Sephora

Absolutely HATE this Sephora. They are always rude and act like they can’t be bothered to help you. I get that they get a lot of traffic flow but I don’t think this excuses there behavior. I went in today looking for concealor. I wanted makeup forever but wasn’t sure of my shade so I asked one of the sales associates for help. She showed me two shades that were not matching at all and I told her they don’t match my skin tone maybe this brand doesn’t have a match. I asked her if she had any suggestions for a different brand she told me nars and proceeded to show me which color and said I was a certain color shuffled through the ones available and walked away. I’m guessing they were out of my color but she just left. Didn’t say a word like oh we are out of your shade. I know I’ll never get any help at this location.

I used to love Sephora, but the managers here are SO RUDE. (I went on 3 separate occasions and interacted with 2 different managers). I don’t know their names, and I don’t mean this in a disrespectful way… I am just trying to describe them so that other people could be warned not to go to them for help… they were both chubby. One was Caucasian and one was African-​American. Incredibly rude women. I am a very smart person, and the Caucasian spoke to me as if I were stupid. She was very, very rude. The African-​American one just did not want to help me. I understand it is the holiday season, but please, have some better customer service. If you’re going to be rude, call out of work and have someone else work for you… Or don’t work there. When you agree to work in retail, you know you’re signing up to work for the holiday season, so be prepared for that and have some customer service. Unbelievable.

I know it’s just a few days before Christmas, and I’m sure the staff at Sephora is already exhausted, but I received some major snark from a woman who appeared to possibly be a manager of some sort, based on how I observed her buzzing around the store both before our interaction and after. She asked me if I needed help and I told her that I was just looking for some inspiration. Her response: «well, Christmas is in two days, you know,» and she walked away to help someone else.
What I guess I should have said was, «I know my price point, I know what I want to get, I really just wanted to browse a bit first,» but I thought that may have come off as rude. Apparently, I shouldn’t have worried about that since her response to me was so rude. I may not be a frequent flyer at Sephora, but I also don’t need to be lead through the entire purchase like an invalid, either. Sales people should appreciate the kind of customer that doesn’t require assistance because then it frees them up to help someone else.

What rude staff members! I was walking around swatching some products and my 5 year old was with me. She also swatched a couple of testers on her hand which to my knowledge, there is nothing wrong with. She walked up to one of the salesmen and gave him a sweet smile. In return he gives her the fakest smile turns to his colleague with wide eyes and they proceeds to start whispering about my daughter! I cut them off and asked them to help me find something which they seemed annoyed about. I saw the whole thing with my own eyes. She led me to the product, doesn’t ask me if I need help with a color match (not that I would accept their help– they are terrible at it always directing me to the wrong shade). At the register, rather than greet me, the cashier was too busy complaining about a customer who had returned a product to his colleague, barely acknowledging me. How unprofessional is it to be rudely talking about a customer while ringing up another customer’s order?! Get it together, Sephora Menlo Park! Your staff is super rude and they suck!

Boy, does this beauty and makeup junkie love going to Sephora ! I can always depend on this Sephora location to satisfy all of my makeup and skin care needs. The salespeople are attentive and eager to help and answer questions as needed. Sephora has a Beauty Insider Program which gives you incentives throughout the year as well as a birthday gift ! Be sure to sign up for the weekend make up classes ! Another opportunity to play with makeup and learn current makeup trends! Love Sephora, love this location ! Highly recommend this location for all of your beauty needs!

I usually go into Sephora to browse, but today I went in needing help and guidance to buy foundation and mascara. The sales people were inattentive, unfriendly, unfocused, and one (Jared) was downright rude. He behaved as if I was not worthy of his attention. I had to search out multiple sales people multiple times to ask questions about different products. The mascaras for sampling were all dry, but I didn’t say anything because I did not feel like being subjected to their crap attitudes. After my shopping experience here, I was drained and angry. I would have spent twice as much money if the salespeople were helpful, but instead I bought two things and got the hell out. The staff here on this afternoon were very poor at their job and I will be complaining to corporate.

First Sephora store I went to was in NYC and found an awesome cologne for my fiancé. The sales guy listened clearly to what I wanted and quickly found me the exact scent I’d been searching for. Store was really busy but you’d never know as we received full attention from the salesman. Was so pleased but get most things online so I didn’t really need to go back till recently. Thankfully they are in a mall close by and I’m getting back into my makeup and stuff.
Obviously I Love this place! Decided last minute to check it out because I needed some things.
Went there COMPLETELY CLUELESS about exactly what I needed. From my online beauty research I had an idea of what I was looking to achieve beauty-​wise and had some product names but wasn’t sure which kind I needed exactly. I knew I couldn’t afford to buy everything just to try them out so I thought I’d ask which they thought may be best.
Instead…The salesgirl just gave me samples of everything I mentioned so I could try them out at home and see which worked best before buying!!! I had no idea they could even do that so I was soooooo ecstatic. She even recommended things I asked about & gave samples of those but NEVER pushed anything on me. She only showed me things I asked about and I bought a great face wash that I wanted.
Just like NYC sales guy, She was patient and answered all my questions happily. I even learned a few things!
I also got a gift when paying for my wash because my birthday was coming in a day or so which was a pleasant surprise.
Everything was great and I will shop there for all my beauty supplies.
I highly recommend this place for your beauty supply needs and more.

Amazing customer service and everyone who works here is always looking to help you find something, even when they are busy!
Best make up place so far.

