Pool Doctor

They put in our pool in 2012 and did a nice job. Worked with us tweaking the design and got it done on time. A bit aggressive getting their periodic payment checks but not more than others, I suppose. We’d use them again although now I hear they no longer install pools. Stopped using them to open and close the pool as it was pricey. Bottom line — the pool is great and it serves us well all summer.

i really dont like this place. hired them to give me a new pool liner, they gave me a decent price on it. took over a week when they said it would only take a day or 2. got to the point they would just come when i wasnt home, and said they would let me know when they finished. so on a random day they finished mid-​morning while i was at work. the deal was that i paid them ¹⁄₃ the price before the work, ¹⁄₃ during, and ¹⁄₃ after. i had already paid the first two thirds of the balance. so when they finish, the owner starts calling me nonstop hounding me for the remainder of the balance, as if i had bought drugs from him or something and skipped town weeks ago. and then it was basically impossible to get him on the phone because their hours are so messed up and he calls from unknown numbers. geez, so weird.
the work was done well and the workers were nice which is why this isn’t 1 star. the other day though, i needed a cover pump to get a lot of water off my pool cover. i go down to pool doctor as they are right down the block. the store isn’t open for some reason even though it was the middle of the day on a weekday. i go into the office and ask for help, and they present me with 2 cover pumps, one being about $ 100 more than it should be, and the other not even being a cover pump. the guys in the office couldn’t answer any of my questions, and clearly had very little knowledge of a very simple aspect of owning a pool. they then asked me what i already had installed in my pool, so i said i wasn’t 100% of everything but since they just worked out it they can probably look up what they did. so they type my name in, and there are absolutely no notes about anything they did. well that’s comforting! they said oh since we did yours on the off-​season nobody inputted anything. seeing how that clearly made no sense, i just walked out. it’s a shame because these guys are so close to my house but i’ll be going elsewhere for my pool needs for now on.

Call twice looking to get my motor serviced. Was transferred to service, waiting on hold for 5 minutes. I called back, as their was no hold music, or indication I should be waiting that long. Got transferred again, waited another 5 minutes. Called back and asked if that was normal. Got a rued answer, «we are busy, it is the summer» I asked if I should call back Monday, or leave my number so I could get a return call. Guy told me to call back and leave a VM. Indifferent customer service, Ill try elsewhere.

I had a pool installed last year. They did not put the equipment for filtration in the right spot to conform to code with the Town of Huntington. They always say they are too busy to fix issues. Then they sent a technician that upset my wife AND asked our religion and said we can afford any price when presenting his bill for opening of the pool. When I complained to Mike because you can’t get the owner on the phone after you give him your last check to buy the pool. I said I wanted a call back and was very upset. I never got a call from the owner. They are not responsive. Don’t use these people. They don’t really care about their service or the staff they send out.
They don’t call back and if they don’t fix the installation they put in the wrong place I will sue them, and keep posting complaints.