Murphy’s Power Equipment Service, Inc.

My interaction with Murphys Inc was truly one of the most astoundingly bad experiences I have ever has as a consumer. I brought my snowblower into this location in May of 2015, as it was an authorized repair location for my particular brand of snowblower (Green Works). Despite being within the warranty time frame, and the problem needing repair being caused by a failed part, they initially refused to service it. It was only after I called Green Works while standing in the shop lobby that Murphy’s agreed to fix it. Then, over the course of EIGHT months, it never got fixed. Each time I called, I was given a different excuse («We don’t focus on snowblowers in the summer» — «The part isn’t in yet» — «there was a mix-​up from Green Works» — «it should be ready next week») — I never heard back from them to tell me it was fixed. It got to the point that when Green Works called Murphy’s on my behalf, they didn’t answer the phone. Green Works ended up replacing the unit and sent it to me directly. I don’t know what the deal is with Murphy’s Inc — it would appear they are either inept or corrupt, but in either case you would be wise to avoid them at all costs. Unless of course you like having your items never repaired.

What a group of jokes! Got my snowblower picked up for a service on 2÷3÷15 and was quoted $ 150 for service and pickup/dropoff…received a call on 2÷5÷15 and was told I needed a new augerbelt that cost $ 30 and was asked if that was ok, and that the part would be in that Monday/Tuesday…so I said ok… come Wednesday 5÷11÷15 I never heard from them so I called… acted like they didn’t know who it was but after going over with them said the part should be here that week and would be ready end of week… and quoted me over $ 350!!!WHERE DID THAT COME FROM? I told him how I was originally quoted 150 + $ 30 part… and there response was «we don’t quote any prices until the job is done»…anyway for a part that was supposedly ordered on both ²⁄₅ & ²⁄₁₁ has yet to show up and now as of today 2÷23÷15 the part is on back order??? Why wasn’t I notified the part was on back order these past 3 weeks???
Avoid– don’t honor their word, work or prices…
Update: had them just bring my snowblower back so I could go to a more reputable repair shop… let the 1.5 stars and reviews speak for themselves if you dare to give these guys your business

I have had two separate interactions with Murphys Power Equipment. The first, several years ago, I simply ordered parts for a generator I had bought elsewhere. Someone helped me with an exploded diagram, we identified what I wanted and it arrived a few days later, no problem.
The second was last month. My three year old Troy-​Bilt snowblower, purchased from Lowes, would not start this year. I dropped it off on Monday, and got a call with a quote for the repair by the end of the following day, Tuesday.
The problem, as I suspected, was that I had forgotten to put stabilizer in the gas a year or two ago and the carb was gunked up. He recommended replacement rather than rebuilding or repairing the carb and I concurred having used small 4 cycle engines all my life.
Just like an auto shop, the charged labor rates seem astronomical, but one needs to remember that those rates support the cost of the building, the heat, the mechanics wages as well as reasonable profit and overhead.
I received the snowblower back about a week later, which as far as I am concerned is great, for the beginning of winter.

Terrible service. I had an electric mower that wouldn’t start. Murphy took 3 weeks to diagnose and 1 week to try to fix, and 2 days to write the bill. They never called, I had to keep checking up. Cost $ 120 for what could have been easily done for $ 60 (buying a charger and trying it). I do not trust them. Mower still doesn’t work.

Used this business via a lowes warranty. They were rude, made me feel very uncomfortable, and unprofessional. They did fix the snow blower (hence the 2 stars), but will not return in the future.

Don’t go here! It’s a scam they make you pay money before they even fix anything. I have called the attorney generals office and put a claim in with them.

NO! Go elsewhere !
These guys are over priced and take advantage of anything short of a small engine expert. They are rude and make you feel dumb. I asked them to not do the work since they were going to charge me almost $ 300 for a bent crankshaft. When i went to pick up the broken mower… instead of offering to help me lift it up into the truck, the guy wheeled it at me. It rolled up onto my foot and cut my ankle. The best part is, they forced me into paying $ 35 for a diagnosis fee.