Firestone Complete Auto Care

CAUTION!!! If you want your car to be fixed, DONOT go to their shop at Eden Priarie. The mechanic not only doesn’t know how to repair your car but also how to diagnose it, though they charge you lump-​sum for it. My Service Engine light was switched ON and it was a Sunday so had no options but to take my car to them. The manager won’t pull up the codes till the time you donot go for ENGINE diagnostics, which they charge a lot. He came back with a list of options to which I got all the engine repairs done (and they charged a lot for that, more than any place in town). I asked again and again to the mechanic and the manager if the car is 100% fixed and they assured me that everything would work perfectly and claimed the mechanic knows everything. But when I drove my vehicle, it was really rough and the Service Engine light again came up. This time when I went back after spending a fortune, they gave me an impossible quote and said this is a new set of problems which weren’t there then but have come up now. I doubt if they have worked on my car as the mechanic hardly worked on my vehicle and knows nothing. In a week’s time the car again broke down. When I asked about the problem, the manager was really rude and was trying to take advantage of my situation as I had already paid. If Firestone wants to maintain their standard they should look into the situation of this centre. If anyone needs any clarifications, I have both (my receipt of the work done) and the new quote, check the two dates and they are just a week apart. I would NOT recommend anyone to this shop but rather BEWARE of them. They will surely make sure that they loot you entirely for replacing those parts which aren’t necessary and not solving the issue so that you come back again and spend on other stuffs which result due to their mistake. This is sheer negligence of professionalism and integrity towards any job. It has been more than a 1.5 weeks since I have been calling the customer service but everytime I hear that it has been escalated to the Corporate and they would contact in 48 hours but this never comes. I am really trapped. If people at Firestone are reading it, please respond with an assurity so that the brand-​name is maintained. Though I got an email yesterday but my post somehow wasn’t visible. Please resolve this issue.

People are so rude. Gave attitude and workers ganged up on me.
They stripped my bolts from doing an alignment. Went to another firestone and had no problems.
Only want your money. After they have your money then they will do half the job.

Ran over a nail came in because it was only place open at 8 and they repaired it and everything was awesome and cheap.

This place is awful.
Here’s what happened:
I drove my car to its last few drops of gasoline before I decided to pull into a gas station. Unfortunately that’s when I found out that my fuel door wouldn’t open no matter how much I pushed on the latch or physically tried to pry it open. I was in a panic because the last thing I wanted to happen was to be stranded in suburbia without gas. Anyway, I did a quick Google search on my phone and found out it’s most likely the cable that’s broken and should be an easy fix. Fast forward, my dad comes to my rescue and we go to Firestone and explain the situation. Much to my dismay they tell us that they need to run a diagnosis for ~$ 40 because «it could be a variety of things.» ARE YOU KIDDING ME? I literally have no gas in my car and you’re charging me $ 40 and wasting my time when you obviously know that it’s an easy fix.
We ended up driving (and making it) to a Honda dealership where someone spent literally 2 seconds pulling out the cable from inside the trunk and opened the fuel door. Problem fixed. For free.