Johnson Pools

Nightmare. Hard to get anyone on the phone and when you finally do, they don’t know anything. They then offer to have to correct person call you back-​which, of course, never happens. Wasted so much time this summer waiting for opening and service that I regret leaving Lothorian to give Johnson pools a try. Unfortunately, zero stars is not an option.

They are great at getting your service scheduled and completed quickly. However, their prices aren’t that great. Don’t let them convince you to buy the parts directly from them. I needed an Intellichlor power center replaced and I saw them for $ 304 on Amazon. I asked Colin why I should buy it from Johnson Pools at $ 476? He said it would come with a 3 year warranty. I tried for 3 weeks to get them to send me the warranty in writing and when he finally sent it, turns out it’s only for 1 year. And you only have 60 days to register your warranty so if they don’t get it to you quickly enough, you could lose out on the warranty all together. I wasn’t real happy. Spent an extra $ 172 bucks for a 1 year warranty. Not a good value in my opinion. Don’t let them try to up-​sell you on their marked up inventory unless you get the warranty in writing ahead of time.

Ive been a loyal Johnson pool owner for 6 years now and use their retail store for supplies eventhough i live on the Easter Shore! But thats changing now. Must be new management. The water testing desk was a mess with papers and invoices and business accounting piled up. They were understaffed with only one guy Curtis testing, answering phones and dealing with other customers eventhough I was first. And then he tried to sell me so many extra products that ive been told for years were not needed. He was about to sell me $ 500 of salt eventhough I told him I just put it in the week before. When I asked him wouldnt the existing salt start to work once it got warm he admitted it but said that I would need chlorine shock and pucks in the meantime. Getting every dime out of me! Not going back.

Purchased a gunite pool years ago and the staircase continued to crack. Johnson’s sent a subcontractor to fix it three times. Each time the pool was drained and the plaster was exposed to harsh heat/​sun. The second repair, I noticed spider cracks in the plaster where the pool was exposed without water. Johnson’s assured me it was normal and did nothing to address the issue except continue to send the sub-​contractor out to ‘look’ at it. After the third repair the pool’s entire surface was rough except for the new plaster. Johnson’s tried to claim my water chemistry upon closing caused this which is not true! Denise at Johnson’s Pools hung up on me and only passes my messages on to the owner. The owner Mike has never called me once! Now I am hiring an attorney and according to Denise «that’s my choice.» Please do yourself a favor and contract with a more reputable pool company. Never Use Johnson Pools due to poor workmanship (my pools was not installed even and is not in the shape of a lagoon as contracted) and for their abuse of customers for problems ‘they caused.’