Emerald Automotive & Tire

I don’t usually write reviews but feel I have to after my experience at Emerald Automotive. Went in for an oil change, tire rotation and I had them install a drivers side fender When I got my car back it was filthy. It looked like someone wiped their oily hands on my passenger seat. I had them clean it, they did a poor job. Then I got home and they didn’t put my oil cap on right and there was oil all over the engine. They stripped the threads on the cap too! You would think an oil change would be pretty basic work but obviously they couldn’t do it. Please don’t go Here!

I saw Emerald Automotive’s sign advertising a $ 12.95 oil change. There was no disclaimer on the sign about «up charges.»
They got the car on the lift and came to me and said (paraphrasing) «your oil filter is $ 10 extra.» Since the car was on the lift I just went along with it. The required oil was conventional 5W30.
When the time came to pay for the service the oil change ended up costing me almost $ 34! I am rounding it off to $ 34.
So, the $ 12.95 oil change ended up being almost $ 34.

Impressed with the perks of loaner car and honest show and tell method. So impressed I work there now.

Prompt service, very affordable & excellent customer service. Go check out the website!

Awesome service and the price was less than any other shop I called. Definitely impressed with Kevin and Brian they were phenomenal to tell me the problems and show me what was happening to make my car run horrible and I left happy and my car has never run so great. Thank you for the great work

I only gave one star because I had to. I do not recommend this place! The owner is abrasive and rude to his own employees and dishonest to woman customers. I took my car in for an oil change and they came at me saying my brakes were so bad that I should not leave in my car especially with my child in it. «It was too dangerous“and It would be over $ 500 because there was such damage to the rotors. My car is newer with low miles-​and my husband called b.s.- I left. Went elsewhere. My brakes were fine. I actually had them replaced 8 months later with 25% left on them. What a shame. FYI this place was on lakeshore and now has moved to Vine Street– just a warning! Beware!

The power of social media, Brian, is that it is absolutely timeless. I really owe this review to my community, and to all my friends and family members. New to Unilocal!— I plan to fully utilize this forum to bring awareness, fairness and equity to those who might be voiceless.
I also want to sing the praises of our many, many fantastic local businesses — those who rise to the occasion with solid and reputable business practices, fair treatment and/​or pay and benefits for their employees — those who are honorable among us and worthy of our patronage. I do not feel your business fits this profile, and there are BBB complaints that seem to support my assertion. It’s a real shame, too. As a small business owner in a wonderful County and City such as ours, you could and should have raving fans. If so, perhaps we’ll hear from some of them — former customers, former employees, businesses you do business with.