DoubleTree by Hilton Hotel Syracuse

I stayed at this hotel for a conference over the weekend. The room was ok but I was a bit surprised that we did not have a fridge in it. It would have been nice to know that ahead of time. Also the meals that were served as part of the package deal were unexceptional. If I was made aware that I could have excluded the meal package and gotten the same room rate I would have. $ 25 for a continental breakfast even as part of a package is never worth it. The overall food quality was just disappointing. It was either bland or overloaded with black pepper.
The hotel itself and our room was clean and the staff was friendly and helpful. I would stay there again but I would take note of nearby places to eat and also make sure I got a room with a fridge even if I had to upgrade to do so.
I had also tried calling the hotel twice directly before I had arrived and both times I was transferred to a corporate reservations 800 customer service person. I think some of my complaints could have been avoided if I had been able to actually speak with someone in the actual hotel.

The walls are very thin and I’m tired of hearing every single word of my neighbors conversations. The rest of the hotel is nice enough but the rooms are close to dilapidated and need a remodel. They also forgot to replace the towels in my room and I found out when I went down stairs that I wasn’t the only person who they forgot to replenish. It’s barely passing as a stayable hotel.

The location of this hotel is okay. It is in an industrial park, but only about 20 minutes from the zoo and destiny shopping. The staff were very friendly and accommodating. I had to leave a night early and they were very understanding and cooperative. The lobby and hallways looked fairly modern and clean. The hotel reminded me of something from a horror movie though. It was tiny, noisy, dingy, and shook like crazy. You could literally see the doors shaking which is a bit concerning. The hotel was cool when we first walked in, but the hallway to our room was pretty muggy and warm. The air was not on when we entered the room and it took a fair amount of time before the room was a comfortable temperature. The room itself was clean and prepped but could use a little updating on the carpeting. We had a balcony and by that door the carpet was coming up a little. Overall it’s a decent hotel, but I probably wouldn’t stay at this particular hotel again.

Overall the hotel was ok. I have to say the first room they put us in was on the 4^th floor, and there was mold on the ceiling. I was told by the front desk didn’t you notice this right away, I explained that we had checked in and immediately went out for food rather then going to the room. They moved us to the 6^th floor which was fine and the room was nice. The next day I spoke with the manager who explained there was flooding on the 5^th floor, so my question is why did they put people in the rooms without checking them first. We were compensated with free breakfast, and I do have to say the breakfast was good and try the homemade crossiants they were great. The halls and elevator did not seem airconditioned but other then that everything was fine. Room service food was good but wicked expensive. A burger and fries was over $ 25. They automatically added to and a high delivery charge.

Overall, it is good. Express deal from Priceline. Many facility, room is clean, good for travel and business.

I stay here once a year for a convention. The hotel is nice and the accommodations are clean and comfortable. Free wifi in room and lobby. Outdoor and indoor pool. The rooms are a long walk to the main lobby.

Most disappointing doubletree ever.
Loud wedding guests til 3 a.m. Forgotten wake up call, airport shuttle overbooked by front desk and we had to wait for a cab and almost missed our flights as a result. Even clock in our room didn’t work… desk clerk said «yeah, they’re messed up.»
And no local wines on the extensive restaurant menu, despite being 50 miles from award winning wine region.

Who doesn’t like the warm cookie? Great room with AMAZING down pillows. Free wifi, great breakfast buffet, and lovely shuttle service. Very accommodating. I’ll be looking to stay at another doubletree again!

Thank you for reaching out to me regarding these manners. Management wants to take care of issues and we appreciate it.

Stayed here last June because I won a free night gift certificate at a company party. It included complimentary breakfast. Unfortunately I had to leave 15 min before the restaurant opened. The front desk manager was not very sympathetic or helpful, but she called the restaurant manager over who was happy to accommodate me. I ordered ahead of time and was able to pick it up at 545am. The restaurant staff was so friendly. The shuttle driver also agreed to take me a bit earlier than his scheduled hours. If the front desk had been friendly at any time during my stay this would have gotten 5 stars. The chocolate chip walnut cookie alone is definitely worth the stay, warm and gooey when you check in.

We got a great deal on Hotwire, so I would probably feel a little different if I had to pay full price. The hotel was clean and modern looking (unlike some other reviewers). It’s right off route 90 but a little far from downtown, but that actually worked out for us. And the warm cookie at check in was a nice touch

Great bed, very comfortable! The room was clean and nicely decorated (modern) but I did find the closet a bit small and insufficient counter space in the bathroom. Also, my room had 2 beds which sleeps 4 but it also makes it a bit cramp so I’m not sure how comfortable 3 or 4 people would be in this room. Nice lobby, bar and restaurant area. There was a good selection for breakfast and the service was very good but it is pricey. Good size gym for a hotel and it is well equipped and there is an indoor pool and an outdoor pool. Staff was very friendly and helpful. I’m coming back to Syracuse 2 more times this year and I will definitely stay in this hotel because of their bed. Hilton should use this bed in all their hotels.

Hotel is a bit dated and could use some updating but its a decent hotel and convenient to the thruway right off carrier circle. Rooms are clean and staff is friendly. Breakfast has always been fair although inconsistent but free if diamond or gold with Hhonors (wouldn’t pay for the buffet if it wasn’t).

