Nordstrom

Nordstrom is my favorite store of all time. If I have to buy anything I think to myself «does Nordstrom sell this?» And if so, that’s where I make the purchase. I love their philosophy and when I think of companies that other companies should emulate Nordstrom is definitely one of them. I’m so happy they exist. They make life better. Thank you.

I want to live here. The second floor feels like a loft. The customer service is unbeatable. The salespeople are so friendly and helpful — not fake and that’s how I like it. They carry great styles and have a wide range of price points which is ideal and I love their sales rack. My favorite department store hands down.

Nordstrom used to stand out as best of everything including customer service. How the mighty have fallen. Seems like they’ve hired by way of Walmart.
No greeting, no offer of help and in shoe department you have to rope down a salesperson since most go into hiding as soon as a customer walks in. I’d expect this in Macy’s.
So very disappointed.

I asked an old lady in the jewelry dept a question and she responded in the most rude and obnoxious way. Store manager fails to address issues with incompetency and ignorance in their customer service. High employee turnover and incompetent management. Ugh

The alterations department needs help figuring out what services they offer and which ones they don’t. I would recommend going to a different tailor or a dry cleaners that offers a alterations services. I was very disappointed with the service because they wasted my time.

Rude. This location has slim selection and rude service. Instead of offering to order item for me I was told I should have looked online before coming to the store. This is not nordstrom :(

Great customer service especially in the shoe department, the workers here are always willing to help you the best they can, if they happen to not have your size they will order it, and have it shipped to your home for free. The store is always very organized, not cluttered, or disorganized, unlike other department stores.
The makeup & cosmetic section is very small, they have the same brands as Macy’s, but it’s cluttered into a small area on the first floor.
The ladies in MAC, especially the older black lady had a serious attitude, i don’t know maybe she was on the rag, but thankfully someone else helped me with the things I needed for my daughter.
I initially came here to stock up on lancome products before going away, I usually buy these things in Macy’s because they always give tons of free samples, and when I say samples I mean nice travel sized products that last a while! I asked the lady here if she had any promotions, and she advised me that they only had it last week for a anniversary sale. I did mention how Macy’s always gives me tons of stuff especially when paying over $ 300 for some moisturizer & face cream. I told her if Macy’s didn’t have anything I will come back, had to walk through nordstroms to get to my car anyway.
I did go to Macy’s, and unlike here they gave me tons of free stuff, 2 travel size face wash, four travel size day cream, fours travel size night cream, two mascaras, 2 eye shadow kits, and 2 lip sticks, let’s not forget about the cute little lancome bags also!
Looks like I won’t be coming here for any of my skin care products!

I stopped off at the Nordstrom in Menlo Park Mall recently as I was heading to Long Island. I’ve been to several Nordstrom department stores across the country but had not experienced this particular one. The experience was definitely great! Top notch customer service, the store was clean and my wait time at the register was minimal. I actually stopped here to get my makeup done at the Chanel makeup counter. The ladies were both very informative and just an overall pleasure to be around. I will always return to Nordstrom. They are definitely one of the best department stores around.

I drove 40 minutes to get here for their «expert bra fitting». When I asked for help, 2 consultants started fighting over me. «I said I had her first.» «Excuse me, no, I did…» I guess their commission is worth fighting over? Or they were both just that bored? Or my rack is just that impressive? While they argued, I walked away (they were still arguing as I walked away!) and found a manager, who offered to help me herself. Donna the manager offered many apologies for the immature behavior of the consultants. She was a pleasure, personable and professional, and I’m now the proud owner of 3 very expensive but perfectly fitting undergarments. So, mission accomplished.

I absolutely love Nordstrom. Especially their shoes. I love coming and buying all sorts of heels. Usually you will be able to find anything you want for no matter what occasion. The staff is helpful and friendly. They’re always there to assist you and ask your opinion on shoes so that they may tell other customers.
Another favorite here are the makeup counters. I love shopping for makeup because I can never have enough. It’s always a new adventure with makeup here because I don’t know what I will end up buying.
There is a handbag, jewelry, men’s, and ladies section here scattered on both floors. There’s a huge variety of everything here!

This is my favorite place to shop for shoes. They have a great selection and very knowledgable employees. If they don’t have your size they will ship it to your house for free. Then once I’m done shopping for shoes, I always head up to the juniors section. They have trendy dresses and tops that I don’t notice many other people wearing. If I still have funds left then I head to the headband section. Yes each headband is at least $ 20, but it can make a bad hair day suddenly look fancy. That’s priceless!

First of all, I LOVE Nordstroms, and the company itself is 5 stars in my book. The only reason I give this location 4 stars is that I am a big online shopper (usually at work! :-) and when I try to pick up in store, it often feels like other nearby stores have my item in stock and not this store. I’m not sure if they stock less inventory or just sell more. Other that that, I have no complaints. The store is always clean, the customer service and return policy leads to smile and pleasant worry free shopping. Definately my department store of choice!

Amazing customer service and friendly /​helpful staff! Nordstrom is a great department store as a chain, with their unbeatable return policy, and online shopping management. This Nordstrom, in particular, has always been friendly and helpful with shopping and follow-​up type of needs. For example, their watches department will tend to watch issues even if you did not buy the watch from Nordstrom!
As another positive note, the store is always clean and organized, and never chaotic. So it’s just pleasant to shop there compared to the rest of the Menlo department stores.

