T-Mobile

Horrible service… they don’t hire employees that are clear with the plans they offer so now I’m stuck with a bill of 800 from Verizon and their bill that came out to 500 this month … Fuck T-​Mobile and the worst I’m stuck with them for amolst a year more fuck T-​Mobile

Really friendly employees and great service! It always looks super busy with long lines but the employees and managers always manage to keep the lines going. I went in with a phone issue and the manager made sure she took care of my phone situation and was very professional though I was very aggravated. Thank you Brenda. b

Worst customer service! Shady business practices!
I went in to get a sim card and the guy charged me for some $ 20 dollar headphones. When I confronted him about it he said «that’s how we do things here bro, at least you get something out of it». I have no problem paying for a Sim card, but I have a problem when you just charge me anything you want. My concern here is that the majority of the customers at this store are working class Latinos Who might get tricked by them into buying something they don’t need. Another time my parents went in to get my mom a phone, when asked if he wanted to add insurance he said no, it’s an 80 dollar phone we don’t need to pay 10 a month for that. When we get the bill I noticed they had added insurance even though he had said no.
I would recommend you stay away from this place if you could. The sales reps think their doing you a favor by helping you out. They need better training, I saw one of the sales guys walk out to the parking lot with this girl he had just helped inside the store while the manager just stood there, Very unprofessional.