DoubleTree by Hilton

Booked a room there months ago for a wedding. Upon arrival at 2:30 on the 29^th II was informed that I absolutely could not check in until 3. I had done the flowers for the outside wedding and was in dire need of a shower prior to the 4 p.m. reception start. Still NO. Okay. We go into the bar/​restaurant to have a drink and a bite to eat… Ria took care of us and was wonderful. Give her a raise. Anyway at 2:45 we notice a line starting at the check in desk. We get on it. 3 o’clock comes and guess what NO ROOMS AVAILABLE! Say what? You have a block of rooms for a wedding and at 3 none of them are clean? Unacceptable. We waited on line for at least ²⁰⁄₃₀ mins before we got our room. Other guests waited for a solid hour. Then it was rush, rush, rush. Food was eh at best. Bartenders wanted to be anywhere but at work by their attitudes. And they had the nerve to refuse to knock a few dollars off the room price after all that. DO NOT STAY THERE OR HAVE YOUR WEDDING THERE. Awful.

Great attentive staff! Keep up the good work, it is much appreciated.

Very happy with staff from the front desk to the restaurant. All were attentive and efficient. Warm cookie was a nice touch as was the business center with remote printing option. Restaurant food was just ok. Turkey burger and sweet potato fries were a bit bland. Breakfast was standard and nothing special. Having said that I would stay here again as the hotel stay was great.

Came here for a wedding. Beds are comfortable, food in the restaurant was definitely yummy, and place was hospitable. Loved the shower pressure. The food for the actual wedding though was a let down and I got sick later that night. Don’t know for sure if it was from the food or just a tummy problem (didn’t drink at the wedding though) They forgot to give us cookies, but I’m a bitch and asked for mine later lol Only giving this place 3 stars because it’s not a bad place, but not a great place. Just averages itself out.

Nice comfortable rooms. Contract rate 99. Good location. Applebee’s short walk. Monmouth mall 5 min drive, more places to eat. AMC movies. Only issue we reserve king rooms and called a day ahead to make sure we could check in early, was told no problem. We checked in just after 10am our rooms were not ready, had to change to queen room. Not a big deal, but …

Upon arrival to the hotel and front desk, there were three staff servicing another hotel guest who was checking in. The two females were actively trying to help the one guest and the one male staff was standing away but just observing what was going on. I was never welcomed at all and never provided any courtesy that I would be serviced shortly. Once the other guest was done, I approached the counter. There was absolutely NO greeting made and none of the two females even looked up at me. The only words out of the one female staff was «last name?» as they both had their eyes fixed on the computer monitor.
This was extremely disappointing as a arriving guest but more importantly a Hilton Diamond member.

Stayed for what would be an indeterminate amount of time up to four nights possible. The place was not warm and inviting, in terms of the staff they were nauseatingly fake and you just knew they were making comments about you as soon as you walked away… it was in their tone. The strip at the foot of the bed was stained and dirty and there was olive oil on the table and dressers. Then in the breakfast nook the server was rude and overwhelmed. I can’t believe they boast Hilton. The cops were there at least twice during the first 24 hours, I had to leave and go to the hotel next door… much more genuine and quiet.

To update… we were contacted by the hotel’s Operations Manager. She apologized profusely, took steps to ensure this would not happen again, and gave us a spectacular deal on our next stay, which we enjoyed without further issues. We are much more comfortable now booking rooms for future stays.

Really disappointed from the minute I walked in and greeted by the front desk.
First issue they couldn’t find my reservation. The guy kept saying sorry don’t have it, don’t see you. Sorry. Then he offered me a cookie. I don’t want your damn cookie I want my room.
Finally found it.
Incident 2:
Me and a number of people went for dinner in their restaurant. We thought this was going to be a fast meal. 1.5 hours later our food comes out. It’s Monday evening. We ordered 3 appetizers and burgers. I understand the kitchen was backed up, however the waitress could have come to our table and acknowledge the fact that we where sitting there for over an hour.
Horrible experience.

