Stanley Steemer of Edison, NJ

I made an appointment and was told they would not come before a certain time. I left work early and got home before that time, only to find a note on my door saying they were there and had left. I called and asked why they had come before the time scheduled and noted on my account. They said in a rude tone, «yeah well, that’s not guaranteed».
Either is my future business with you.

I had my carpets cleaned on July 10, 2015. The guys were very nice, very personable, 2 stars had nothing to do with personnel. In my opinion, the machine stinks. I don’t think my rug looked cleaner and it really really bothered me that the carpet was left COVERED in dog hair! I bent down to feel how damp the rug was and dog hair was all over my fingers! I would think paying to get the rug cleaned would include picking up the dog hair.

I have used Stanley Steemer a few times since living here and my experiences were fine until now. They must have had some turnover. I took advantage of the 2 rooms for $ 99 deal. I wanted my living room and bedroom done. The team that came was extremely RUDE. They insisted that my living room area was 2 rooms. Mind you, they had previously counted it as 1 room. One worker complained about the heat, didn’t put the risers under the 1 table that was there, and charged me for 3 rooms. Nothing was explained and they complained about having to do 3 rooms. I WILL NOT use again.

Just OK… I’ve used Stanley Steemer 3 times now… First two on the carpets and the last time on our bathroom floor.
If I broke apart my review, I would go 4 – 5 stars on the carpet cleaning and 1 – 2 stars on the floor. Carpets were very clean when finished, we had some pretty bad pet stains they were able to get out. We also have a shag carpet that they were able to dramatically improve.
As for the floor, there is nothing on their website that indicates they can not clean natural stone. We have marble floors in the bathroom. Their steam pressure is too strong and can damage it. Techs came out, said they couldn’t clean it with the nozzle they had. They needed a larger nozzel. Another truck came by later in the day, but he didn’t get the message about the nozzle. I rescheduled for another day with the 800 number and made sure they had a note for a larger nozzle. Show up, and they say even with the larger nozzle, they couldn’t guarantee it. They went ahead anyway with a reduced pressure. The floors are cleaner than they were, but not $ 105 cleaner. Probably could have done that on my own.
I will say, in all cases, the technicians were pleasant, courteous and helpful. They were honest with respect to what they could and couldn’t do, and were only hampered by the obstacles the company put in front of them by sending them on a call they weren’t able to properly handle. There should be very clear language on the website with regard to marble and other natural stone tiles.

would not use again. were supposed to do two rooms. told my tenant one room was too big so they never did the other room. I was on the premises as owner, and they never mentioned anything to me. Also, I went in to check as I saw them packing up to leave? Rugs looked horrible. I asked them to go back in and clean longer as they had been there less than 30 minutes! After another 10 mins things looked better somewhat. I would NOT use them again.

The carpet cleaning was fine but I had a simple request when scheduling the appointment and spoke to the guy on the phone before the job was done — - for them to leave me some booties to keep the rug clean while moving furniture which they normally do without people asking for them. They DID NOT leave the booties. When I called to suggest that if they’ll be in the nearby area again to drop them off as a courtesy, I was told NO, because it’s unbillable. They just lost a long-​time customer.

Very polite, courteous, professional, thorough and efficient. We will continue to use them.