A bit dated… the carpet in all floors looks like needs to be replaced. The Rooms are of good size and the beds are comfortable. The gym has 3 elliptics, 3 treadmills, two weight benches, etc. good size… the pool is ample and clean too.
The breakfast buffet is OK… it has scrambled eggs, bacon, sausage, potatoes, oatmeal, muffins, etc… the omelette station seems to be understaffed… twice I went and they had to get the cook from the back…
Overall OK. of all the Hilton hotels near SYR, probably I like the Hilton Garden Inn the best, this one would be second.

Difficult to find, Google maps put me two miles out but within eye shot. A few intuitive turns and I was there!
They were under rennovations when I stayed there on Jan 10 of 2013, this is unfortunately 1 star off for me only because they did not warn me when I made reservations over the phone. Other than the ‘under construction’ areas the hotel was in mediocre condition and showed signs of wear and tear on the rugs due to salt/​snow.
The room was in great condition compared to the walk ways. I really enjoyed the view from my room and it was really simple to navigate the television system. The shower was ok, it was not dirty by any definition of the word but it just had that ‘soap scum, hasn’t been deep cleaned in a while’ feel too it.
The bar was in good condition and had an excellent set of beers in it. The only other star the hotel lost was due to the 1130 pm closing time of the restaurant.
«The restaurant is closed, isn’t it?»
«Yes»
“Well then, get me a Guiness and a bowl of your finest pub mixed nuts.“
All in all, it was a good hotel. Given the opportunity to stay here for a future visit I would stay again, get in sooner, and have it not be winter as the pool looked pretty awesome.

Cutting to the chase, a pleasant, but over-​sized business motel. Between its many ballrooms, conference centers, recreational facilities (very nice), business centers (merely adequate) and– did I forget– guest rooms, they try to do too much. Walks to the elevators are far too long; fortunately, the two buildings connect. Check-​in is competent and professional, if not good with details (adjacent room requests aren’t honored). Water pressure and hot water can, at times, be an issue which isn’t fully compensated by excessive use of aeration devices– shaving can be a challenge. Housekeeping is sloppy and seemingly oblivious to detail; purely checkbox-​driven in their execution. The towels are wonderfully thick and bath-​sized, and, although I’m not usually impressed with such things, the shampoo and conditioner are uncommonly nice. Elevators are fast. Cable TV programming offers most of the expected channels and nice wide-​screen (LG) televisions. WiFi is fee-​based and legitimately broad-​band, but hasn’t been charged in my two stays; thank you– business-​grade motels shouldn’t be charging for WiFi in the 21^st Century!
There appear to be large numbers of college and college fraternity guests here, and their inexperience in motel stays generally adds (IMRHO) a welcomed dimension– although things can get out of hand.
Be aware that the the motel is on Carrier Parkway, even though motel literature says «Collimer Blvd.» Unknown to both MapQuest and my GPS, the latter ends several blocks shy of the motel. This motel is convenient to my client, reasonably priced (we paid a business rate of $ 108; $ 122 with taxes) and adequate– I’ll be back.

I think I liked it?
I stayed at this location this past week on a business trip. The hotel seems slighly ginormous and decently decorated. I’m kind of a purple fan and I LOVED the walkway to the elevators… every shade of purple!!!
The staff was very friendly. Well, except for the couple of people who walked from the back room to the reception area as I was checking in. I smiled at them and was met only with blank stares… weird. However, the reception staff was very nice and helpful later when I had questions.
The room «appeared» clean. That was until I started unpacking my toiletries. I noticed the white hand towels hanging on the wall by the sink topped with the 2 finger towels/​wash cloths. The very top finger towel/​wash cloth was stained and/​or dirty. I would like to believe it was just stained by makeup or something. This troubled me, though, because it was the very top display… the first thing my eye saw!!! The house keeper HAD to have seen that!!! Then, I noticed the hand towel to its left… it had hairs all over it… like someone might have trimmed some eyebrow hair over it or something odd like that.
Other than that, everything else was decent. They had a decent workout room with a nice selection of machines. The location is great, as well, as it is close to the airport.
I think I woul be inclined to stay at this hotel again if ever back in the Syracuse area.

Although the staff was friendly enough and my room was tidy, this was seriously the creepiest hotel I’ve ever stayed in. It really felt like the Bates’ Motel. Weird noises coming out of everywhere, random patrons walking down the halls in nightgowns and with bare feet, broken elevators, and sort of a mildew-​y smell going on all around. Normally I would give two stars and say «meh» to a mediocre stay, but I cringe at the thought of staying here again.

Its was a decent hotel. However when we arrived we noticed a wet spot on our floor. We thought perhaps we made it but the next day it was there again. The ceiling appeared to be leaking. We weren’t on the top floor so I’m not sure what happened (and it wasn’t near the bathroom). The whole place smelled musty.
It was an ok hotel I guess, not near anything useful, in an industrail park. The food was decent, kinda pricey. Probably wouldn’t stay here again.

I usually end up staying there when in Syracuse since it’s not too far from the airport and you have a few restaurants nearby.
The minuses: a bit old and renovations seem to be going on little by little; The rooms don’t appear that clean.
The pluses: irresistible cookie at check-​in; Wolgang Puck coffee in rooms; great quality of bed.
I usually get a good night sleep and that’s what matters.