This was my first time staying at a DoubleTree and I would happily stay at a DoubleTree again. Despite the hotel’s appearance from the outside looking like an old office building, the nice landscaping and modern, clean interior make up for that. The fact that the hotel is located near the highway is not a negative, it’s a convenience — during my stay I did not hear any traffic at all coming from the highway. When I arrived to check in I was able to get my room upgraded which was good, but the design of the room I got is kind of strange. Other than the bathroom, it’s one big room with a sofa bed and desk on one side and then a wall in the middle and then on the other side of the wall is a king bed. The wall in the middle divides the room in half but does not extend all the way across the room so you can walk around the wall on either side with no doors, so you can hear what’s going on in the other side of the room. This DoubleTree has a pretty good location — it’s a less than twenty minute drive to the beach (Long Branch Beach) and a less than five minute drive to Monmouth Mall which also has a movie theater. Also located just five minutes away from the hotel is the All Seasons Diner which is located across the street from the Monmouth Mall. The All Seasons Diner has a huge menu, good quality food and is open late. Of course staying at a DoubleTree means complimentary warm cookies! This was my first time having the DoubleTree cookies and I was impressed! The cookies are soft and chewy — just how I like it! Because we’re Hilton Honors Diamond members we got to go the new Hilton Honors Gold and Diamond Lounge. The lounge was brand new at the time we were staying here and is a former hotel room. You can hangout in the lounge and watch TV and eat and drink free food and beverages.

Ugh … and now a canned apology from the hotel? Why couldn’t they care a little more while I was checking in? Faux service is actually worse than no service.

Bad smells from staff smoking outside the door! Food at Aqua is not very good. a couple at a neighboring table changed their baby’s diaper ON THEIR TABLE! (I’ll say that a staff member told them not to do that, but too late– done-​with the dirty diaper on the table! Holy cow! The staff seemed lazy to me, pleasant enough, but not going the extra mile. Room was clean but smelled weird! Cookies were offered in room– plus!
Walls are thin! You’ll know what’s going on around you… yikes!
Not highly recommended. Sorry.

I recently stayed there while visiting family. I’ve stayed here before and had great experiences. This one was mediocre. Upon checking in, the woman at the desk, «Trainee» by her name tag, had some difficulty getting me checked in. She seemed new to the entire process. The room that I got was very clean and parking was specious as always. When checking out, I was presented a bill although the room was paid for in points. When I asked about this at checkout, the woman seemed kind of confused about the whole process and didn’t seem to see what my concern was. It was ultimately rectified, but took longer than it should have. I’ll probably stay here one more time and if it was like this stay, I’ll probably look at using another Hilton property for the next time that I am in the area.

I redeemed Hilton Honors points so I can’t speak to the price. The place was hectic on a Saturday afternoon with three separate wedding parties. The building is old, but the rooms are nicely updated. The rooms can be a bit loud if you have a connecting door to your adjacent room and your neighbors are loud.

Ehhhhh… Traveling for business and was put on a floor with a boys hockey team… not cool. Paper thin walls, I could hear my neighbors AC kick on and people walking up the hallway chatting (aside from the hockey boys yelling). Extenuating circumstances aside, the place is run down. It’s neat and probably clean enough but so in need of updating I just felt like it wasn’t clean, ya know? I’d rather stay at Hampton Inn which is my usual Hilton brand go-​to.

My room was up to double tree cleanliness and employees were great that’s what got them 3 stars. I was up all night listening to drunks in the hall and in the rooms next to mine. What a party place! Paper thin walls caused me to hear everything that went on in the rooms next to mine. Very disappointed!

Not impressed at all. Paper thin walls caused me to awaken to my neighbor blow drying her hair at 6am. I could even hear her putting on her makeup! When I arrived, they recommended I park in the back because my room was closest to that door. Well, that door was locked and not accepting my room key. I then had to walk to the front door with my 3 bags. I had a handicap room because that was all they had left. However it was located in such an inconvenient spot. .especially for handicap. It was a 1^st floor room but required me to go up to the 2^nd floor. .walk to the end of the halfway and take another elevator down. And upon leaving, their computers were down and they couldn’t provide me with a receipt.