I like this location very much. I’m not a super needy customer, so I don’t really want folks coming up to me every 5 minutes and asking me if I need things. Not to say that the employees here are inattentive– they’re not. I think they can sense someone who knows what they want and also when someone is completely clueless. I’ve been the latter before and someone came up to me just as I asked myself «wtf?!» in my head. That’s good CS in my opinion.
The cult favorites are sold out usually but they always offer to have it shipped to your home address which is very nice but I never indulge because I’m about that instant gratification life. When I do require assistance, the girls and boys are very knowledgeable and will swatch and apply product until you find what you’ve been searching for.

For my first experience shopping at this sephora location it went great! One there were enough workers to help and if they saw you come in they noticed you and greeted you. Even though I didn’t really need help but no one had a problem with checking up on me and answering my questions and I left happy with the customer service and my purchases.

If I could give no stars I would. I have never stepped foot into such an unhelpful and ignorant setting before.
Previous times I have walked in and knew what I was getting so I didn’t need any assistance, but never received a hello at the door or friendly assistance at the register.
Yesterday my experience was the one that set me off to write a review. Not one worker acknowledged myself or anyone walking in before or after me. Two girls working were so busy in their conversation at the mirror that they didn’t even stop to acknowledge anyone. As I made my way through the store scoping out make-​up lines and ended up back by skin care (still no acknowledgment) I finally see one worker stop looking at herself in the mirror and then look at me and not say a word. Then walks by me and says nothing. Now I am fully frustrated because I did want help and had a handful of questions on some new things to try and didn’t want to waste my money buying random things. (If any of the expressions on their faces were even friendly I would have approached them myself)
After a few minutes of checking some stuff out I decided to leave and as I made my way out of that area the girl who did stare at me finally asks if she could help me. I said nope and continued walking out.
Due to the lack of ignorance, customer service and unwelcoming atmosphere I will never shop in that location again. I was planning to spend a good amount of money on products and they have lost my business. That is a prime example of poor customer service.

A fucked up face manager is rude and clearly hates her life, along with a cunt of an employee who looks like Mon Petite from American Horror Story. All the workers are rude and not helpful.

This is by far the worst Sephora location I have ever been to. Every time I go there I see most of the associates chatting/​standing/​wandering around while avoiding eye contact. This is super frustrating when I need help finding some stuff and get dirty looks when I interrupt their conversations.
Yesterday, I took a friend who never wore make up to get her a much needed lipstick. I approached a woman who looked like the manager, and asked for help to find the best color for my friend. The manager picked out one color, my friend didn’t like it. Immediately the manager threw an attitude and said «well what do you really want lady, help me out here.» My friend got really upset with her attitude and didn’t want to try it anymore. The manager cleaned the lipstick anyway and stuck it into my friend’s hand, said «try it I’m busy.» then walked away to chat with other associates.
I have no idea how this person became the manager, but I’m not surprised that under her supervision most of the associates in the store act the same way.

I’m a frequent Sephora shopper, especially at this location and while the people have always been helpful when I’ve asked questions/​had been approached, I do not always feel comfortable asking all of the questions on my mind. However today, I went to the store around noon and walked out feeling confident in my purchases. The help I received was the best yet! Every time I walked to a new corner of the store, there was an associate eager to help me.
The particular associate that I made note of was Keith, the skin care specialist. He was FABULOUS. I’ve never been so informed about skin care and what my particular skin needs to stay healthy. It is because of him that I filled out the online Sephora survey they print on the receipts and this review so that I can praise his amazing service. He took one look at my skin and knew what may help.
I am definitely looking forward to trying these products and I highly recommend that anyone in need of a skin care related product should find him and make use of his knowledge and willingness to help!

I love this branch it’s quite big (of course not as big as the one by 34^th street or time square in nyc) but big enough for a jersey branch. It’s well organized and clean. They’re usually fully stocked and when they say they have an item in this branch online they hold true to that. The staff here is friendly and eager to help. Although I have experienced this branch during the holidays and some of the people that work here get a little testy (thus the –1 star).
The best time to visit this branch are mornings or early afternoon on weekdays. Try not to visit here after 3pm on weekdays and all day weekends because it gets pretty crowded.

This Sephora location is a hit or miss. Sometimes the service is okay and sometimes you walk out without ever being asked if you needed any help. I love the Sephora in NYC across the street from Union Square. Excellent customer service and great make up tips!

I love Sephora. It really is my #1 beauty supply store. I can’t even bring myself to go to Ulta because of all the perks I get from shopping at Sephora. They carry a variety of brands that they can’t even hold them all in the store, but you can find online. They just added a new tier to the Beauty Insider Program. It used to be just Beauty Insider and VIB (Very Important Beauty Insider). They added VIB Rouge and that’s if you spend over $ 1000 a year. As a current VIB member, I receive a gift card and percentages off of products which I love. I’ve only had 2 negative experiences that I have written to corporate about in regards to this location. Every other time, I have only positive things to say. The CMA employees are experienced and know what they’re talking about.

I went to Sephora’s to purchase some facial products and I have to say I was very impressed with time spent and knowledge of the gentleman helping me.
He gave me samples of everything I purchased so that I could try it out first before purchasing.
I actually purchased the products that day and I love them.

I have shopped at many Sephoras and this Sephora has the most number of employees who wear makeup that makes you say, «Wow, you look great! What is that color?» They say they use Makeup Forever. This particular girl who is behind the register who resembles Adele with red hair is especially nice and her makeup looks fabulous. She is so courteous and nice! Wish all Sephoras employees were like her!

Just like my previous review…
Happy wife Happy Life!!!
They have just about every item possiable for a women.