Fresh Start

I live in Temescal Valley/​Corona area. I hesitated writing this review but then I realized that if I did not, someone in a similar situation would go through what I have gone through. I stayed with Fresh Start for over three years. The reason for this is because, I just did not have time to go through the interview process again. That being said, they were not always the easiest to work with. If I was sick and did not want them to come, I was charged a fee. However, they had no problem moving me around to meet their scheduling conflicts. I was not given a reduced rate either. Because I have dogs, I asked for the same cleaning lady to come every week because I did not want a new face every week upsetting them. Even with that request, I still had between 3 and 4 different ladies coming. They all did not deliver the same level of cleaning either. Some were good, some ok and some I could barely tell that they had been there. After much complaining and pleading, Jennifer, the office manager/​owner, finally gave me a good cleaning lady. I told Jennifer that I only wanted her! Now, I realize we all have vacation time and I certainly would not expect my cleaning lady to forego any vacation that is owed her. That being said when Rosie (their best cleaning lady) could not clean my house the sent a substitute. This lady, argued with my daughter on everything that she was supposed to clean. Then I literally spent a most of my very busy morning on the phone (I am at work mind you) telling this lady the tasks that she was supposed to clean. When I called Jennifer to complain, again, she said she must have an old list. THAT WAS IT!!! I was done. I called Jennifer back… again and told her after this visit consider my account closed. Jennifer called apologizing and offering to have someone come the next day and clean for free. NOPE! The damage was done. I cannot strongly enough tell anyone that is looking at using Fresh Start, to keep looking. You will NOT be happy. I promise! I now use Matthews European Cleaning Service! AMAZING!!! Not only is my house so much cleaner, they are quick. This is a company that I would recommend, and have, to anyone. Call and ask for Mira 760−459−9441

My review above IS for Fresh Start in the IE. I got their info from home advisor. Their owner or managers name is Jennifer. My encounter with them has similarities to Regina’s In Fresh Start’s prior reviews.

Very pleased with the service and rates. We have set up a regular Bi-​Weekly cleaning.

I too had a horrible experience. Jennifer the owner told me someone would come between 10:30 am and 12:30 today. At about 12:00 Diane came but refused to clean my home because I told her the Terminex guy came 3 days earlier to spray my kitchen cabinets and the perimeter of my home. She said it was toxic. Even though I had told Jennifer why I wanted them there to clean my cabinets and I told them the spray is not toxic once it drys. Which was days before. You would think I had said agent orange!!! Jennifer called to apologize and offer someone to come out tomorrow. But I had wasted all morning on them. She also offered a $ 50 discount Next service after I clearly said I wanted nothing to do with this company. Buyer beware. Don’t waste your time.

I spoke with Jennifer the owner of the company at length on what I wanted, size of the area being cleaned and price before scheduling cleaning. When Jill arrived again we spoke of the expectations and she gave an estimate of 4 – 4.5 hours for a price that was over the price I had expected to pay after speaking with the owner. I remember the owner saying we would love our house when they were finished and I figured they were already there. She mentioned that we were very neat. After about 30 mins another person showed up and she joined Jill in cleaning. 2 hours later they said the time was up for the price that we had agreed on. My husband said I thought we agreed on 4 hours. It wasn’t a total of 4 hours but 2 hours per person they explained. The clock actually started during the time which she was giving us the new estimate and texting with her boss. We ended up paying more money for them to finish the job. The cost was $ 60 an hour, for basic cleaning and they skipped stuff in order to finish in the extended time and used our cleaning products. Total rip off, extremely disappointed. I have never written a poor review on any service received. These people are crooks.

OMG I wish I had read the reviews first! I DON’T want to even give them one star!
Fresh Start in the Inland Empirer it is through HomeAdvisor, Inc. and the phone number is (909) 730‑6417. HORRIBLE SERVICE! I agree the service is a joke. Should have known the whole time she kept saying it was between $ 69.00 and $ 139.00. I finally agreed with Jennifer she was not to go over $ 89.00, and even then she was to call me and get a authorization for the $ 89.00, (SHE NEVER CALLED).
She sent over Marsha, suppose to be the best. Marsha half cleaned the apartment. I called Jennifer the owner, after my daughter called complaining, while the Marsha was there. I left Jennifer a voicemail message. Trying to be fair, I told her to call me discuss a fair and appropriate amount for the service.
After all that Jennifer still charged my credit card for $ 139.00 anyway and then offer me a $ 25.00 discount for their next visit. Mind you I already had told her I do not want to do business with them anymore.
I WILL BORE YOU WITH MY STORY: I hired them for cleaning service for my daughter place in Riverside, it is a tiny apartment no more than 750 square feet this includes a separate room for her roommate, that they did not go into. I hired them to clean my daughter room and the common area. So this is what she was suppose to do as follow:
Her bedroom
Clean…
1) Sink and counter top
2) Toilet
3)Tub
4) Mop the floor in the bathroom
5) Run the vacuum in her room
Common Area:
Clean…
1) Mop the floor in the living area and kitchen
2) Clean the stove top
3) Wipe off appliances toaster and coffee maker
4) Vacuum a small rug.
Marsha arrived at 1:30 and finished around 4:00 (2.5 hrs.) My daughter called because she was not happy with the service, she put Marsha on the phone. I asked her exactly what she did, she could not answer me. Kept saying the work she did was worth $ 139.00. Basically a hourly rate of $ 55.60. My daughter sent me pictures right after she left with the floor in the still dirty, the toilet half clean and the tub with soap scum on it, and in her bedroom behind the door where she did not vacuum clean. The stove top still dirty. And the worse part my daughter roommate from Paris and two other people there said the floor looked a little clean and the common are smelled good. But she also felt she did not do anything. I wish I could upload the pictures.
i AGREE IT IS SAD JENINIFER KEEPS SAYING GOD BLESS YOU! I DO NOT RECOMMEND THEM! DO NOT CALL THEM OR USE THEM!