Outlook Salon & Spa

It’s Saturday morning. The outside sign clearly says ‘walk-​in welcome’. Being out of town I was looking forward for a relaxing haircut and a pedicure. The gentlemen at the front totally ignored me and answered the phone. An employee came from the back and ask «may I help you»?. I would like to have a haircut and pedicure. She said it wouldn’t be till 945a and we don’t do pedicures. I guess you have to dress the part to get in.

Had a wonderful experience at the Outlook Salon today. The pedicure was total luxury. The staff were friendly, professional and went out of their way to make us feel welcome. My toes look wonderful!
Last time I was there, Steven put vibrant, fun color in my hair. LOVE IT. He really listened to what I was hoping for, and I left very happy about the new look. Great place!

I’ve been to spas around the world & feel confident in recommending Beauty by Lena. I’ve returned to B by L whenever needed & am in the area. I prefer some service providers over others at the salon, but have never been disappointed with the overall quality of any service, the atmosphere, cleanliness, safety of equipment & attitude of the people providing service.

I was visiting my dad who lives in Wenatchee and was in need of highlights. The guy I regularly see in Portland, OR charges upwards of $ 200 dollars. I figured it must be much more affordable here. I was on the hunt for a place to get it done when I ran into an acquaintance of my dad who had really nice highlights. I asked her who did her hair and she said Ashley at BEAUTY by Lena. I made an appointment with Ashley and am SO happy I did. She took the time really understand what I wanted and did such an amazing job. Probably the most natural highlights I have ever had and much more affordable than the high end places in bigger cities. Ashley is a genius hairstylist!

I was visiting my sister and we got pedicures. The guy who did mine barely scrubbed my feet and was finished 20 minutes before her even though we started at the same time. You know that feeling of your feet being super clean and relaxed?! I DID NOT, have that. I thought maybe he had another client coming in, until I saw him standing around doing nothing. I felt like I never got a pedicure. So I paid 25 dollars for something I could do myself. And then that same guy did my sisters nails and he was condescending and acted like he new better about the color she wanted. Considering that my sister and and I are both in the cosmetology/​beauty industry we knew that was no way to talk to someone who IS PAYING YOU! I wouldn’t go back, unless I want to be rushed out the door, and pay money for something I could have done myself. I was extremely disappointed with beauty by Lena.