Lancaster Toyota Mazda Scion Service Department

Incompetent and Dishonest Service Department. I was notified on Thursday, January 29^th that the parts had been received for the Safety Recall concerning the Passenger-​side Air Bag issue; and that it would take approximately 3 hours to perform the work. I made a service appointment for the next day, January 30^th. I dropped off my car at their service center at 9:00 AM. The «service advisor» Cory Holton stated the parts were in, and the work would take about 2 and ½ hours. I went home. At approximately 2:15 PM, Colton called me, stating they had been working on my car for several hours and it should be ready by 3:00 PM. Approximately 15 minutes later, he called me again and stated they could not work on my car because the recall was still just an «Interim» recall. I am calling this «Incompetent» because the so-​called «service advisor» Cory Holton and the service person who had telephoned me the day prior should not have scheduled the job to be done in the first place, if an «interim» designation prohibits the work. I am calling this «Dishonest» because the service advisor initially told me they had been working on my car for hours and should be completed in 45 more minutes… WHEN THE TRUTH IS THEY HAD PERFORMED ABSOLUTELY NO WORK ON MY CAR !!! One final note… when I returned home, there was an e-​mail from that «service advisor» informing me that «the service on my vehicle was completed». I am also filing a complaint with Toyota Corporate Headquarters and with the Better Business Bureau. I have already registered with another Toyota dealership to perform the recall maintenance.

Nothing bad to say about the service department. Service was fast and friendly and they’ve never done more than recommend certain things get fixed (they don’t try to scare you like other places).