Macy’s Furniture Gallery

This place is absolutely huge. When you think you are done, you run into another or level that has more to offer. The prices are a bit steep, and I feel like the furniture styles definitely appeal more to an older crowd. We didn’t end up looking at the entire store because it really wasn’t our style, but I think for other folks this would be a great place to furniture shop.

We’ve bought furniture here before — maybe it was still Dayton’s (or Field’s, which was still Dayton’s under a new name). NOW I think they don’t really care about this market. We were looking for a couch and didn’t find what we wanted that day, but I did see a small accent piece that I liked. Couldn’t find anyone to ask about it (although no one else seemed to be shopping there at the time). Went home and thought about it and later decided I wanted it. Returned and checked with salesperson — everything needs to be shipped from Chicago and costs $ 90 in shipping (minimum). This was ¹⁄₃ of the price of the item. Certainly in that giant building they could have a «ship to store free» option like the many stores that surround them. Not surprised the store is always pretty empty

Horrible horrible HORRIBLE customer service. Ordered loveseat from them and was told it would be here the day after Christmas. The day before Christmas I got a call saying they broke the chair and that they would put in a order for a new one and it would be here in a month and now today I just got an email that they aren’t sure if they can re-​make it. Obviously bad at communicating among eachother. Very disappointed.

I purchased a large sectional from Macy’s and it looks great! The sales associate was very helpful and friendly and the delivery was on time and professional.

I recently ordered a living room set from this poor excuse of a furniture store. I was hesitant to place the order without being able to see what it would look like. After several weeks of deliberation, I went ahead and ordered. BIG MISTAKE. It was delivered and was not at all what I was expecting to get. Not only was the quality cheap but the design wasn’t even what I described I wanted. I called customer service to work out something. Not only would they not take it back and have me pay a stocking fee, they refused to even give me store credit so I could pick out something else that would look good in my home. Whatever happened to customer satisfaction??? I WILL NEVER SET FOOT IN THIS STORE AGAIN! They don’t deserve my business. They’re customer service is horrible and their product is of very poor quality. I agree with the previous posts, bring back the customer service and quality that we grew to love from Daytons. I am now stuck with this hideous looking set and no where to put it in my home. Looks like someone is going to get a heck of a buy on Craig’s List.

In June, we visited the Southdale Macy’s Furniture Gallery (Edina, MN) to look at recliners. I found one classic model that I felt would suit my plans for a particular room. We received wonderful attention from a sales associate. But I was not in a rush to purchase. One night, during the 2^nd week of July 2014, a Tuesday or Thursday, after getting home from work, I decided that would be the night I would run over to the store to place my order for two recliners.
I didn’t have the business card of the helpful associate who had previously helped me, but I thought I would describe her, and the staff working would surely be able to help me identify her. However upon arriving, I wandered the store for over 30 minutes without seeing a store associate. I did see at least 6 other folks or couples who were browsing. All appeared to be browsing. None appeared to be engaged with a sales associate. Finally, I saw two associates in the back area engaged in what was clearly non-​business conversation. I paused in front of them. Surely, I thought, they would break from their conversation and ask if I needed assistance. However, there was no acknowledgement of my presence. After two minutes, I resolved that no one working that night would get sales credit for my $ 2,000 sale, nor would that location get «credit» for my sale. Clearly, service is no longer what it once was from the era of Dayton’s et al.

Recently bought a house, and used Macy’s Furniture Gallery Edina to make a couch, chair, dining room, and sideboard purchase. Marsha Ruwe was the sales associate, and did a great job pricing everything out for us, and ensuring that I received the best price within the schedule based on sales prior to and over Black Friday. She was patient and answered all of our questions clearly and honestly.
The couch and chair — Devon brand — were in great shape, and delivery drivers took care to not damage the couch or anything in our home.
Unfortunately we had issues with the quality of the Augusta dining set and sideboard. We tried a couple different pieces (3 sideboards!) and each had scratches. We had to call customer service and negotiate a discount for keeping the pieces as is. it was then that Marsha’s manager, Sathya Venkataraman, reached out and made sure that my account was credited in a timely manner.
I give 3 stars for the dining set and 5 stars for the couch & great customer service!

Bad customer service.
I have never been walked through an entire store without one person saying hello or offering help– and plenty of sales people looked at us and gave us a dirty look. I feel like Julia Roberts in pretty woman– I had Money. I guess I won’t furnish my new house from there…

Furniture wise, Macy’s might not be the cheapest, but their modern European styles is definitely one of the better places in Minneapolis. Still I think one of their bigger downfalls is the lack of inventory. It took almost a month for me get my sofa piece. There was several times where there was confusion as to what was going to arrive and when.
Still, I would say I had a bad experience with their service level. The sales agent «Cory Evans» although talked a good game, has very little follow through. I’m not sure if other sales associate have the same issues, but this one completely did nothing for me.
Upon placing my order I was told when it would be arriving into their Chicago facility and approximately how long it would take to get to their warehouse. Then around the time of it’s arrival to the Chicago warehouse I got no phone call indicating that it came in. I had to personally make the phone calls to find out that the shipment had arrived and had to schedule the shipment into Minneapolis. The only the sales associate did was mail me the receipt.
If I do end up purchasing furniture again. It probably won’t be through Macy’s and definitely not Mr. Evans.

It’s a department store with nice stuff and good sales. That’s really all I can say — a touch on the sterile side but that beats the alternative. Suits, shoes, and belts… I’ve bought them all at this Macy’s… and by I’ve bought them I of course mean my parents have bought them for me. Thanks mom and dad =)

Macy’s does it again. From wedding stuff to fancy sheets to affordable/​sexy/​comfy furniture; Macy’s knows their sh! t.
I went to the furniture gallery on Sunday after visiting that stinkhole Slumberland and the way overpriced Borofka’s and finding nothing to meet our needs at either place. Walking into the Macy’s furniture gallery is like walking into a fancy and stylish Ikea minus the meatballs and lingonberry juice boxes. The furniture is gorgeous, modern and actually comfortable it’s also extremely reasonably priced. We bought a 6 piece sectional plus an ottoman for $ 1,700.
Save yourself the frustration, just start your furniture journey at Macy’s.
**They lose one star for not having enough people working on a busy Sunday afternoon-​it took us awhile to actually pay for the couch.