IAA Vehicle Purchasing

The experience here was not great. While the people on the phone were great and eventually everything was taken care of, several calls had to be made to get things accomplished.
So I scheduled a time for my car to be picked up between 8am and 12pm. I come to find out that they do not guarantee that they will be there during those times.
ITS A 4 HOUR WINDOW!
But I move on. My car had 2 front flat tires and I was able to move it on to the street where it could be picked up. I placed the car there at 730 hoping they would be there by 10 at the latest. It was raining so at ten I called the dispatcher to let the driver know to call me to come outside. About 30 minutes later I get call from the actual company picking up the car that they may not be able to get the car today because a driver was out sick. Now this is not like cable where you can say no problem come look at my cable tomorrow. This is a car sitting in the middle of the road.
I was told she would call me back with an update by 1130am. SURPRISE!!! she didn’t call me. So I called back and they had no new information for me other than they would continue to call the replacement driver. I asked what should I do… she told me to park the car and leave it till tomorrow. Now I have been at home for 4 hours and the car is still not picked up. She suggested that I try again tomorrow and that they would give me another 4 hour window where they may or may not show up during that time because as they said before while they give you a window… its is not guaranteed.
I called back several times expressing that I had no place to put the car and that waiting till tomorrow was not an option. Finally they tell me that they should have someone out to me by 2pm. So that is a total of 6hrs of waiting for a car to be picked up… 7 phones calls the day of to make it happen.
Did I mention that I am still waiting?
Try another else… Literally anyone