Safelite AutoGlass

I had a small chip in my windshield replaced this morning by a Safelite technician. He was a younger gentleman (Joseph), and was probably one of the most polite human beings I’ve ever come in contact with. He arrived on the earlier half of the estimated arrival window which is always a plus. Polite, courteous, professional, and helpful! I’ve never had anything done by them in the past, but they were referred to me by my vehicle insurance company. I was truly impressed! I knew that the «cosmetic» part of it wouldn’t be perfect, but that the structural aspect of it would be sound again. They made that clear through both my insurance company, and by Safelite as well — so there were no surprises. I’m not entirely sure which location he was coming from, but the repair was done in Bloomington, MN.
I hope that the technician who helped me today (Joseph) gets some serious positive recognition at work. If a company was filled with people like him, their customer service would be «second to none.»

Okay — so I know my last review was a rave review & as much as I appreciate how Safelite handled the following situation — I took off a star because of the HASSLE of getting my window/​door fixed.
So car gets broken into — take car in — fix window — go home — is the normal process. Well this is the process that happened with my car: car gets broken into — take car in to get fixed — window fixed — window not fixed correctly & wouldn’t roll down automatically — take car in to get this fixed — window fixed correctly — window now is very picky as to when it rolls down and up — schedule to get this problem fixed — guy’s car breaks down and he sends someone else out — this guy leaves within 5 minute because he doesn’t know what to do — schedule another appointment WITHOUT telling me about this appointment — come to fix my window — window now rolls up and down with no problem — but now car door locks me in the car & causes my car to beep (if you have a Nissan with push to start you know what I’m talking about). They have absolutely no idea what is wrong — but they do pay for me to take my car to the dealership to get fixed.
So — they really did take care of the problems with my car — but it caused a lot of frustration & me having to drive a horrible rental car for the week but it is fixed now & I would still recommend Safelite to friends — but I just wish it was less of a hassle.

Technician was friendly and experienced: worked for the company for 30 years. Came to my home and had the work finished in 40 minutes. I went through Liberty Mutual insurance and schedule an appointment online. Hassle free.

It was –15 below windchill this morning and I was worried that since I don’t have a garage that my service would need to be moved to next week, as I obviously wouldn’t want someone working outside in that weather. My technician came out to pick up my car to perform the service at the shop in Eden Prairie. What a total surprise that was! Matthew was even cool and understanding of the incorrect address that I should have checked in the email sent to me prior to the appointment. I am super impressed with how everything happened today and can’t thank Matthew enough for keeping the appointment, being super professional and unbelievably getting this appointment done on time. Thank you for amazing service!

Finally got around to getting that windshield replaced. Thanks for furthering the destruction of my vehicle, MN winters.
Called, got an appt. It was about 1.5 weeks out for them to come to my place of work. No prob.
Got a call and an email day of. Cool.
Got a call when he was arriving, confirmed vehicle and details. Cool
Got a call when he was done with details and a few little extras. Very cool.
Great service. Install looks great and haven’t had a problem with it since.