needs. He is honest, fair and easy to work with. I cannot recommend him highly enough. Even though I lived in Long Island I would not hesitate to make the drive out to Edison to see Don. You can’t put a price tag on quality and peace of mind. Thanks Don!

Just to start this review off correctly, I am not a personal friend of Don’s or anyone who works with him. I am simply a guy who was in the position to get a new car audio system, and had Don recommended to me by one of my friends.
Initially I called Don to discuss my vehicle and what could be done. I simply told him I wanted a «clean sound that had good bass». Not very descriptive. Over the next few days Don and I traded emails with him letting me know what specific equipment he wanted to use and gave me a very reasonable quote to have all speakers replaced, a new deck, and install a bass tube. The day of the installation, he had it done in what I felt was record time, and I simply can’t state enough how happy I was with his quality of work and the absolutely amazing sound from what he installed. It was spot on perfect for what I was looking for. It actually exceeded my expectations. I really consider Don to be a true professional, as well as the guys who work with him installing. They are all top rate, and really know what they are doing. I will definitely be going back to Don for any work I need moving forward, and recommending him to anyone I can. If you want the job done right, reach out to Don. It will definitely be worth your time.

I can’t say enough about Don and his work. But I’ll try my best! I have purchased several amps, speakers, and head units from Don. He has done work on three of my vehicles over the years. I have purchased stuff from him for friends as well! I have purchased two full home theater systems. Of all the thousands of dollars spread across all those items, I heard of none of it prior to buying. I spoke to Don, explained my situation, and he suggested builds to me. First time I did this I was very skeptical, obviously. I ended being so much more happy than I would have thought. Now, that’s all I do. I tell him what I want, he makes a suggestion, I buy it and love it. Been a customer since 2003 and will continue to be a customer until he steps away from the business!
His knowledge is unparalleled. His understanding of awful explanations (I have a hard time explaining my audio needs) is also quite impressive. He works with budgets, situations, space, everything. The entire experience with Don and Unexpected is something I recommend to anyone looking to get into audio. His customer service is the very best. The Pinnacle of respect and understanding.
If I ever meet someone looking into audio, detailing, anything Don is apart of, Unexpected Creations is the only place I feel comfortable recommending.

Don is really a great person, which for me is very important when it comes to doing business with someone. Also with over 20 years of experience in car audio and dealing with all the big global brand names in the market, absolutely makes him my go to person, when it comes to car audio. I’m lucky as he’s not that far from my place. I’m a novice when it comes to car audio, so went to him with a budget in mind. From then on we exchanged over 100+ emails in a couple weeks going through various options before we together came to a consensus that, yes this is it, and most importantly «Within Budget». I did not have to worry about any extra small parts like Wiring\RCA’s etc. that went into the install. He took care of it all.
He also took the pains to explain (sometimes at 1 – 2 am after he’s done with other installs) why something that I picked wouldn’t fit well into the system and even if it does, why on the long run it would turn out to be a bad choice, where I end up spending extra $. One of the many things that I really appreciated was that he’ll give you only what you really need and just not push something because it’s lying around and wouldn’t last. I had him change all the OEM components in my accord and boy — «It Rocks». Music sounds amazing to me when I can actually hear every beat loud and clear. Moreover had him install my amp in locations «where he went WHY» and said he’ll try his best. When I went to pick up the car, I had this huge smile on my face and couldn’t thank him enough. His work is neat, flawless and very reasonably priced. If you’re in the market for car audio upgrades\installs give him a call.
Thanks for all the help Don!!!
Best Wishes!!!

Nearly seven years later, I still exclusively go to Don for any home/​mobile audio needs. It wasn’t the first shop I’ve visited or had work done over the years, but after my first visit with Unexpected, it became my only place.
I could go into a long explanation of why this is, but it’d largely come across as a love letter. Unexpected is what it is for one simple reason; Don. I’m sure plenty of places have products and expertise, but the relationship I’ve been able to forge with Don is why I’ll drive an hour and a half out to his shop.
He’s a person first, a businessman second. The amount of time he spends taking me through the paces, explaining choices and working with me to ensure my happiness, is always so far beyond even lofty expectations that I find myself humbled.
Truly a rarity, and this is why it receives my highest recommendation, which is a rarity in itself. If you are in the vicinity, and even if you aren’t, give Don a call. You’ll soon learn why he makes more friends than he does «customers.»

Don is awesome. Have had a relationship with his business for many years and he has always treated me well. more importantly hes treated my vehicles well, like his own. He will go out of his way every single time to make sure the job gets done the way you want, and the way it should be done. I have never, ever, out of the millions of emails and phone calls ive sent him, not had one ever returned, not one… He has always stood behind his work. Everything he has installed in all of my vehicles over the years has been reliable and dependable and always worked. Remote starts, radars, audio equipment, cruise control (from scratch), lighting, even some detail work. the list goes on. Hes passionate about his work.

I have been going to unexpected creations for a year now since 2013. I have not had better service on my honda civic 2009. I was able to get remote start, heated seats and impeccable shine on my car. My car looks brand new although I have had it now for 5 years !!! Best results for reasonable prices.

A little history 1^st.
I’ve been dealing with Unexpected Creations Since Nov. 2005.
So in 9 years I have had the pleasure of purchasing and getting installed:
2003 Maxima:
Clifford 2way Alarm with remote start
2 different full stereo systems with many stages inbetween
2006 G35:
Navigation/​DVD headunit with OEM Nav integration (dual screen output)
Clifford 2way Alarm with remote start
2008 GTI:
Kenwood Navigation Headunit
2002 WRX:
Kenwood Headunit
2013 WRX:
Kenwood Headunit
Full Helix stereo system
…And that’s just my own cars in the past.
Everytime since the 1^st day that I met him, he has been nothing but a professional and never sells me something I do not need. On the 1^st car that he worked on, he worked all the way up until his wife went into labor. Now that’s dedication!
One important quality in this industry is that Unexpected Creations actually does try a lot of the stuff they sell. They are really trying to find the right solution for the customer based on their needs/​budget. No audio shop has the knowledge that they have in the world of Car Audio. The countless awards every year show that it’s a general consensus.
I look forward to the next purchase. Support your local business and have Don @ Unexpected Creations find the right solution for you.

Don has helped me out a number of times over the last few years and is always willing to reach out and lend a hand. Thanks Don.

Met Don (owner and craftsman) at Unexpected Creations over 10 years ago through a friend who had work done on his Maxima. Became great friends over the years. Nobody can beat the service and knowledge at Unexpected Creations. I’ve had multiple sound systems bought and installed by Don over the years. Attention to detail is the name of the game here. As far as I know, you can’t find anyone more friendly, knowledgeable, professional, and skillful. Don will never make you feel pressured or sell you something you do not need. A++++++

Although I don’t live on the East Coast, Don has been supplying my car audio hardware for the last ~7 years. Don has sourced everything for me from Alpine F1 to Rainbow and Hertz and Dyneaudio component speakers to Audison and Tru amplifiers. And every piece of hardware were I’ve received was immaculate with zero problems throughout all the years.
Don’s a stand up and up front guy. He deals with exceptional quality pieces and can talk upon hours with you about car audio. I really appreciate that and always enjoy shooting the breeze with him on audio.