Willamette Dental Group

Wonderful dentists and hygienists! To care of my broken Tooth right away and we’re just awesome about it!

DON’T GO HERE IF YOU CAN AVOID IT.
I hate to write negative reviews but I really feel like it’s my obligation warn people about the terrible service this place does.
Things I wish were not true about this office/​dental group:
1. The dentist I saw was not happy that I wanted to ask questions and actually understand my care. She started talking to me when I was upside down still in the chair — clearly had no bedside manner and did not care about my comfort level.
2. No one explained to me how often I needed to use the treatment items they recommended.
3. They only allowed me to come in ONCE in the last year for a cleaning — who does that? I mean, twice a year is a minimum, and I often ask for three or four.
4. They charge you if you switch to a new dentist with *ahem* modern dental practices and want to have your records sent to the next guy because they have not digitized their records.
You can and will probably get better service somewhere else. Terrible customer service!

Our dental insurance changed recently, and this was the closest in-​network dentistry on our plan. I was a little worried that they did not seem to advertise that they specialized in pediatric dentistry — our kids were accustomed to going to a fancy (and expensive) dentist in NE Portland that had animal-​themed rooms and lots of bells and whistles. Turns out I had nothing to worry about.
While the Eastport Willamette Dental has far less frills, their great staff more than makes up for the overabundance of toys and primary colors. My kids don’t notice anything’s missing. Dr. Javier and Dr. Michelle are both super warm and kind. The hygienists are superstars — when my son freaked out right before getting his cleaning and sealants, the hygienist took probably 20 – 30 to minutes patiently talk him down and wait him out, and never once made me feel like I was making them run behind or inconveniencing them.

My husband and I had dental cleanings and general dental upkeep appointments. We were scheduled in a really timely manner. The front office staff was very nice. The dental hygienists were really good, gentle and very efficient.
The dentist Dr. Michelle was great! She stated both of us had teeth that were in good shape and didn’t need to come back for a year unless we were having troubles with any of our teeth/​gums.
The office offers «preventative care» plans instead of «rob-​you-​blind with unnecessary procedures» plans. Which of course, we like!!!
Our insurance is great and covered all our stuff and the office staff didn’t demand us to pay anything before leaving!
I was informed by one of the staff that the office was getting a remodel soon. Which is definitely a need. It wasn’t that the office was in terrible shape, just the equipment was old and the rooms were relics (compared to some offices I have been to). I can overlook the aesthetics of an office as long as I am getting good care. It will be nice to see the «new office» when I return in a year!
Will be taking my daughter (age 5) to this dentist and I will repost/​update then. I am interested in seeing how well they treat pediatric dental patients.
***I would have (probably) given the office 5-​stars had I not been there for 2 ½ hours for a routine cleaning (I didn’t even get a full set of x-​rays!). The office was overbooked and understaffed AND they had an emergency patient! At least I wasn’t the guy in the next room — he got rescheduled. I would have also rated the practice higher if the equipment had been more updated (i.e.; DIGITAL x-​rays, TV’s in the rooms and better dental chairs).