Remodeled and what a dept. store should be. I have shunned Dept. stores for years because of the gross amount of unorganized inventory, absent sales reps, and overall confusion of dept. stores. Got a gift certificate so I ventured into Nordstrom and let me just say, WOW. Organized, limited quality stock, sales reps who are present. Online sales are fantastic too… clean website, no shipping fees, and items are either available or not (which is something Macy’s has yet to master). Best department store around these days and I will be back. Thank you!

Hands down my favorite place to shop! I’ve been a loyal fan of this Nordstrom location for over 6 years now. Over this time, I’ve had the pleasure of working with 3 different personal shoppers who were all amazing! Across the board, customer service is solid. Clearly not everyone will have the same experience (and let’s face it, there have been times when I’ve wanted to punch the girl working behind the counter), but once you find someone you trust who has a good eye for fashion and knows your personal style, you stick with them!
Spending the most money in shoes and bags, my shoppers have all come from those departments. I’ve currently been working with a salesperson in womans shoes called Tamara and she is AWESOME. She always knows when sales are coming up and calls me beforehand to schedule appointments. I have small feet — size 4.5 and she always finds me something adorable!
Also, you can go to other departments with your shopper — just b/​c Tamara is in shoes doesn’t mean she can’t help me with clothes and other accessories as well. I just had an appointment with her the other day for the anniversary sale presale and am still super happy. I live in Manhattan now and still travel to Jersey to see her.
Tip: Have a Nordstrom card and use it liberally. You get presale access and great holiday parties with food/​alcohol while you shop! Fun :)

This is my go to store in general, with a couple exceptions. I haven’t found anywhere though that has everything I need under one roof. Nordstroms has an outstanding shoe department, for all ages and sexes. They always have the newest in shoe fashions, and exhibit a wide range of prices. I feel many people are under the notion that going to another department store such as Macy’s is cheaper when it comes to shoes– I don’t find that to be true. If you’re buying things like Jimmy Choo’s, I don’t think you’re worried about the price difference. So for the rest of us not walking around in $ 1,000 dollar heels, Nordstroms prices are pretty competitive. You also have to look at the brand you are buying and how those shoes are priced. Nordstroms carries the same brands as many other stores and department stores, but also has a multitude of high-​end footwear. I’m sure you can find something in your price range if you are willing to look. I really enjoy their spring collection. Not only do they have an amazing selection of flats, wedges, and strap-​up-​sandles, but they are of the best quality. I look at that too when I wonder if a shoe is worth %15 percent more than a competitor or a different brand– sometimes it is, sometimes it isn’t. One thing you should never buy at dollar store quality is shoes. Some things you can get away with buying down, but not with shoes. I have tried before and they always rip, or scuff, or break because– well just because it would seem! Shoes are an investment. You also need multiple pairs unless you plan to run-​down the same pair everyday and soon replace them anyways.
The only thing I really never seem too keen on is their winter jacket selection. I never find something that I’m in love with and usually it is a lot of Burberry. Absolutely a great brand, but I don’t have the extra $ 700 as a college student to spend on a seasonal jacket.
The selection of handbags and fragrances surpasses that of any other store. They have all brands of name-​brand bags at a wide range of prices. You can find exactly what you are looking for. Same goes for their fragrances. Other department stores may have a wide selection of fragrances, but never the quality of bags. Sephora though, has a great selection of perfume and colon.
xoxo, happy shopping

I’ve shopped AND browsed through their handbags/​accessories/​watches department a few times. and each time, I have received dirty stares, NO help, and salespeople trying to keep an eye on me.
I’d rather not be treated like a criminal for my race when all I’m trying to do is check out Kate Spade and Marc Jacobs. Thanks, but no thanks!

I didn’t buy anything I just looked around but I was impressed with the customer service. I peeked briefly at the men’s shoes & clothing sections. (Average prices). I’ll have more time to look around this weekend!
I’ll reiterate from time to time that I do the majority of my shopping at outlets, (preferably Tanger Outlets), But like this past weekend if I see something I really like I’ll buy it.

God, I love this store. Sure, it’s expensive, but the customer service is top notch and shopping here is always a pleasure. Staff is helpful without being overwhelming, fitting rooms are tidy, and restrooms are well-​stocked and clean. I spent a lot of time at this mall when my son was a newborn (it was winter and I had no where else to wander aimlessly!) and I used the «Mother’s Room» in Nordstrom frequently. I can’t tell you how much I appreciated having a quiet and clean place to nurse and change my son. It made me a lifelong fan of the store. Now, I buy my little guy’s shoes and clothing there, and of course, mine. Sometimes, my husband’s, too ;)

Yikes, Nordstrom! Considering your very high customer service standards at every other location, you might want to do some serious evaluation and retraining at the Menlo Park mall. To make a return, you can’t just go to customer service like you would in any other Nordstrom – you have to walk to each department and return items one at a time. And I got no smiles, how are you, or apologies for the inconvenience when a simple return took 30 minutes. Argh. Another time, the shoe salespeople wouldn’t let me browse, and kept interrupting with hard sales pitches.
I am a longtime Nordstrom-​lover. I ordered my bridesmaid dresses at Nordstrom. I have been to a billion other stores, and in each one the customer service was excellent. It’s really too bad it’s so unpleasant to go to the one nearest my house! Please fix this store, Nordy’s!