My family and I stayed at this hotel about a year ago and the conditions were absolutely disgusting. I regularly travel for work and have seen many hotels throughout the country, but this was the absolute dirtiest hotel by far (pictures are posted of the conditions in the bathroom!). Staff was largely unresponsive to my concerns, including the General Manager (until I met with him and showed him the pictures). After I showed him the pictures, he was all of a sudden my best friend, but before that I believe that he thought I was lying to him.
You may ask why I’m posting this a year later, and the answer is easy, but it only makes the level of service worse. After the above situation, the General Manager gave me a certificate to use at the hotel for a free night. We gave the hotel a second shot about a year later. Before I checked in, I had several discussions with the manger about our prior experience and out certificate. The manger said I don’t need to do anything other than check in. I was advised that I did not need to bring the certificate with me. Checked in, stay was okay, air conditioner didn’t work, but generally, I’d give that stay a 2.5 (if it weren’t for my subsequent problem). They decided to randomly charge my credit card 5 months later for my free stay! Currently disputing the charge and I still have the certificate that we used here with me!
Just so fed up with this hotel. Dirty conditions, unresponsive and unorganized staff. Don’t stay here for anything!

Nice hotel rooms are clean mini fridge in the room staff was all friendly and bed was very comfortable

No no no! I wrote the following letter to customer service.
I called to complain several times about the following things:
1. Unnecessary fire drill
2. Tube of preparation h in the couch
3. Bathtub wouldn’t fill up (I have a 5 year old that doesn’t shower… he bathes)
4. Toilet not flushing
5. Call room service to place an order, and never received it
I’m livid. I’ve already filed a dispute with my bank, because my stay there was so disgusting. I will never stay at a hilton again. I feel bad for people in the regular rooms, as I was in a suite. I can’t imagine how filthy those rooms must be. Anyway, if I’m not comped for my stay in its entirety I will have the hotel inspected and contact the BBB. I am a Pharm-​D, and the tube of preparation h just threw me over the edge. Don’t you clean your rooms before guest check in? Absolutely disgusting. This email is also being posted on every trip advisory site. People need to be aware of the unsanitary conditions.
Ty

It older, but it’s been refurbished. My room was clean, with nice bed linens. My bathroom was nice, and it was clean. My room was quite large too. Free Wifi. I’d stay here again.
The only knock I have against them is the breakfast buffet in the in-​house restaurant «Aqua». It was terrible. Skip it.

To clarify I spend 150 nights on the road a year so I guess I can call myself experience. Due to snow storm had to check in. The room had very poor housekeeping. It appeared that someone had «used» the room prior to my arrival. Items in trash can, toilet and bedspread was dirty. Bathroom floor dirty. Due to the storm I had no other choice Front desk said no other rooms… Did not offer to come clean
Since Dominos Pizza was closed had to order room service. One hour and 55 minutes, really??? Then they put 18% on tip on bill plus $ 2.00 delivery service. Then she wanted a tip. NOT.
I respect the storm but management could care less. Hello Mr Hilton your management does not care
If ever stuck again will seek other hotel

Jenny at the front desk is attractive and pleasant. room’s big, bathroom’s clean, bed’s comfortable. what else can you ask for? It’s a hotel room. I feel like some people get carried away with petty complaints.

Stayed here after a friend’s wedding. The room was large, bright and very clean. It had a safe and refrigerator in the room which is a plus.
We got here a little early, couldn’t check right away so we had lunch at the hotel restaurant/​bar called Aqua. The staff is very friendly and seemed to bend over backwards to make our stay pleasurable. They even kept the bar open later than usual so all the wedding guests can continue the party after the reception.
They have an outdoor pool and fitness center (the only exercise I did was 12 oz curls of Blue Moon) and are conveniently located right off the Garden State Parkway exit 105. They are in close proximity to the Monmouth Mall and Monmouth Racetrack.

I’m not really sure how long this DoubleTree has been around, but it was not on Unilocal until I got there.
It seems like it is relatively new or refurbished. maybe post 2005. As with all DoubleTree’s, I really enjoyed the warm cookies at night. Yumm!
The staff is very friendly, the rooms are quite nice and nice and spacious, and the breakfast is very good (and free for Gold and Diamond members)
I will definitely stay here again.