Enterprise Rent-A-Car

Been booking cars with them for about an year now. Will definitely continue doing so. Really good service.

i’ve rented a handful of cars from enterprise, and up until now, i have had exemplary service. i only rented cars from enterprise when i lived in DC and they were fantastic. syracuse is a different story.
the car i rented was nice and somewhat clean, besides the french fries and q-​tips stuck in between the seat and the middle console. it happens though. not a big deal. the thing that bothered me was that there wasn’t an auxiliary cord. i thought all cars after 2008 came equipped with an aux cord in the dash. apparently not.
again, not a big deal. the radio worked. so besides changing stations every 4 minutes, i made it to my destination unharmed and that’s the important part.
but what really made me give two stars instead of five, was because i brought the car back at around 5:20. the customer service representative checked the car, had me sign paperwork and said, «everything looks good. have a good one» and sent me on my way.
i said, «can i get a ride back to (my home)» and he said, «we don’t have a driver available at the moment.»
now normally, i would say, «oh ok.» but there were FOUR other people available in the establishment, two of which were looking at something on the internet and clearly not for work purposes due to their laughing and snickering.
so i got on the phone to try to find a ride and i stood outside waiting. every single worker walked by me unconcerned at the fact that i was technically stranded. but then again why would anybody want to work harder than they’re supposed to in order to help someone out, right?
i hope management can figure this out, considering i am not the only one this has happened to, after reading other reviews.

I had booked car for 3 months for which had to visit every month to Renew my contract. Paid good pricing and never negotiated much. In fact stuck with same car the whole time…
The free pick up and drop service is offered to each customer.
When I finally have my car back at 5:20 in the evening. I am told the driver cannot drop you home
It was a snowy day with 10 deg outside and enterprise refused to drop me home. In fact 10 mins after talking they said they would drop me near my home but not home and I was still okay…
But guess what suddenly they just said no and said you can go on a taxi or call some friend of yours
After giving a business of 3k in last 3 months, am I not expected to get this much.
I was given a reason that it’s too late for the driver to return.
I never got a taxi from there and my friend took 1 hour to. Come.
Worst possible place to book a vehicle !
I wish some higher management looks into this carefully.

THIS IS THE CAR RENTAL PLACE. The –1117 number is for truck rental.
First rate service, very convenient (about 0.1 miles away from Burghart’s auto repair shop, another gem). They will pick you up and drop you off. You can reserve thru Hotwire. What other reason do you need to use these guys? Use them already.