Shaw’s

I don’t know what’s the deal with the bad reviews. I’m a manager of a large hotel brand in Boston. I come here about 3 – 4 times a week. They are simply amazing! I moved to Weymouth a little over a year ago and this store welcomed me with open arms. To clear up a few things.
#1 speed up the lines is something most people like who are not friendly people or kind of keep to themselves. I see the cashiers ask one question to the regulars and the huffy pushy people are rolling their eyes and tapping their feet. Yes this is a supermarket,
But they are also into Custumer service. Being nice and engaging with the customers are what brings them back. If your in a rush for some eggs or milk and your pressed for time, go to the gas station and get your groceries. Hospitality is what companies are striving for, so don’t come in the store if you have $ 100 worth of things to buy and you only have 10 minutes to shop.
Make more time for yourself and you will see this is a supermarket that not only give kind and friendly service, you will be out before you know it.
Also for you speedy folks looking for the in and outs there a gas station further down the road, you can get your eggs, hotdogs and bread and be out in seconds. I promise you, this guy won’t say a word to you, so you will feel right at home.

For security reasons I always write «Ask for ID» on all of my credit cards. Well Shaws now demands that you sign your credit cards before they will let you leave the store…, Or so they tried!
This will be my last time at a Shaws.

The store is nice and clean the prices are good but the cashiers and baggers need to speed it up and stop talking. It would be faster if they didnt ask you to fill out a survey or play monopoly games everytime you pay.

Find the prices much better than nearby. Also, all the help are ready to answer a question. Deli folks very accommodating and friendly. Never a problem morning or evening.

I really don’t understand how it stays in business. it’s always dead, it’s lacks certain fruit and vegetable, it’s not cheap except for the usual crap and the lines at the registers are long .
I wish these places would just close and make way for something else, Market Basket please…

Worst grocery store I have EVER been in. Waited 20 mins at the deli while 2 employees walked around not doing anything. The manager finally came over and said something but geeze come on. No wonder I always drive across the street to Stop & Shop. AWEFUL!!!

How does this place stay in business? This past Sunday they had 2 registers open with 5 –6 people waiting in each line. There answer for the bad service was employees didn’t come to work. The manager actually threw a customer out of the store for complaining. Instead of throwing the customer out he should have opened another register. Weymouth desperately need a Market Basket.

The store is dirty. My evidence would be that the floors are constantly dirty. The people who work there look like utter hell. NObody has a clue about anything. They only have a couple of registars open at all times no matter what. The cashiers and baggers can’t bag. They constantly put cleaning products with chicken or cop an attitude if you ask for paper and plastic. Overall not a pleasent shopping experience and this is a store to be avoided

This place really needs to work on employee training, and getting their prices accurate. I went here a couple of weeks ago. Two items on my list were a 12-​pack of Pepsi and some dishwashing gloves. At the time, they were having two specials on the Pepsi 12-​packs. Yes, two specials on one item, just to make it confusing, right? One of the specials was just a straight sale price, and the other was a lower price if you also bought a bag of chips. I didn’t want the chips, so I qualified for just the regular sale price.
So I brought my items up to the counter, handed my Shaw’s card to the cashier, and began to have my items rung up. The Pepsi rung up at the regular price, instead of the sale price. When I brought this to the cashier’s attention, she explained to me that in order to get the sale price, I would need to buy the chips. I explained to her that Shaw’s was having two separate specials on this item. She was not aware of any other specials on this particular item, so fine then, I told her I didn’t want the Pepsi and to take it off my bill.
Then she rings up the gloves, and they came up at a higher price than what was listed in the aisle. Again, I brought this to her attention, and she had another guy working the front end do a price check on them. I followed him out to where the gloves were, and showed him the price label where I got the gloves. Well, it turns out that that price was only for the medium-​sized gloves. I had the large ones. (Sigh). Okay, whatever. So, I asked him if they had any mediums. Nope. That was all. Just «Nope». He didn’t offer a raincheck or anything. Just «Nope», was his response. Fine then. Put the gloves back, I don’t want them.
I had that experience a couple of weeks ago. Then there was the negative experience I had tonight. Among other things, I bought a half pound of loose Java Delight coffee. .48 pounds to be exact. Here’s the thing. They also have Green Mountain coffee for $ 11.49/lb. The Java Delight is only $ 7.99/lb. Can you see where this is going?
I brought my items to the cashier, told the cashier that I had Java Delight coffee, not Green Mountain, paid cash for them, and brought my items home. After I got home, I noticed that, sure enough, my coffee was rung up at $ 11.49/lb. At this point, I’m thinking, I’ll never shop at this store again. So, I brought my coffee back to Shaw’s, along with my receipt, and proceeded to the customer service desk. Problem is… the service desk had «Closed» signs all over it, and nobody was in there. So let me get this straight. The store was open, but the service desk wasn’t? Nice customer service. Reaalllly, really nice.
So, I go to one of the cashier’s lines. Incidentally, there were only a few that were open, and they all had significant lines of people waiting in them. Unfortunately, there were no express lines open at this time (8:30 PM). I explained to the cashier that I was overcharged for my coffee and the service desk was closed. He directed me to another checkout line that had its light shut off, with a cashier who was ringing up some groceries for someone.
I found this to be odd, since the light was shut off, until I realized that the woman whose groceries were being rung up was one of the store’s employees! I could tell by the shirt she was wearing. Her shift must have just ended, and she was picking up some groceries to bring home, and apparently, when Shaw’s employees have their own groceries rung up, they can have it done in a closed line, even though the customers are waiting in long lines! A few minutes later, it was confirmed she was a Shaw’s employee when her check wasn’t going through, and she walked around and pressed a few keys on the cash register to make it work, since the guy who was ringing her up apparently didn’t know how to do it.
Finally, after waiting for the Shaw’s employee to be served, the guy at the cash register starts processing my refund. He scans my bag of coffee, and I see «Item Not Found» come up on the screen. Then he looks quizically at a list of item codes he has. Still, he can’t figure out how to process my refund of about $ 1.50. So, I explained to him that the coffee I bought was only $ 7.99/lb., and I was charged $ 11.49/lb. He looks at my receipt. «But you were only charged $ 5.52.» Oh, boy, this is gonna be a long night. «Yes, that’s because I bought only .48 lbs.» So, without saying a word, he heads for the coffee section to investigate for himself. I showed him the two different types of coffee, with the two different prices, and we both went back to the cash register. After a few more minutes of quizically looking at lists, and scanning my bag of coffee only to be greeted with an «Item Not Found» message, he finally opens up the draw and gives me my refund.
All of this for $ 1.50. I won’t be shopping in this know-​nothing store any more!