Adriana’s Insurance

Terrible customer service. The guys on the other end of the phone were extremely rude and unprofessional. Don’t bother with them.

WORSE CUSTOMER SERVICE EVER! I called for a quote yesterday & Ivette gve appointment for today @ 6 because they were too busy to help me over the phone. #1 When we came in we didn’t get greeted we signed in & had a seat. #2 there were 2 employees and about 10 of us waiting. #3 we waited about 25 minutes before an employee was done w/​the customer they were with. Without checking the sign-​in sheet she said «quien sigue» at that point I stood up and approached the lady by the name of Crrystal. I told her we had an appointment, she told me she had to help the other people that were waiting longer. I then said what was the purpose of scheduling an appointment I also asked why it was just 2 of them she went on explaining that there were a few people out. I asked to speak to a manager and with a straight face she said there’s no manager it was only the two of them. I asked for a number and she again replied it was just them 2. There was no one higher than them! I waited no longer and left. HORRIBLE, HORRIBLE SERVICE! I will make sure no one I know goes there.

I dont like paying a brokers fee for insurance. This insurance agency charges $ 100 broker’s fee which is a ripoff. And, the amount of insurance coverage is minimum. It is better to get insurance directly instead of an insurance broker. 15 ⁰⁰⁰⁄₃₀₀₀₀ coverage is not that great. Please do comparisons with other insurance companies that do not charge a brokers fee of $ 100. I got better coverage for less money at geico.

Good place to get insurance if you want to be physically assaulted. A 73-​year-​old man was assaulted by an insurance company employee. A-​hole company (Adriana’s Insurance) paid his $ 21K settlement in coins. They literally hauled in five gallon buckets of spare change to pay their settlement. He is elderly and due to medical reasons not supposed to lift anything weighing more than a few pounds. Also you can’t deposit loose coins anymore without paying a fee. Total dicks.

RUN!!! If I could give this place a 0 I would. They are only brokers that farm you out to 4^th rate insurance company’s. They jack up the rates once you are in. The 5 stars must be employees. Remember you were warned to stay away from this awful place. It’s a joke. Talk to real clients.

This place is awesome the ladies there are very sweet. And very helpful Ivette was so patient with me thank you guys for Making my dmv /​insurance day pleasant.

Don’t ever go to Adriana insurance. Thy lie lie lie like a rug! Hahahahahah ahahah no but seriously don’t go there! There are terrible and will cheat your money! Incase you end up there, make sure you READ everything before you sign! Or else you will end up paying a big broker fee!!!

I came into this establishment with so many questions and as soon as i walked in they were very polite and helped me out. They were very professional and great customer service. Very helpful advice, I will definitely be coming back here for all my insurance needs.

Last year I got a policy with Acces thru Adriana’s Ins, last week I went there to cancel my old car from my Policy and add the new one. On the phone they gave me a quote of $ 34 fee since I am staying with the same company (Acces), when I got there the agent tells me is $ 31.00 and starts engageing me in conversation (distracting me) charges my card and I signed a receipt for $ 131.00.Guess is my fault for not paying attention, when I called the next day the cust service rep tells me $ 100 is the broker fee that they charge for any servive they do… I don’t really mind the charge I understand it’s a bussines but I didn’t like the shadiness the rep did things. Btw the office was packed with Hispanic people, can only Imagine what they do to them. Lying to someone is dishonest and if you have to lie to earn a buck, they should change their name to LCS (Lie Cheat & Steal) Insurance. One Star for them.

I have read many reviews on this company after I went and got myself in a big mess. I definitely do not recommend this company to anyone. It’s a shame most customers are of Hispanic origin. Please let every Hispanic know that this company is exactly what others say about the other different establishments in other cities. Rude, unprofessional, they lie to get you the lowest quote before investigating your driving record. It’s a shady way to do business. After an unprofessional comment, I thought «what did I get myself into». These guys are the middle guys… the «brokers». I would recommend some place else… not a broker type insurance SERVICE.
I also looked them up on
and wished I would have done it sooner. The company has had many complaints about the insurance and the company itself.
Let everyone know this company is no bueno!