Open Road B M W Preowned

We had issues with this place from the start. First my fiancé called about a car he saw online. We live in Boston, so he had a lot of questions he wanted to ask before we drove all the way to NJ. The first guy he spoke to (I forget his name), never asked him his name or took his number or anything (obviously he doesn’t know anything about sales). My fiancé called back later in the day w/​some more questions. He spoke to the same guy. The guy said the car was no longer available. The next day my fiancé called back & spoke to Ahmed Farrag. Ahmed took his name and number, & told him that the car WAS available. The first guy LIED. HE GAVE UP A SALE BC HE DIDN’T WANT TO ANSWER ANY QUESTIONS.
So, as this was basically my fiancé’s dream car, it was the easiest «sell» any salesman could ever have. My fiancé wanted to buy the car & gave his cc number for the deposit.
Ahmed told us that bc we live in MA, & MA doesn’t have temporary license plates, that we’d have to drive down to NJ with the DMV form for them, & to sign the paperwork, & then get the plates and drive down a second time to pick up the car. Now, 1^st of all, the DMV form is available to everyone, online, for free. No reason for us to drive down there for that. We asked if they could send the paperwork and we could sign it at a notory’s office or even another authorized BMW dealership & they refused – they insisted we had to come down. So we CHANGED OUR PLANS & made the 5 hour trip (each way) from Boston to sign the paperwork. We were told it would take 20 minutes & we’d be in & out of there.
We called ahead to say when we were coming. We got there & all of the salespeople disappeared like roaches. Every person turned & started walking the opposite direction as we approached them. My fiancé walked through the dealership & used the bathroom, and we still didn’t have a single person say a word to us. After 15 – 20 minutes we tracked down Ahmed. He had no idea who we were. So we had to wait some more while he got the paperwork. While there we had to sign a POWER OF ATTORNEY form! They wouldn’t let us use a NOTORY, and they use the same system with their own paperwork. RIDICULOUS!
They kept us there for 2 HOURS! TWO HOURS to sign a few forms. While we were there, at one point Ahmed ignored us, left us sitting in his office to go deliver a car to another customer! There were other sales people not doing anything at all. We were both so angry that he wasted our time.
The next week we had some questions for them about the car. My fiancé called their sales manager, Alison. She never returned his calls.
About 2 weeks later it was time to drive back to pick up the car. They aren’t open on Sundays, and we work regular jobs, so we couldn’t pick it up before then. Unfortunately the first day we could go was the Friday before the 4^th of July, when traffic is a nightmare. We drove down from Boston. We called the day before to let Ahmed know we were coming. We called again when we were about 30 miles away so that he could get the car ready.
We arrived at the dealership, and again, everyone scattered from us like bugs. We, again, had to track down Ahmed. He was like, «Why don’t you sit down?» ARE YOU KIDDING ME!!! We had been sitting in the car for 5 hours driving down there in crappy holiday traffic and had another 5+ hours of sitting in the car on the drive home once we left. We just wanted the car and to leave. He said, «just a minute» and disappeared. He went off TO DO A TEST DRIVE WITH SOME OTHER CUSTOMERS! We stood around WITH LICENSE PLATES IN HAND for over a half hour before anyone said anything to us. At that point we were SO ANGRY we saw Ahmed and demanded that he help us and get our car. The sales manager on duty, sent Ahmed away, and called us into his office. He said that right then was the first he had heard anything about calling to have the car sent over. He apologized repeatedly, and tried to offer us something (we were VERY MAD). BMW offers an extended maintenance package. When we bought the car, we turned it down. Between the time we signed the paperwork and picked up the car, the price of the maintenance package went up $ 500. He offered it to us at the price before it went up 3 days before – WHAT?! We didn’t want it at that price 2 weeks ago, and now we are mad, and your solution to make us feel better is to have us pay ANOTHER $ 1500??? It’s BS. He promised us rubber floor mats and was willing to listen to us make offers on what we wanted, but really, they couldn’t offer us anything (at least so far) that we wanted.
Finally (after over 1h), the car showed up. BUT it was missing the 2^nd key (that we were promised). He said he’d track down the other key and mail it to us with the rubber floor mats – or order another key if need be. Also: missing navigation CD, wrong color floormats, missing cup holder, wrong grill (accident?), low oil, & missing brake light &/​or cover. :(