AT&T

Came here for a device switch this past week and the person who ‘helped’ me decided to change my data plan without my knowledge. I am now in the process of waiting for my data to be reinstated by end of next week. Thank you for the inconvenience. Appreciated.

Came here about a month ago to become a post-​paid customer. I knew going in that I wanted the iPhone 6s. Mohammad was the salesperson who accommodated & assisted me. I am so pleased to be able to say that he was AMAZING. I have never felt so «at ease» while making a big purchase before. He was extremely helpful while remaining not pushy. He made conversation with me, talked me through the entire set-​up process, and suggested phone accessories to me while not being overly pushy or demanding. I am so happy I chose this at&t location.

If I could give negative stars I would. I was helped by Michael, none of the information he gave me was accurate. He told me after 3 months I could upgrade my phone to the next program… I couldn’t.
ALSO.he put my last name was «Half Penny», as a person of Jewish religion I did not appreciate this. I did not notice until I got home, I called and they told me I had to go to the store. No apologies or anything… I went to the store who gave me a hard time to correct my name to my correct name because I did not have proof of the racial slur they put as my last name. I finally got it corrected with an attitude from the employee. I got home and decided I did not want my service with such a racist and rude company when I tried to cancel I was told to pay a cancellation fee and they did not care about the service I was given. I have written numerous letter to corporate and have yet to hear a response.
Don’t worry I have told everyone I know to leave this horrible excuse for a company.

I would give more ratings if I could. Faiye the best store manager by far and Raymond helped me and I must say the staff works well in coordination. I like thier attitude and gives perfect attention to their customers. I keep going to this store for anything small I trust them that much. Kudos guys keep up the good work.

Jessica M helped me out at this store. I wanted to switch over to AT&T from another phone provider.
She was extremely friendly, helpful, patient, and knowledgable. Everything went seamlessly with her help.

I have been going to this store for years and it is extremely busy and hard to really get quality attention, but my experience was very good. Jose helped source a new iPhone 6 which I purchased along with a new iPad Air. He was ultra helpful, knowledgeable about my specific backup needs and explained the new data and purchase plans clearly.
Mobile retail is a tough business to get right, and although this store has some issues, it works for me and Jose in particular did everything he committed to.

I am giving overall rating. First I am customer of AT&T I had Samsung Galaxy Note 1 on contract but device stop working saying «No SIM card» I took it to Menlo Mall store and told since I am in contract they cannot do any thing. It was biggest mistake of my life I switched my wife and my daughter’s phone to AT&T just before this incident. Finally I brought another unlock Galaxy Note 3 now they are saying they cannot register new phone so I cannot get 4G service. Guy who helping me was very arrogant do not want to talk to me or help me I was very disappointed. But learn lesson. All I have to say GOOD LUCK AT&T.

A guy named Michael was absolutely lazy and an absolute moron. He sole job is to greet people when they enter the door and then add them to a list of people who needed help and then inform them when there was an employee available to assist them. Well there was a whole bunch of them working there that was just standing around talking about football with their manager who was just on his phone the whole time. Michael had such a simple job and he couldn’t even do that. Just chatted around with his friends while their oblivious manager just kept checking his phone. After waiting for 2 minutes we noticed an employee named Tansy and we asked for her help. She was very helpful and friendly. She’s the reason why this review is getting 2 stars and not just 1.
I honestly do not recommend people going to this AT&T branch. It’s full of meatheads who only care about football and not their job. If you must visit this branch because you have no other choice then I suggest seeking out Tansy. She’s very knowledgable and friendly.